with Rationale | Latest 2026 Complete Exam
Review
SECTION 1: FOUNDATIONS OF INFORMATION SYSTEMS AND ORGANIZATIONAL
BEHAVIOR
1. A collection of people working together in a coordinated and structured fashion to
achieve one or more goals is the definition of:
A. A strategic alliance
B. An organization
C. A social firm
D. A value chain
Answer: B
Rationale: An organization is defined as a collection of people working together in a
coordinated and structured fashion to achieve one or more goals.
2. Which of the following best defines organizational behavior (OB)?
A. The study of financial markets and investments
B. The study of how individuals and groups behave within organizations
C. The study of marketing strategies and consumer behavior
D. The study of accounting principles and practices
Answer: B
,Rationale: Organizational behavior is the study of how individuals, groups, and structures
affect behavior within organizations, with the goal of improving organizational effectiveness.
3. Which discipline contributes most to the study of individual behavior in
organizations?
A. Sociology
B. Psychology
C. Anthropology
D. Economics
Answer: B
Rationale: Psychology focuses on individual behavior, personality, learning, motivation, and
perception, making it the primary contributor to the micro-level study of organizational
behavior.
4. An organization where nearly all significant business processes enable a
partnership with customers, suppliers, and employees that goes beyond traditional
organizational boundaries is a:
A. Digital firm
B. Social firm
C. Strategic alliance
D. Value chain
Answer: B
Rationale: A social firm is an organization where nearly all significant business processes
enable a partnership with customers, suppliers, and employees that goes beyond traditional
organizational boundaries.
5. An organization’s only sustainable competitive advantage lies in:
A. Its physical assets
,B. Its financial capital
C. The employees’ knowledge and how they apply that knowledge to business problems
D. Its technology infrastructure
Answer: C
Rationale: In the knowledge economy, an organization’s only sustainable competitive
advantage lies in the employees’ knowledge and how they apply that knowledge to
business problems.
6. Business enterprises today are:
A. More hierarchical
B. Flatter
C. More centralized
D. Less networked
Answer: B
Rationale: Business enterprises today are flatter, with fewer levels of management and
more decentralized decision-making.
7. A networked organizational structure feels both like a _______ and a _______
organizational structure because it supports a rigid structure with well-connected
communication networks.
A. flat, hierarchical
B. centralized, decentralized
C. formal, informal
D. functional, divisional
Answer: A
Rationale: A networked organizational structure feels both like a flat and a hierarchical
organizational structure because it supports a rigid structure with well-connected
communication networks.
, 8. If a firm decides to sell products that are cheap to a broad market, what type of
organizational strategy are they embracing?
A. Differentiation
B. Cost leadership
C. Focus
D. Niche
Answer: B
Rationale: Cost leadership involves selling products at a lower cost than competitors to a
broad market.
9. If a manager uses technology to create reports that summarize the trends of
transactions at his/her store, then what element of the knowledge pyramid does this
refer to?
A. Data
B. Information
C. Knowledge
D. Wisdom
Answer: B
Rationale: Information is data that has been processed and organized into meaningful
patterns, such as reports summarizing transaction trends.
10. Which of the following is NOT an organizational design variable?
A. Strategy
B. Structure
C. IT infrastructure
D. Processes
Answer: C