Arizona Department of
Public Safety Arizona
Network Help Desk
Operator Exam Plan
,QUESTIONS
Question 1
A review brings together “System management tools (Event Viewer, Task
Manager, Services, Device Manager, and Control Panel)” and “Windows client
and server operating system architectures”. What is their shared area?
A. Hardware and Peripheral Troubleshooting
B. OSI Model and TCP/IP Suite
C. Access Control and Policies
D. Microsoft Windows Administration
Correct Answer: D
Full Explanation: Microsoft Windows Administration: System management tools (Event Viewer,
Task Manager, Services, Device Manager, and Control Panel). Microsoft Windows Administration:
Windows client and server operating system architectures. A: That focus concerns “Installation,
configuration, and troubleshooting of peripheral devices and drivers”, not the activity being
assigned. B: That focus concerns “Functions and layers of the OSI model (Layers 1 through 7)”, not
the activity being assigned. C: That focus concerns “Physical security controls for data centers,
server rooms, and terminal access points”, not the activity being assigned.
Question 2
Match each brief to its focus: first, “Identification of basic malware classes
(viruses, worms, trojans, ransomware, spyware) and mitigation steps”; second,
“Windows client and server operating system architectures”. Which ordered
pair is correct?
A. First: Microsoft Windows Administration; second: Microsoft Windows Administration
B. First: Authentication, Authorization, and Accounting (AAA framework); second:
Authentication, Authorization, and Accounting (AAA framework)
C. First: Authentication, Authorization, and Accounting (AAA framework); second: Microsoft
Windows Administration
D. First: Microsoft Windows Administration; second: Authentication, Authorization, and
Accounting (AAA framework)
Correct Answer: C
Full Explanation: Authentication, Authorization, and Accounting (AAA framework): Identification
of basic malware classes (viruses, worms, trojans, ransomware, spyware) and mitigation steps.
Microsoft Windows Administration: Windows client and server operating system architectures. A:
Repeating the second assignment does not address the first requirement. B: Repeating the first
assignment leaves the second requirement without its own matching focus. D: The two roles are
reversed: the first assignment belongs with the second focus, and vice versa.
2
,QUESTIONS
Question 3
A brief initially required “Physical security controls for data centers, server
rooms, and terminal access points” for “Access Control and Policies”, but now
concerns “System management tools”. Which task matches the revised
requirement?
A. Event Viewer, Task Manager, Services, Device Manager, and Control Panel
B. Network topologies (star, mesh, ring, bus)
C. Physical security controls for data centers, server rooms, and terminal access points
D. Role of standard ports, protocols, and services (e.g., HTTP, HTTPS, DNS, DHCP, FTP, SSH,
SNMP)
Correct Answer: A
Full Explanation: System management tools: Event Viewer, Task Manager, Services, Device
Manager, and Control Panel. Access Control and Policies: Physical security controls for data
centers, server rooms, and terminal access points. B: This describes “Local Area Networks (LANs)
and Wide Area Networks (WANs)”, rather than the requested focus. C: This describes “Access
Control and Policies”, rather than the requested focus. D: This describes “OSI Model and TCP/IP
Suite”, rather than the requested focus.
Question 4
A note about “Network command-line utilities (ping, traceroute/tracert,
ipconfig/ifconfig, nslookup, netstat, arp)” is labeled “Network Hardware and
Infrastructure”. Which replacement label more directly identifies its focus?
A. Diagnostic Commands and Tools
B. Network topologies
C. Ethernet standards, cabling types
D. Network Hardware and Infrastructure
Correct Answer: A
Full Explanation: Diagnostic Commands and Tools: Network command-line utilities (ping,
traceroute/tracert, ipconfig/ifconfig, nslookup, netstat, arp). B: That focus concerns “star, mesh,
ring, bus”, not the activity being assigned. C: That focus concerns “UTP, STP, fiber optic”, not the
activity being assigned. D: That focus concerns “Wireless networking standards (802.11
a/b/g/n/ac/ax), encryption types, and access points”, not the activity being assigned.
3
, QUESTIONS
Question 5
Two responsibilities must remain distinct: “Role of standard ports, protocols,
and services” and “Network Hardware and Infrastructure”. Which first/second
pairing preserves their roles?
