Arizona Department of
Public Safety Arizona
Operations Assistant Exam
Plan
,QUESTIONS
Question 1
Two activities have different purposes: “Identifying discrepancies, missing
information, or data entry errors and executing corrective measures” and
“Drafting, editing, and formatting professional correspondence, memos, and
reports”. Which pairing identifies their respective areas?
A. First: Office Communication & Correspondence; second: Data Verification & Error Checking
B. First: Data Verification & Error Checking; second: Office Communication & Correspondence
C. First: Office Communication & Correspondence; second: Office Communication &
Correspondence
D. First: Data Verification & Error Checking; second: Data Verification & Error Checking
Correct Answer: B
Full Explanation: Data Verification & Error Checking: Identifying discrepancies, missing
information, or data entry errors and executing corrective measures. Office Communication &
Correspondence: Drafting, editing, and formatting professional correspondence, memos, and
reports. A: The two roles are reversed: the first assignment belongs with the second focus, and
vice versa. C: Repeating the second assignment does not address the first requirement. D:
Repeating the first assignment leaves the second requirement without its own matching focus.
Question 2
For a review confined to “Basic Arithmetic & Financial Calculations”, which pair
is internally consistent rather than mixed with “Office Communication &
Correspondence”? The pair must contain two distinct concerns. One concern to
retain is “Performing addition, subtraction, multiplication, division,
percentages, and ratios quickly and accurately”.
A. Drafting, editing, and formatting professional correspondence, memos, and reports;
Calculating travel expense claims, timesheets, and basic billing figures
B. Performing addition, subtraction, multiplication, division, percentages, and ratios quickly and
accurately; Calculating travel expense claims, timesheets, and basic billing figures
C. Drafting, editing, and formatting professional correspondence, memos, and reports; Drafting,
editing, and formatting professional correspondence, memos, and reports
D. Performing addition, subtraction, multiplication, division, percentages, and ratios quickly and
accurately; Drafting, editing, and formatting professional correspondence, memos, and
reports
Correct Answer: B
Full Explanation: Basic Arithmetic & Financial Calculations: Performing addition, subtraction,
multiplication, division, percentages, and ratios quickly and accurately. Basic Arithmetic &
Financial Calculations: Calculating travel expense claims, timesheets, and basic billing figures.
Office Communication & Correspondence: Drafting, editing, and formatting professional
correspondence, memos, and reports. A: This describes “Office Communication &
Correspondence”, rather than the requested focus. C: This repeats a different focus rather than
covering two distinct concerns in the requested area. D: This describes “Office Communication &
Correspondence”, rather than the requested focus.
2
,QUESTIONS
Question 3
Three briefs require, in order: (1) “Performing addition, subtraction,
multiplication, division, percentages, and ratios quickly and accurately”; (2)
“Assisting with the tracking of purchase orders, petty cash ledgers, and
expense tracking sheets”; (3) “Creating, indexing, updating, and filing
electronic and physical records”. Which sequence of focus areas fits all three?
A. Basic Arithmetic & Financial Calculations → Basic Budget Tracking → Record Keeping &
Document Management
B. Basic Arithmetic & Financial Calculations → Record Keeping & Document Management →
Basic Budget Tracking
C. Record Keeping & Document Management → Basic Budget Tracking → Basic Arithmetic &
Financial Calculations
D. Basic Budget Tracking → Basic Arithmetic & Financial Calculations → Record Keeping &
Document Management
Correct Answer: A
Full Explanation: Basic Arithmetic & Financial Calculations: Performing addition, subtraction,
multiplication, division, percentages, and ratios quickly and accurately. Basic Budget Tracking:
Assisting with the tracking of purchase orders, petty cash ledgers, and expense tracking sheets.
Record Keeping & Document Management: Creating, indexing, updating, and filing electronic and
physical records. B: Positions 2, 3 do not preserve the corresponding task-to-focus relationships. C:
Positions 1, 3 do not preserve the corresponding task-to-focus relationships. D: Positions 1, 2 do
not preserve the corresponding task-to-focus relationships.
Question 4
A review of “Keyboarding & Data Input” has drifted toward “Processing
incoming and outgoing mail, parcels, and inter-office deliverables”. Which
entry brings it back to its intended focus?
