DELL CLIENT FOUNDATIONS STUDY GUIDE
EXPECTED QUESTIONS WITH VERIFIED
ANSWERS
Question 1.
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs.
ANSWER
True
Question 2.
Choose all that apply: When encountered with a no POST situation, what must technicians do prior to
replacing the suspected failed part?
ANSWER
Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
Question 3.
What does the occasional orange discoloration of a processor's package lands indicate?
ANSWER
No impact on performance, quality or reliability
Question 4.
T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement
with Dell Technical Support.
ANSWER
True
, Question 5.
On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps
required to access BIOS/System?
ANSWER
Press the power button, before the Dell logo is displayed press the Volume Down button.
Question 6.
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct
responses and click submit.
ANSWER
i. Encrypted Hard Drive
ii. Hard Disk Drive with password set
Question 7.
Choose all that apply: Under which all service plans can you schedule hardware and software scans,
clean files manually and tune system performance using Support Assist?
ANSWER
Basic
Premium Support
ProSupport Plus
Premium Support Plus
ProSupport
Question 8.
If ePSA passes the hard drive test and still the system does not load the operating system, what
could the issue be?
ANSWER
Corrupt or missing operating system
EXPECTED QUESTIONS WITH VERIFIED
ANSWERS
Question 1.
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs.
ANSWER
True
Question 2.
Choose all that apply: When encountered with a no POST situation, what must technicians do prior to
replacing the suspected failed part?
ANSWER
Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
Question 3.
What does the occasional orange discoloration of a processor's package lands indicate?
ANSWER
No impact on performance, quality or reliability
Question 4.
T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement
with Dell Technical Support.
ANSWER
True
, Question 5.
On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps
required to access BIOS/System?
ANSWER
Press the power button, before the Dell logo is displayed press the Volume Down button.
Question 6.
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct
responses and click submit.
ANSWER
i. Encrypted Hard Drive
ii. Hard Disk Drive with password set
Question 7.
Choose all that apply: Under which all service plans can you schedule hardware and software scans,
clean files manually and tune system performance using Support Assist?
ANSWER
Basic
Premium Support
ProSupport Plus
Premium Support Plus
ProSupport
Question 8.
If ePSA passes the hard drive test and still the system does not load the operating system, what
could the issue be?
ANSWER
Corrupt or missing operating system
