AA/ENVOY CSA TRAINING COMPREHENSIVE
REVIEW 2026 BUNDLED EXAMS SET GRADED
A+
◉ TRUE OR FALSE:
Regional airlines are a type of passenger airline service that provides
services to smaller communities, frequently connecting to larger cities,
and is generally intended to feed a larger airline with larger aircraft.
Answer: True
◉ Name the 3 subsidiaries of the American Airlines Group. Answer:
Envoy Air Inc.
PSA Airlines Inc.
Piedmont Airlines Inc.
◉ Customer Journey:
American Airlines provides multiple ways for a customer to check-in.
Please list 3 ways a customer may check-in. Answer: Web
Mobile Device
Curbside check-in (where available)
Self Service Machine (SSM)
An agent
,◉ AA Products and Services:
What are Main Cabin Extra Seats? ______________________________
Seats are located in front of the Main Cabin and offered on most flights,
subject to availability. Group 5 boarding so you can be among the first to
board and store your bag, an earlier exit off of the plane when you land.
Free drinks on full-Service flights. Answer: more space to work or
stretch out
◉ What are Priority Privileges? Answer: Speed through check-in,
security and boarding.
fastest route through congested areas in most airports.
◉ What is the carry-on baggage allowance? Answer: 1 carry on
1 personal item
◉ What is the first checked bag fee in the Main Cabin for tickets issued
on/after September 21, 2018?*. Answer: $30
◉ *Within and between U.S., Puerto Rico and U.S. Virgin Islands
List two services for Children and Animals and the associated fees.
Answer: Unaccompanied Minor
Service pet
Carry on animal
, Checked pet
◉ Unaccompanied Minor Fee? Answer: $150 + tax each way
◉ Service animal providing assistance to passenger fee? Answer: $0.00
base on itenirary
◉ Carry on pet fee? Answer: $125.00 per kennel
◉ checked pet fee? Answer: $200.00 per kennel
◉ _____________ is the searchable gateway to American Airlines
Policy and Procedures information. Answer: Web Reference
◉ _______________ is an internal website for employees of American.
Answer: Web Reference
◉ Web Reference is separated into different areas. Answer: Airport
Services
Reservations
Premium Customer Service Information
REVIEW 2026 BUNDLED EXAMS SET GRADED
A+
◉ TRUE OR FALSE:
Regional airlines are a type of passenger airline service that provides
services to smaller communities, frequently connecting to larger cities,
and is generally intended to feed a larger airline with larger aircraft.
Answer: True
◉ Name the 3 subsidiaries of the American Airlines Group. Answer:
Envoy Air Inc.
PSA Airlines Inc.
Piedmont Airlines Inc.
◉ Customer Journey:
American Airlines provides multiple ways for a customer to check-in.
Please list 3 ways a customer may check-in. Answer: Web
Mobile Device
Curbside check-in (where available)
Self Service Machine (SSM)
An agent
,◉ AA Products and Services:
What are Main Cabin Extra Seats? ______________________________
Seats are located in front of the Main Cabin and offered on most flights,
subject to availability. Group 5 boarding so you can be among the first to
board and store your bag, an earlier exit off of the plane when you land.
Free drinks on full-Service flights. Answer: more space to work or
stretch out
◉ What are Priority Privileges? Answer: Speed through check-in,
security and boarding.
fastest route through congested areas in most airports.
◉ What is the carry-on baggage allowance? Answer: 1 carry on
1 personal item
◉ What is the first checked bag fee in the Main Cabin for tickets issued
on/after September 21, 2018?*. Answer: $30
◉ *Within and between U.S., Puerto Rico and U.S. Virgin Islands
List two services for Children and Animals and the associated fees.
Answer: Unaccompanied Minor
Service pet
Carry on animal
, Checked pet
◉ Unaccompanied Minor Fee? Answer: $150 + tax each way
◉ Service animal providing assistance to passenger fee? Answer: $0.00
base on itenirary
◉ Carry on pet fee? Answer: $125.00 per kennel
◉ checked pet fee? Answer: $200.00 per kennel
◉ _____________ is the searchable gateway to American Airlines
Policy and Procedures information. Answer: Web Reference
◉ _______________ is an internal website for employees of American.
Answer: Web Reference
◉ Web Reference is separated into different areas. Answer: Airport
Services
Reservations
Premium Customer Service Information