A. Processing incoming and outgoing mail, parcels, and inter-office deliverables
B. Managing inbound and outbound telephone inquiries, taking messages, and routing calls
appropriately
C. Creating, indexing, updating, and filing electronic and physical records
D. Entering application data into state databases, specialized management software, and
electronic case management systems
Correct Answer: D
Full Explanation: Keyboarding & Data Input: Entering application data into state databases,
specialized management software, and electronic case management systems. Record Keeping &
Document Management: Processing incoming and outgoing mail, parcels, and inter-office
deliverables. A: This describes “Record Keeping & Document Management”, rather than the
requested focus. B: This describes “Office Communication & Correspondence”, rather than the
requested focus. C: This describes “Record Keeping & Document Management”, rather than the
requested focus.
3
, QUESTIONS
Question 5
The first review concerns “Inventory Control & Office Supplies”; the second
concerns “Data Verification & Error Checking”. Which ordered pair of tasks fits
the two reviews?
A. First: Reviewing documents, forms, and reports for completeness, arithmetic correctness,
and compliance with instructions; second: Receiving, inspecting, verifying, and stocking
delivered shipments and assets
B. First: Receiving, inspecting, verifying, and stocking delivered shipments and assets; second:
Receiving, inspecting, verifying, and stocking delivered shipments and assets
C. First: Receiving, inspecting, verifying, and stocking delivered shipments and assets; second:
Reviewing documents, forms, and reports for completeness, arithmetic correctness, and
compliance with instructions
D. First: Reviewing documents, forms, and reports for completeness, arithmetic correctness,
and compliance with instructions; second: Reviewing documents, forms, and reports for
completeness, arithmetic correctness, and compliance with instructions
Correct Answer: C
Full Explanation: Inventory Control & Office Supplies: Receiving, inspecting, verifying, and
stocking delivered shipments and assets. Data Verification & Error Checking: Reviewing
documents, forms, and reports for completeness, arithmetic correctness, and compliance with
instructions. A: The two roles are reversed: the first assignment belongs with the second focus,
and vice versa. B: Repeating the first assignment leaves the second requirement without its own
matching focus. D: Repeating the second assignment does not address the first requirement.
4
Public Safety Arizona
Operations Assistant Exam
Plan
,QUESTIONS
Question 1
Two activities have different purposes: “Identifying discrepancies, missing
information, or data entry errors and executing corrective measures” and
“Drafting, editing, and formatting professional correspondence, memos, and
reports”. Which pairing identifies their respective areas?
A. First: Office Communication & Correspondence; second: Data Verification & Error Checking
B. First: Data Verification & Error Checking; second: Office Communication & Correspondence
C. First: Office Communication & Correspondence; second: Office Communication &
Correspondence
D. First: Data Verification & Error Checking; second: Data Verification & Error Checking
Correct Answer: B
Full Explanation: Data Verification & Error Checking: Identifying discrepancies, missing
information, or data entry errors and executing corrective measures. Office Communication &
Correspondence: Drafting, editing, and formatting professional correspondence, memos, and
reports. A: The two roles are reversed: the first assignment belongs with the second focus, and
vice versa. C: Repeating the second assignment does not address the first requirement. D:
Repeating the first assignment leaves the second requirement without its own matching focus.
Question 2
For a review confined to “Basic Arithmetic & Financial Calculations”, which pair
is internally consistent rather than mixed with “Office Communication &
Correspondence”? The pair must contain two distinct concerns. One concern to
retain is “Performing addition, subtraction, multiplication, division,
percentages, and ratios quickly and accurately”.
A. Drafting, editing, and formatting professional correspondence, memos, and reports;
Calculating travel expense claims, timesheets, and basic billing figures
B. Performing addition, subtraction, multiplication, division, percentages, and ratios quickly and
accurately; Calculating travel expense claims, timesheets, and basic billing figures
C. Drafting, editing, and formatting professional correspondence, memos, and reports; Drafting,
editing, and formatting professional correspondence, memos, and reports
D. Performing addition, subtraction, multiplication, division, percentages, and ratios quickly and
accurately; Drafting, editing, and formatting professional correspondence, memos, and
reports
Correct Answer: B
Full Explanation: Basic Arithmetic & Financial Calculations: Performing addition, subtraction,
multiplication, division, percentages, and ratios quickly and accurately. Basic Arithmetic &
Financial Calculations: Calculating travel expense claims, timesheets, and basic billing figures.
