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Professional
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1:39:29 PM
Certified Parks and Recreation
Professional Certification Notes
External Analysis - CORRECT ANSWER-Position of agency in relation to
industry. Search for best practices
Best Pratices - CORRECT ANSWER-Those practices or strategies that have
produced superior results
What three areas are public park and recreation agency's services are divided in
to - CORRECT ANSWER-1) Parks
2) Programs
3) Facilities
Benchmarking - CORRECT ANSWER-the process to identify and implement a
best practice.
Two conflicting management strategies at the core of natural needs assessment -
CORRECT ANSWER-Development
Conservation
Policy - CORRECT ANSWER-Broad and open to interpretations based on
circumstances. Set direction
Rules - CORRECT ANSWER-Specific and direct employees and participants to
act in a prescribed manner and do not require time to interpret the given facts of
a unique set of circumstances
Procedures - CORRECT ANSWER-Chronological sequence of required action
Comprehensive Plan - CORRECT ANSWER-Used to identify short and long term
priorities for a park and recreation agency
Includes goals and policies
What is included in a Comprehensive Plan - CORRECT ANSWER-Goals and
polices
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essional Certification
2026/10/19Certified
Notes.pdf(*&*@T*^#&*^&$^&^&*$^*&^@*&$@$*%*$&^+*&T@$^&$@**&$@^$*&@$^*&$@@^$@&$R^RF&V&EBD*&DBN(*OIU@R)(@+_R)R_(R@))(
Parks and Recreation Professional Certification Notes.pdf(*&*@T*^#&*^&$^&^&*$^*&^@*&$@$*%*$&^+*&T@$^&$@**&$@^$*&@$^*&$@@^
1:39:29 PM
,on
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Professional
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1:39:29 PM
Development standards for parks
Facility assessment data
Agency inventories
socio-demographic data for community
identification of deficiencies
Master Plan - CORRECT ANSWER-Subset of Comprehensive Plan
Focus on physical resources
Updated less frequently (about every 10 years)
Strategic Plan - CORRECT ANSWER-Development or revision of Mission and
vision
Based on data analysis
Priorities, goals and objectives devlopment in this plan
Plan for achieving goals and objectives
Itemized inventory - CORRECT ANSWER-Checklist of items that describe their
Two conflicting management strategies (core of a natural needs assessment) -
CORRECT ANSWER-Development and conservation
Needs Assessment' purpose - CORRECT ANSWER-to provide accurate
feedback on community attitudes, opinions and perceptions of the agency's
resources
Community-wide needs assessment - CORRECT ANSWER-Used to identify the
recreation needs and interests of the community.
Americans with Disabilities Act requires - CORRECT ANSWER-That reasonable
accommodations be provided for people with disabilities
Primary elements influencing a customer's quality perceptions - CORRECT
ANSWER-Expectations of the customer
Relationship between the customer's expectation and actual experiences
Post experience reflection by the customer
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essional Certification
2026/10/19Certified
Notes.pdf(*&*@T*^#&*^&$^&^&*$^*&^@*&$@$*%*$&^+*&T@$^&$@**&$@^$*&@$^*&$@@^$@&$R^RF&V&EBD*&DBN(*OIU@R)(@+_R)R_(R@))(
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1:39:29 PM
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1:39:29 PM
Expectations of the customer factors - CORRECT ANSWER-Image/reputation of
the agency
Prior experience with the agency
Marketing/promotional materials related to the agency
Word-of-mouth feedback
Ways to remain current - CORRECT ANSWER-
Enviromental Protection Agency (EPA) - CORRECT ANSWER-Monitors and
enforces pollution related standards and policies
Equal Employment Opportunity Commission (EEOC) - CORRECT
ANSWER-Responsible for enforcing federal laws that makes it illegal to
discriminate against a job candidate or employee because of a person's race,
color, religion, sex, national origin, age, disability or genetic information
Food and Drug Administration (FDA) - CORRECT ANSWER-responsible for
protecting the public health by assuring the safety, efficacy and security of human
and veterinary drugs, biological products, medical devices, our nation's food
supply, cosmetics, and products that emit radiation
National Labor Relations Board (NLRB) - CORRECT ANSWER-Safeguard
employee's right to organize and determine whether to have unions as their
bargaining representatives; act to prevent and remedy unfair labor practices
Occupational Safety and Health Administration (OSHA) - CORRECT
ANSWER-Assure safe and healthful working conditions for workers setting and
enforcing standards and by providing training, outreach, education and
assistance.
Key areas of implementing maintenance standards - CORRECT
ANSWER-Defining Standards
Providing Routine Maintenance
Landscaping Maintenance
Providing Preventative Maintenance
Defining Process for Repairs or Replacements
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essional Certification
2026/10/19Certified
Notes.pdf(*&*@T*^#&*^&$^&^&*$^*&^@*&$@$*%*$&^+*&T@$^&$@**&$@^$*&@$^*&$@@^$@&$R^RF&V&EBD*&DBN(*OIU@R)(@+_R)R_(R@))(
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1:39:29 PM
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Professional
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1:39:29 PM
Certified Parks and Recreation
Professional Certification Notes
External Analysis - CORRECT ANSWER-Position of agency in relation to
industry. Search for best practices
Best Pratices - CORRECT ANSWER-Those practices or strategies that have
produced superior results
What three areas are public park and recreation agency's services are divided in
to - CORRECT ANSWER-1) Parks
2) Programs
3) Facilities
Benchmarking - CORRECT ANSWER-the process to identify and implement a
best practice.
