OM300 Exam 1 Chapters 1-4
Question 1.
What is a transformation process?
ANSWER
A diagram showing inputs (people, material, equipment, IT, capital) being "transformed " into outputs (goods/services). Inputs -> Transformation process ->
Outputs customer feedback/performance information can also influence all 3 steps.
Question 2.
What is added value/ Non added value? What is the criteria for evaluating value?
ANSWER
"Describes the net increase between the final value of a product and the value of all the inputs. The greater the value added, the more productive a business
is. An obvious way to add value is to reduce the cost of activities in the transformation process. Activities that do not add value are considered wasteful;
these include certain jobs, equipment, and processes. In addition to value added, operations must be efficient." -the criteria is is if provides an efficient
transformation.
Question 3.
What are the similarities of Manufacturing vs. Service?
ANSWER
Use of technology, both have quality/productivity/ response issues, must forecast demand, has capacity/layout/location issues, all have
customers/suppliers/scheduling /staffing issues.
Question 4.
What are the differences of Manufacturing Vs. Service?
ANSWER
Manufacturing orgs produce tangible goods (products) and have little direct contact with customers (such as a factory). service orgs provide intangible goods
(services) and have direct contact with customers, such as a hospital.
Question 5.
What are the trends in service versus manufacturing?
ANSWER
-service sector growing to 50-80% of non farm jobs -global competitiveness -demand for higher quality -tech changes -time based competition -work force
diversity
Question 6.
***What are some key points from the Industrial Revolution? Key people?
ANSWER
"Brought in innovations that changed production by using machine power instead of human power." Steam engine- 1769 James Watt Division of labor- 1776
Adam Smith Interchangeable parts- 1790 Eli Whitney
, Question 7.
***What are some key points from the Scientific Management? Key people?
ANSWER
"Brought the concepts of analysis and measurement of the technical aspects of work design and development of moving assembly lines and mass
production." Principles of scientific management- 1911 Frederick W. Taylor Time and motion studies- 1911 Frank/Lillian Gilbreth Activity scheduling chart-
1912 Henry Gantt Moving assembly line- 1913 Henry Ford
Question 8.
***What are some key points from the Human Relations era? Key people?
ANSWER
"Focused on understanding human elements of job design, such as worker motivation and job satisfaction." Hawthorne studies- 1930 Elton Mayo Motivation
theories- 1940s-1960s Abraham Maslow, Frederick Herzberg, Douglas McGregor
Question 9.
***What are some key points from the Management science era? Key people?
ANSWER
"Focused on the development of quantitative techniques to solve operations problems." Inventory mgmt.-1913 F.W. Harris Linear programming-1947
George Dantzig Statistical sampling, forecasting, project mgmt., other toolsmid 1900s Various
Question 10.
What are some key points from the Ford, Taylor 1920's YouTube video?
ANSWER
-After using an assembly line, production increased which made cars more accessible and gave workers larger wages. -English classes were held
Question 11.
Why OM? +Last 60yrs history of American business
ANSWER
-the 1950-60 era was the U.S. golden era where primary opportunities were marketing -the 1970-80 U.S. companies experiences a large decline in
productivity growth-international firms began to challenge in many markets -the 1970-80 era saw U.S. firms lagging behind in methods and processes -the
resurgence of American business in the 1980s capitalized on improved operations
Question 12.
6 transformation process dimensions
ANSWER
physicalas in manufacturing op. locationalas in transportation op. exchangeas in retail op. physiologicalas in healthcare psychologicalas in entertainment
informationalas in communication
Question 13.
***What is in the Business Strategy Plan Development?
ANSWER
1. identify mission and vision (what is the primary business of the company? who are our customers? what are our values?)
2. scan environment (what are the opportunities? threats? strengths? weaknesses? what are the trends?)
3. identify core competencies (what are our companies unique strengths?)
Question 1.
What is a transformation process?
ANSWER
A diagram showing inputs (people, material, equipment, IT, capital) being "transformed " into outputs (goods/services). Inputs -> Transformation process ->
Outputs customer feedback/performance information can also influence all 3 steps.
Question 2.
What is added value/ Non added value? What is the criteria for evaluating value?
ANSWER
"Describes the net increase between the final value of a product and the value of all the inputs. The greater the value added, the more productive a business
is. An obvious way to add value is to reduce the cost of activities in the transformation process. Activities that do not add value are considered wasteful;
these include certain jobs, equipment, and processes. In addition to value added, operations must be efficient." -the criteria is is if provides an efficient
transformation.
Question 3.
What are the similarities of Manufacturing vs. Service?
ANSWER
Use of technology, both have quality/productivity/ response issues, must forecast demand, has capacity/layout/location issues, all have
customers/suppliers/scheduling /staffing issues.
Question 4.
What are the differences of Manufacturing Vs. Service?
ANSWER
Manufacturing orgs produce tangible goods (products) and have little direct contact with customers (such as a factory). service orgs provide intangible goods
(services) and have direct contact with customers, such as a hospital.
Question 5.
What are the trends in service versus manufacturing?
ANSWER
-service sector growing to 50-80% of non farm jobs -global competitiveness -demand for higher quality -tech changes -time based competition -work force
diversity
Question 6.
***What are some key points from the Industrial Revolution? Key people?
ANSWER
"Brought in innovations that changed production by using machine power instead of human power." Steam engine- 1769 James Watt Division of labor- 1776
Adam Smith Interchangeable parts- 1790 Eli Whitney
, Question 7.
***What are some key points from the Scientific Management? Key people?
ANSWER
"Brought the concepts of analysis and measurement of the technical aspects of work design and development of moving assembly lines and mass
production." Principles of scientific management- 1911 Frederick W. Taylor Time and motion studies- 1911 Frank/Lillian Gilbreth Activity scheduling chart-
1912 Henry Gantt Moving assembly line- 1913 Henry Ford
Question 8.
***What are some key points from the Human Relations era? Key people?
ANSWER
"Focused on understanding human elements of job design, such as worker motivation and job satisfaction." Hawthorne studies- 1930 Elton Mayo Motivation
theories- 1940s-1960s Abraham Maslow, Frederick Herzberg, Douglas McGregor
Question 9.
***What are some key points from the Management science era? Key people?
ANSWER
"Focused on the development of quantitative techniques to solve operations problems." Inventory mgmt.-1913 F.W. Harris Linear programming-1947
George Dantzig Statistical sampling, forecasting, project mgmt., other toolsmid 1900s Various
Question 10.
What are some key points from the Ford, Taylor 1920's YouTube video?
ANSWER
-After using an assembly line, production increased which made cars more accessible and gave workers larger wages. -English classes were held
Question 11.
Why OM? +Last 60yrs history of American business
ANSWER
-the 1950-60 era was the U.S. golden era where primary opportunities were marketing -the 1970-80 U.S. companies experiences a large decline in
productivity growth-international firms began to challenge in many markets -the 1970-80 era saw U.S. firms lagging behind in methods and processes -the
resurgence of American business in the 1980s capitalized on improved operations
Question 12.
6 transformation process dimensions
ANSWER
physicalas in manufacturing op. locationalas in transportation op. exchangeas in retail op. physiologicalas in healthcare psychologicalas in entertainment
informationalas in communication
Question 13.
***What is in the Business Strategy Plan Development?
ANSWER
1. identify mission and vision (what is the primary business of the company? who are our customers? what are our values?)
2. scan environment (what are the opportunities? threats? strengths? weaknesses? what are the trends?)
3. identify core competencies (what are our companies unique strengths?)
