TEST BANK FOR u/ u/
Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
Chapter 1-22 u/
Chapter 01 Test Bank Static u/ u/ u/ u/
1. Efficiency means doing the right things to create the most value for the company.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
FALSE
Efficiency means doing something at the lowest possible cost.
u/ u/ u/ u/ u/ u/ u/ u/
2. Effectiveness means doing the right things to create the most value for the company.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
Effectiveness means doing the right things to create the most value for the company.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
we could refer to this doctor as being efficient but not effective.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The d
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
octor performed the surgery without error. Because the patient died, no value was created.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Analyze
u / Difficulty:u/2u/Medi
um
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
4. A worker can be efficient without being effective.
u/ u/ u/ u/ u/ u/ u/
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
These are different things.
u/ u/ u/
AACSB:u/Analyticalu/Thinking
u / Blooms:u/Understa
ndu / Difficulty:u/2u/Me
1-1
Copyrightu/©2021u/McGraw-Hillu/Education.u/Allu/rightsu/reserved.u/Nou/reproductionu/oru/distributionu/withoutu/theu/prioru/writtenu/consentu/ofu/McGraw-
Hillu/Education.
, dium
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
1-2
Copyrightu/©2021u/McGraw-Hillu/Education.u/Allu/rightsu/reserved.u/Nou/reproductionu/oru/distributionu/withoutu/theu/prioru/writtenu/consentu/ofu/McGraw-
Hillu/Education.
,5. A process can be effective without being efficient.
u/ u/ u/ u/ u/ u/ u/
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the cu
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
stomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective, tho
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
ugh, means minimizing the amount of time customers need to wait in line.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
u / Blooms:u/Understa
ndu / Difficulty:u/2u/Me
dium
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create a
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
nd deliver the firm's primary products and services.
u/ u/ u/ u/ u/ u/ u/
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliv
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
er the firm's primary products and services.
u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-01u/Identifyu/theu/elementsu/ofu/operationsu/andu/supplyu/chainu/management.u/(OSCM)
Topic:u/Whatu/Isu/Operationsu/andu/Supplyu/Chainu/Management?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betwe
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
en the two goals.
u/ u/ u/
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Analyze
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
1-3
Copyrightu/©2021u/McGraw-Hillu/Education.u/Allu/rightsu/reserved.u/Nou/reproductionu/oru/distributionu/withoutu/theu/prioru/writtenu/consentu/ofu/McGraw-
Hillu/Education.
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perform a lim
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
ited set of tasks extremely well. This requires trade-offs.
u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-03u/Recognizeu/theu/majoru/conceptsu/thatu/defineu/theu/operationsu/andu/supplyu/chainu/managementu/field.
Topic:u/Historicalu/Developmentu/ofu/Operationsu/andu/Supplyu/Chainu/Management
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-01u/Identifyu/theu/elementsu/ofu/operationsu/andu/supplyu/chainu/managementu/(OSCM).
Topic:u/Whatu/Isu/Operationsu/andu/Supplyu/Chainu/Management?
11. OSCM is a functional field of business with clear line management responsibilities.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
OSCM is a functional field of business with clear line management responsibilities.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-02u/Knowu/theu/potentialu/careeru/opportunitiesu/inu/operationsu/andu/supplyu/chainu/management.
Topic:u/Whatu/Isu/Operationsu/andu/Supplyu/Chainu/Management?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
FALSE
Think of the supply network as a pipeline through which material and information flow.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
u / Blooms:u/Understa
ndu / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-01u/Identifyu/theu/elementsu/ofu/operationsu/andu/supplyu/chainu/managementu/(OSCM).
Topic:u/Whatu/Isu/Operationsu/andu/Supplyu/Chainu/Management?
13. Supply networks cannot be constructed for every product or service.
u/ u/ u/ u/ u/ u/ u/ u/ u/
FALSE
Networks such as this can be constructed for any product or service.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
u / Blooms:u/Understa
1-4
Copyrightu/©2021u/McGraw-Hillu/Education.u/Allu/rightsu/reserved.u/Nou/reproductionu/oru/distributionu/withoutu/theu/prioru/writtenu/consentu/ofu/McGraw-
Hillu/Education.
Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
Chapter 1-22 u/
Chapter 01 Test Bank Static u/ u/ u/ u/
1. Efficiency means doing the right things to create the most value for the company.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
FALSE
Efficiency means doing something at the lowest possible cost.
u/ u/ u/ u/ u/ u/ u/ u/
2. Effectiveness means doing the right things to create the most value for the company.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
Effectiveness means doing the right things to create the most value for the company.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
we could refer to this doctor as being efficient but not effective.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The d
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
octor performed the surgery without error. Because the patient died, no value was created.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Analyze
u / Difficulty:u/2u/Medi
um
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
4. A worker can be efficient without being effective.
u/ u/ u/ u/ u/ u/ u/
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
These are different things.
u/ u/ u/
AACSB:u/Analyticalu/Thinking
u / Blooms:u/Understa
ndu / Difficulty:u/2u/Me
1-1
Copyrightu/©2021u/McGraw-Hillu/Education.u/Allu/rightsu/reserved.u/Nou/reproductionu/oru/distributionu/withoutu/theu/prioru/writtenu/consentu/ofu/McGraw-
Hillu/Education.
, dium
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
1-2
Copyrightu/©2021u/McGraw-Hillu/Education.u/Allu/rightsu/reserved.u/Nou/reproductionu/oru/distributionu/withoutu/theu/prioru/writtenu/consentu/ofu/McGraw-
Hillu/Education.
,5. A process can be effective without being efficient.
u/ u/ u/ u/ u/ u/ u/
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the cu
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
stomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective, tho
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
ugh, means minimizing the amount of time customers need to wait in line.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
u / Blooms:u/Understa
ndu / Difficulty:u/2u/Me
dium
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create a
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
nd deliver the firm's primary products and services.
u/ u/ u/ u/ u/ u/ u/
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliv
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
er the firm's primary products and services.
u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-01u/Identifyu/theu/elementsu/ofu/operationsu/andu/supplyu/chainu/management.u/(OSCM)
Topic:u/Whatu/Isu/Operationsu/andu/Supplyu/Chainu/Management?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betwe
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
en the two goals.
u/ u/ u/
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Analyze
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-
04u/Evaluateu/theu/efficiencyu/ofu/au/firm.u / Top
ic:u/Efficiency,u/Effectiveness,u/andu/Value
1-3
Copyrightu/©2021u/McGraw-Hillu/Education.u/Allu/rightsu/reserved.u/Nou/reproductionu/oru/distributionu/withoutu/theu/prioru/writtenu/consentu/ofu/McGraw-
Hillu/Education.
, 9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
offs. Because a factory cannot excel on all performance measures, its management must devise a focused strategy, to perform a lim
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
ited set of tasks extremely well. This requires trade-offs.
u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-03u/Recognizeu/theu/majoru/conceptsu/thatu/defineu/theu/operationsu/andu/supplyu/chainu/managementu/field.
Topic:u/Historicalu/Developmentu/ofu/Operationsu/andu/Supplyu/Chainu/Management
10. OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
FALSE
OSCM is concerned with the management of the entire system that produces a good or delivers a service.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-01u/Identifyu/theu/elementsu/ofu/operationsu/andu/supplyu/chainu/managementu/(OSCM).
Topic:u/Whatu/Isu/Operationsu/andu/Supplyu/Chainu/Management?
11. OSCM is a functional field of business with clear line management responsibilities.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
TRUE
OSCM is a functional field of business with clear line management responsibilities.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
Blooms:u/Remember
u / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-02u/Knowu/theu/potentialu/careeru/opportunitiesu/inu/operationsu/andu/supplyu/chainu/management.
Topic:u/Whatu/Isu/Operationsu/andu/Supplyu/Chainu/Management?
12. The supply network can be thought of as a pipeline through which cash, material, and information flow.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
FALSE
Think of the supply network as a pipeline through which material and information flow.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
u / Blooms:u/Understa
ndu / Difficulty:u/1u/E
asy
Learningu/Objective:u/01-01u/Identifyu/theu/elementsu/ofu/operationsu/andu/supplyu/chainu/managementu/(OSCM).
Topic:u/Whatu/Isu/Operationsu/andu/Supplyu/Chainu/Management?
13. Supply networks cannot be constructed for every product or service.
u/ u/ u/ u/ u/ u/ u/ u/ u/
FALSE
Networks such as this can be constructed for any product or service.
u/ u/ u/ u/ u/ u/ u/ u/ u/ u/ u/
AACSB:u/Analyticalu/Thinking
u / Blooms:u/Understa
1-4
Copyrightu/©2021u/McGraw-Hillu/Education.u/Allu/rightsu/reserved.u/Nou/reproductionu/oru/distributionu/withoutu/theu/prioru/writtenu/consentu/ofu/McGraw-
Hillu/Education.