A. First: HTTP, HTTPS, DNS, DHCP, FTP, SSH, SNMP; second: HTTP, HTTPS, DNS, DHCP, FTP, SSH,
SNMP
B. First: Operation and function of switches, routers, hubs, and bridges; second: Operation and
function of switches, routers, hubs, and bridges
C. First: HTTP, HTTPS, DNS, DHCP, FTP, SSH, SNMP; second: Operation and function of switches,
routers, hubs, and bridges
D. First: Operation and function of switches, routers, hubs, and bridges; second: HTTP, HTTPS,
DNS, DHCP, FTP, SSH, SNMP
Correct Answer: C
Full Explanation: Role of standard ports, protocols, and services: HTTP, HTTPS, DNS, DHCP, FTP,
SSH, SNMP. Network Hardware and Infrastructure: Operation and function of switches, routers,
hubs, and bridges. A: Repeating the first assignment leaves the second requirement without its
own matching focus. B: Repeating the second assignment does not address the first requirement.
D: The two roles are reversed: the first assignment belongs with the second focus, and vice versa.
Question 6
A task handover separates “HTTP, HTTPS, DNS, DHCP, FTP, SSH, SNMP” from
“UTP, STP, fiber optic”. Which first/second assignment is appropriate?
A. First: Ethernet standards, cabling types; second: Role of standard ports, protocols, and
services
B. First: Role of standard ports, protocols, and services; second: Ethernet standards, cabling
types
C. First: Ethernet standards, cabling types; second: Ethernet standards, cabling types
D. First: Role of standard ports, protocols, and services; second: Role of standard ports,
protocols, and services
Correct Answer: B
Full Explanation: Role of standard ports, protocols, and services: HTTP, HTTPS, DNS, DHCP, FTP,
SSH, SNMP. Ethernet standards, cabling types: UTP, STP, fiber optic. A: The two roles are reversed:
the first assignment belongs with the second focus, and vice versa. C: Repeating the second
assignment does not address the first requirement. D: Repeating the first assignment leaves the
second requirement without its own matching focus.
4
Public Safety Arizona
Network Help Desk
Operator Exam Plan
,QUESTIONS
Question 1
A review brings together “System management tools (Event Viewer, Task
Manager, Services, Device Manager, and Control Panel)” and “Windows client
and server operating system architectures”. What is their shared area?
A. Hardware and Peripheral Troubleshooting
B. OSI Model and TCP/IP Suite
C. Access Control and Policies
D. Microsoft Windows Administration
Correct Answer: D
Full Explanation: Microsoft Windows Administration: System management tools (Event Viewer,
Task Manager, Services, Device Manager, and Control Panel). Microsoft Windows Administration:
Windows client and server operating system architectures. A: That focus concerns “Installation,
configuration, and troubleshooting of peripheral devices and drivers”, not the activity being
assigned. B: That focus concerns “Functions and layers of the OSI model (Layers 1 through 7)”, not
the activity being assigned. C: That focus concerns “Physical security controls for data centers,
server rooms, and terminal access points”, not the activity being assigned.
Question 2
Match each brief to its focus: first, “Identification of basic malware classes
(viruses, worms, trojans, ransomware, spyware) and mitigation steps”; second,
“Windows client and server operating system architectures”. Which ordered
pair is correct?
A. First: Microsoft Windows Administration; second: Microsoft Windows Administration
B. First: Authentication, Authorization, and Accounting (AAA framework); second:
Authentication, Authorization, and Accounting (AAA framework)
C. First: Authentication, Authorization, and Accounting (AAA framework); second: Microsoft
Windows Administration
D. First: Microsoft Windows Administration; second: Authentication, Authorization, and
Accounting (AAA framework)
Correct Answer: C
Full Explanation: Authentication, Authorization, and Accounting (AAA framework): Identification
of basic malware classes (viruses, worms, trojans, ransomware, spyware) and mitigation steps.
Microsoft Windows Administration: Windows client and server operating system architectures. A:
Repeating the second assignment does not address the first requirement. B: Repeating the first
assignment leaves the second requirement without its own matching focus. D: The two roles are
reversed: the first assignment belongs with the second focus, and vice versa.
