Management Information Systems
CMIS 351 – MANAGEMENT INFORMATION SYSTEMS EXAM
QUESTIONS AND CORRECT ANSWERS | 2026/2027
CMIS 351 Management Information Systems
1. Which of the following best describes an information system?
A. A software program that replaces managers in decision making
B. Any computer hardware used by a business
C. The physical network that connects company computers
D. A set of interrelated components that collect, process, store, and
distribute information to support decision making and control
D. A set of interrelated components that collect, process, store, and
distribute information to support decision making and control
An information system combines components working together to
support decisions, coordination, and control, not just hardware or
software alone.
2. Raw facts representing events occurring in an organization before
they are organized are called:
A. Information
B. Wisdom
C. Knowledge
D. Data
D. Data
Data are unprocessed facts; once shaped into a meaningful form they
become information.
Page 1 of 61
, Management Information Systems
3. The three activities in an information system that produce the
information organizations need are:
A. Collection, feedback, and storage
B. Hardware, software, and data
C. Planning, organizing, and controlling
D. Input, processing, and output
D. Input, processing, and output
Input captures raw data, processing converts it, and output transfers the
processed information to users.
4. Output that is returned to appropriate members of the organization
to help them evaluate or correct the input stage is called:
A. Processing
B. Throughput
C. Analysis
D. Feedback
D. Feedback
Feedback lets people check and correct the input stage of the system.
5. The three dimensions of information systems are:
A. Hardware, software, and networks
B. People, processes, and profits
C. Strategy, tactics, and operations
D. Organizations, management, and information technology
D. Organizations, management, and information technology
Information systems are understood through organizational,
management, and technology dimensions.
Page 2 of 61
, Management Information Systems
6. Assets an organization must develop to derive value from IT
investments, such as new business processes and management
behavior, are known as:
A. Intangible liabilities
B. Fixed assets
C. Complementary assets
D. Capital assets
C. Complementary assets
Complementary assets like supportive culture and processes are required
for IT investments to deliver real value.
7. A set of logically related tasks and behaviors that organizations
develop over time to produce specific business results is a:
A. Value chain
B. Business process
C. Standard operating budget
D. Business model
B. Business process
Business processes are the concrete workflows of material, information,
and knowledge that produce results.
8. Which type of system serves operational managers by recording the
daily routine transactions needed to conduct business?
A. Transaction processing system (TPS)
B. Decision support system (DSS)
C. Executive support system (ESS)
D. Knowledge management system (KMS)
A. Transaction processing system (TPS)
TPS records routine transactions such as sales orders, payroll, and
shipping at the operational level.
Page 3 of 61
, Management Information Systems
9. Management information systems (MIS) primarily provide middle
managers with:
A. Routine summary reports on the firm's current performance
B. Unstructured, nonroutine strategic analysis
C. Graphical analysis of external market trends only
D. Real-time control of factory machines
A. Routine summary reports on the firm's current performance
MIS summarizes TPS data into periodic reports that help middle
managers monitor and control operations.
10. Which system is designed to help senior management make
strategic decisions using both internal and external data, often via a
digital dashboard?
A. Office automation system
B. Process control system
C. Transaction processing system
D. Executive support system (ESS)
D. Executive support system (ESS)
ESS addresses nonroutine strategic decisions and integrates external data
with summarized internal data.
11. A decision support system (DSS) is best suited for:
A. Semi-structured decisions that are unique and rapidly changing
B. Recording daily sales transactions
C. Highly structured, routine decisions
D. Monitoring machine temperatures on a factory floor
A. Semi-structured decisions that are unique and rapidly changing
DSS supports nonroutine, semi-structured problems using analytical
models and data.
Page 4 of 61
CMIS 351 – MANAGEMENT INFORMATION SYSTEMS EXAM
QUESTIONS AND CORRECT ANSWERS | 2026/2027
CMIS 351 Management Information Systems
1. Which of the following best describes an information system?
A. A software program that replaces managers in decision making
B. Any computer hardware used by a business
C. The physical network that connects company computers
D. A set of interrelated components that collect, process, store, and
distribute information to support decision making and control
D. A set of interrelated components that collect, process, store, and
distribute information to support decision making and control
An information system combines components working together to
support decisions, coordination, and control, not just hardware or
software alone.
2. Raw facts representing events occurring in an organization before
they are organized are called:
A. Information
B. Wisdom
C. Knowledge
D. Data
D. Data
Data are unprocessed facts; once shaped into a meaningful form they
become information.
Page 1 of 61
, Management Information Systems
3. The three activities in an information system that produce the
information organizations need are:
A. Collection, feedback, and storage
B. Hardware, software, and data
C. Planning, organizing, and controlling
D. Input, processing, and output
D. Input, processing, and output
Input captures raw data, processing converts it, and output transfers the
processed information to users.
4. Output that is returned to appropriate members of the organization
to help them evaluate or correct the input stage is called:
A. Processing
B. Throughput
C. Analysis
D. Feedback
D. Feedback
Feedback lets people check and correct the input stage of the system.
5. The three dimensions of information systems are:
A. Hardware, software, and networks
B. People, processes, and profits
C. Strategy, tactics, and operations
D. Organizations, management, and information technology
D. Organizations, management, and information technology
Information systems are understood through organizational,
management, and technology dimensions.
Page 2 of 61
, Management Information Systems
6. Assets an organization must develop to derive value from IT
investments, such as new business processes and management
behavior, are known as:
A. Intangible liabilities
B. Fixed assets
C. Complementary assets
D. Capital assets
C. Complementary assets
Complementary assets like supportive culture and processes are required
for IT investments to deliver real value.
7. A set of logically related tasks and behaviors that organizations
develop over time to produce specific business results is a:
A. Value chain
B. Business process
C. Standard operating budget
D. Business model
B. Business process
Business processes are the concrete workflows of material, information,
and knowledge that produce results.
8. Which type of system serves operational managers by recording the
daily routine transactions needed to conduct business?
A. Transaction processing system (TPS)
B. Decision support system (DSS)
C. Executive support system (ESS)
D. Knowledge management system (KMS)
A. Transaction processing system (TPS)
TPS records routine transactions such as sales orders, payroll, and
shipping at the operational level.
Page 3 of 61
, Management Information Systems
9. Management information systems (MIS) primarily provide middle
managers with:
A. Routine summary reports on the firm's current performance
B. Unstructured, nonroutine strategic analysis
C. Graphical analysis of external market trends only
D. Real-time control of factory machines
A. Routine summary reports on the firm's current performance
MIS summarizes TPS data into periodic reports that help middle
managers monitor and control operations.
10. Which system is designed to help senior management make
strategic decisions using both internal and external data, often via a
digital dashboard?
A. Office automation system
B. Process control system
C. Transaction processing system
D. Executive support system (ESS)
D. Executive support system (ESS)
ESS addresses nonroutine strategic decisions and integrates external data
with summarized internal data.
11. A decision support system (DSS) is best suited for:
A. Semi-structured decisions that are unique and rapidly changing
B. Recording daily sales transactions
C. Highly structured, routine decisions
D. Monitoring machine temperatures on a factory floor
A. Semi-structured decisions that are unique and rapidly changing
DSS supports nonroutine, semi-structured problems using analytical
models and data.
Page 4 of 61