Office Communication & Correspondence: Drafting, editing, and formatting professional
correspondence, memos, and reports. A: This describes “Office Communication &
Correspondence”, rather than the requested focus. C: This repeats a different focus rather than
covering two distinct concerns in the requested area. D: This describes “Office Communication &
Correspondence”, rather than the requested focus.
2
,QUESTIONS
Question 3
Three briefs require, in order: (1) “Performing addition, subtraction,
multiplication, division, percentages, and ratios quickly and accurately”; (2)
“Assisting with the tracking of purchase orders, petty cash ledgers, and
expense tracking sheets”; (3) “Creating, indexing, updating, and filing
electronic and physical records”. Which sequence of focus areas fits all three?
A. Basic Arithmetic & Financial Calculations → Basic Budget Tracking → Record Keeping &
Document Management
B. Basic Arithmetic & Financial Calculations → Record Keeping & Document Management →
Basic Budget Tracking
C. Record Keeping & Document Management → Basic Budget Tracking → Basic Arithmetic &
Financial Calculations
D. Basic Budget Tracking → Basic Arithmetic & Financial Calculations → Record Keeping &
Document Management
Correct Answer: A
Full Explanation: Basic Arithmetic & Financial Calculations: Performing addition, subtraction,
multiplication, division, percentages, and ratios quickly and accurately. Basic Budget Tracking:
Assisting with the tracking of purchase orders, petty cash ledgers, and expense tracking sheets.
Record Keeping & Document Management: Creating, indexing, updating, and filing electronic and
physical records. B: Positions 2, 3 do not preserve the corresponding task-to-focus relationships. C:
Positions 1, 3 do not preserve the corresponding task-to-focus relationships. D: Positions 1, 2 do
not preserve the corresponding task-to-focus relationships.
Question 4
A review of “Keyboarding & Data Input” has drifted toward “Processing
incoming and outgoing mail, parcels, and inter-office deliverables”. Which
entry brings it back to its intended focus?
A. Processing incoming and outgoing mail, parcels, and inter-office deliverables
B. Managing inbound and outbound telephone inquiries, taking messages, and routing calls
appropriately
C. Creating, indexing, updating, and filing electronic and physical records
D. Entering application data into state databases, specialized management software, and
electronic case management systems
Correct Answer: D
Full Explanation: Keyboarding & Data Input: Entering application data into state databases,
specialized management software, and electronic case management systems. Record Keeping &
Document Management: Processing incoming and outgoing mail, parcels, and inter-office
deliverables. A: This describes “Record Keeping & Document Management”, rather than the
requested focus. B: This describes “Office Communication & Correspondence”, rather than the
requested focus. C: This describes “Record Keeping & Document Management”, rather than the
requested focus.
3
, QUESTIONS
Question 5
The first review concerns “Inventory Control & Office Supplies”; the second
concerns “Data Verification & Error Checking”. Which ordered pair of tasks fits
the two reviews?
A. First: Reviewing documents, forms, and reports for completeness, arithmetic correctness,
and compliance with instructions; second: Receiving, inspecting, verifying, and stocking
delivered shipments and assets
B. First: Receiving, inspecting, verifying, and stocking delivered shipments and assets; second:
Receiving, inspecting, verifying, and stocking delivered shipments and assets
C. First: Receiving, inspecting, verifying, and stocking delivered shipments and assets; second:
Reviewing documents, forms, and reports for completeness, arithmetic correctness, and
compliance with instructions
D. First: Reviewing documents, forms, and reports for completeness, arithmetic correctness,
and compliance with instructions; second: Reviewing documents, forms, and reports for
completeness, arithmetic correctness, and compliance with instructions
Correct Answer: C
Full Explanation: Inventory Control & Office Supplies: Receiving, inspecting, verifying, and
stocking delivered shipments and assets. Data Verification & Error Checking: Reviewing
documents, forms, and reports for completeness, arithmetic correctness, and compliance with
instructions. A: The two roles are reversed: the first assignment belongs with the second focus,
and vice versa. B: Repeating the first assignment leaves the second requirement without its own
matching focus. D: Repeating the second assignment does not address the first requirement.
4