2
,QUESTIONS
Question 3
A brief initially required “Physical security controls for data centers, server
rooms, and terminal access points” for “Access Control and Policies”, but now
concerns “System management tools”. Which task matches the revised
requirement?
A. Event Viewer, Task Manager, Services, Device Manager, and Control Panel
B. Network topologies (star, mesh, ring, bus)
C. Physical security controls for data centers, server rooms, and terminal access points
D. Role of standard ports, protocols, and services (e.g., HTTP, HTTPS, DNS, DHCP, FTP, SSH,
SNMP)
Correct Answer: A
Full Explanation: System management tools: Event Viewer, Task Manager, Services, Device
Manager, and Control Panel. Access Control and Policies: Physical security controls for data
centers, server rooms, and terminal access points. B: This describes “Local Area Networks (LANs)
and Wide Area Networks (WANs)”, rather than the requested focus. C: This describes “Access
Control and Policies”, rather than the requested focus. D: This describes “OSI Model and TCP/IP
Suite”, rather than the requested focus.
Question 4
A note about “Network command-line utilities (ping, traceroute/tracert,
ipconfig/ifconfig, nslookup, netstat, arp)” is labeled “Network Hardware and
Infrastructure”. Which replacement label more directly identifies its focus?
A. Diagnostic Commands and Tools
B. Network topologies
C. Ethernet standards, cabling types
D. Network Hardware and Infrastructure
Correct Answer: A
Full Explanation: Diagnostic Commands and Tools: Network command-line utilities (ping,
traceroute/tracert, ipconfig/ifconfig, nslookup, netstat, arp). B: That focus concerns “star, mesh,
ring, bus”, not the activity being assigned. C: That focus concerns “UTP, STP, fiber optic”, not the
activity being assigned. D: That focus concerns “Wireless networking standards (802.11
a/b/g/n/ac/ax), encryption types, and access points”, not the activity being assigned.
3
, QUESTIONS
Question 5
Two responsibilities must remain distinct: “Role of standard ports, protocols,
and services” and “Network Hardware and Infrastructure”. Which first/second
pairing preserves their roles?
A. First: HTTP, HTTPS, DNS, DHCP, FTP, SSH, SNMP; second: HTTP, HTTPS, DNS, DHCP, FTP, SSH,
SNMP
B. First: Operation and function of switches, routers, hubs, and bridges; second: Operation and
function of switches, routers, hubs, and bridges
C. First: HTTP, HTTPS, DNS, DHCP, FTP, SSH, SNMP; second: Operation and function of switches,
routers, hubs, and bridges
D. First: Operation and function of switches, routers, hubs, and bridges; second: HTTP, HTTPS,
DNS, DHCP, FTP, SSH, SNMP
Correct Answer: C
Full Explanation: Role of standard ports, protocols, and services: HTTP, HTTPS, DNS, DHCP, FTP,
SSH, SNMP. Network Hardware and Infrastructure: Operation and function of switches, routers,
hubs, and bridges. A: Repeating the first assignment leaves the second requirement without its
own matching focus. B: Repeating the second assignment does not address the first requirement.
D: The two roles are reversed: the first assignment belongs with the second focus, and vice versa.
Question 6
A task handover separates “HTTP, HTTPS, DNS, DHCP, FTP, SSH, SNMP” from
“UTP, STP, fiber optic”. Which first/second assignment is appropriate?
A. First: Ethernet standards, cabling types; second: Role of standard ports, protocols, and
services
B. First: Role of standard ports, protocols, and services; second: Ethernet standards, cabling
types
C. First: Ethernet standards, cabling types; second: Ethernet standards, cabling types
D. First: Role of standard ports, protocols, and services; second: Role of standard ports,
protocols, and services
Correct Answer: B
Full Explanation: Role of standard ports, protocols, and services: HTTP, HTTPS, DNS, DHCP, FTP,
SSH, SNMP. Ethernet standards, cabling types: UTP, STP, fiber optic. A: The two roles are reversed:
the first assignment belongs with the second focus, and vice versa. C: Repeating the second
assignment does not address the first requirement. D: Repeating the first assignment leaves the
second requirement without its own matching focus.
4