Two conflicting management strategies at the core of natural needs assessment -
CORRECT ANSWER-Development
Conservation
Policy - CORRECT ANSWER-Broad and open to interpretations based on
circumstances. Set direction
Rules - CORRECT ANSWER-Specific and direct employees and participants to
act in a prescribed manner and do not require time to interpret the given facts of
a unique set of circumstances
Procedures - CORRECT ANSWER-Chronological sequence of required action
Comprehensive Plan - CORRECT ANSWER-Used to identify short and long term
priorities for a park and recreation agency
Includes goals and policies
What is included in a Comprehensive Plan - CORRECT ANSWER-Goals and
polices
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essional Certification
2026/10/19Certified
Notes.pdf(*&*@T*^#&*^&$^&^&*$^*&^@*&$@$*%*$&^+*&T@$^&$@**&$@^$*&@$^*&$@@^$@&$R^RF&V&EBD*&DBN(*OIU@R)(@+_R)R_(R@))(
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1:39:29 PM
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1:39:29 PM
Development standards for parks
Facility assessment data
Agency inventories
socio-demographic data for community
identification of deficiencies
Master Plan - CORRECT ANSWER-Subset of Comprehensive Plan
Focus on physical resources
Updated less frequently (about every 10 years)
Strategic Plan - CORRECT ANSWER-Development or revision of Mission and
vision
Based on data analysis
Priorities, goals and objectives devlopment in this plan
Plan for achieving goals and objectives
Itemized inventory - CORRECT ANSWER-Checklist of items that describe their
Two conflicting management strategies (core of a natural needs assessment) -
CORRECT ANSWER-Development and conservation
Needs Assessment' purpose - CORRECT ANSWER-to provide accurate
feedback on community attitudes, opinions and perceptions of the agency's
resources
Community-wide needs assessment - CORRECT ANSWER-Used to identify the
recreation needs and interests of the community.
Americans with Disabilities Act requires - CORRECT ANSWER-That reasonable
accommodations be provided for people with disabilities
Primary elements influencing a customer's quality perceptions - CORRECT
ANSWER-Expectations of the customer
Relationship between the customer's expectation and actual experiences
Post experience reflection by the customer
^*&^@*&$@$*%*$&^+*&T@$^&$@**&$@^$*&@$^*&$@@^$@&$R^RF&V&EBD*&DBN(*OIU@R)(@+_R)R_(R@))(!))*)_~)~()@(@))U89010/19/2026,
essional Certification
2026/10/19Certified
Notes.pdf(*&*@T*^#&*^&$^&^&*$^*&^@*&$@$*%*$&^+*&T@$^&$@**&$@^$*&@$^*&$@@^$@&$R^RF&V&EBD*&DBN(*OIU@R)(@+_R)R_(R@))(
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1:39:29 PM
Expectations of the customer factors - CORRECT ANSWER-Image/reputation of
the agency
Prior experience with the agency
Marketing/promotional materials related to the agency
Word-of-mouth feedback
Ways to remain current - CORRECT ANSWER-
Enviromental Protection Agency (EPA) - CORRECT ANSWER-Monitors and
enforces pollution related standards and policies
Equal Employment Opportunity Commission (EEOC) - CORRECT
ANSWER-Responsible for enforcing federal laws that makes it illegal to
discriminate against a job candidate or employee because of a person's race,
color, religion, sex, national origin, age, disability or genetic information
Food and Drug Administration (FDA) - CORRECT ANSWER-responsible for
protecting the public health by assuring the safety, efficacy and security of human
and veterinary drugs, biological products, medical devices, our nation's food
supply, cosmetics, and products that emit radiation
National Labor Relations Board (NLRB) - CORRECT ANSWER-Safeguard
employee's right to organize and determine whether to have unions as their
bargaining representatives; act to prevent and remedy unfair labor practices
Occupational Safety and Health Administration (OSHA) - CORRECT
ANSWER-Assure safe and healthful working conditions for workers setting and
enforcing standards and by providing training, outreach, education and
assistance.
Key areas of implementing maintenance standards - CORRECT
ANSWER-Defining Standards
Providing Routine Maintenance
Landscaping Maintenance
Providing Preventative Maintenance
Defining Process for Repairs or Replacements
^*&^@*&$@$*%*$&^+*&T@$^&$@**&$@^$*&@$^*&$@@^$@&$R^RF&V&EBD*&DBN(*OIU@R)(@+_R)R_(R@))(!))*)_~)~()@(@))U89010/19/2026,
essional Certification
2026/10/19Certified
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