INTRO TO MANAGEMENT EXAM 1 RUTGERS
HAMILTON UPDATED ACTUAL QUESTIONS WITH
CORRECT ANSWERS
Question 1.
Drivers of Management Evolution
ANSWER
Businesses exist to:
serve the needs of society
use resources to create value
create jobs and do good
Question 2.
Scientific Management Theory
ANSWER
Adam Smith- Job Specialization and division of labor
Fredrick Taylor: 4 Principles to increase efficiency
The Bilbreaths: Three step process to creating more efficient process
Question 3.
4 Principles to increase efficiency
ANSWER
1. Study the work and experiment with different processes
2. Codify the best methods
3. Hire and align worker skills with jobs
4. Provide fair pay and incentives
,Question 4.
The Gilbreath's 3 step approach
ANSWER
1. Analyze the tasks
2. Find better ways to complete the tasks
3. reorganize tasks to become more efficient
Question 5.
Administrative theory
ANSWER
Max Weber: 5 principles of bureaucracy- developing organization structure
Henri Fayol- 14 principles of efficiency
Question 6.
Behavioral Management
ANSWER
Mary Follet- Human side of management- collaboration- knowledge= job
Elton Mayo- Hawthorne Studies
Question 7.
Management Science
ANSWER
Quantitative Management- uses data, models etc.
Operations Management- Specialize techniques for optimization
Total Quality Management- Process Management- measurement- feedback
Management Information Systems- provides easy access to internal and external data
, Question 8.
Hawthorne Studies
ANSWER
controlled studies at factories in Cicero, Illinois to evaluate various factors on worker
productivity(i.e. changes in lighting).
Two unexpected factors occurred:
-the workers working as a team encouraged each other (group dynamics)
-the workers had been engaged by management feedback
Human Relations of Behavior Movement
Question 9.
Organizational Environment Theory
ANSWER
Open Systems View: Katz, thomson resources come in externally- made internally and sent
back out to the open market
Contingency Theory- Lawerance
Stable environment- mechanistic structure
Changing environment - organic structure
Question 10.
Leadership and Innovation
ANSWER
Leadership Vs Management- Emotional Intelligence- Leader persuades
Importance of Innovation- Impact of disruptive technologies- employee engagement
Question 11.
Recommendations
ANSWER
i. Better Management
ii. More engaged workforce
iii. More employee satisfaction
iv. More productivity
HAMILTON UPDATED ACTUAL QUESTIONS WITH
CORRECT ANSWERS
Question 1.
Drivers of Management Evolution
ANSWER
Businesses exist to:
serve the needs of society
use resources to create value
create jobs and do good
Question 2.
Scientific Management Theory
ANSWER
Adam Smith- Job Specialization and division of labor
Fredrick Taylor: 4 Principles to increase efficiency
The Bilbreaths: Three step process to creating more efficient process
Question 3.
4 Principles to increase efficiency
ANSWER
1. Study the work and experiment with different processes
2. Codify the best methods
3. Hire and align worker skills with jobs
4. Provide fair pay and incentives
,Question 4.
The Gilbreath's 3 step approach
ANSWER
1. Analyze the tasks
2. Find better ways to complete the tasks
3. reorganize tasks to become more efficient
Question 5.
Administrative theory
ANSWER
Max Weber: 5 principles of bureaucracy- developing organization structure
Henri Fayol- 14 principles of efficiency
Question 6.
Behavioral Management
ANSWER
Mary Follet- Human side of management- collaboration- knowledge= job
Elton Mayo- Hawthorne Studies
Question 7.
Management Science
ANSWER
Quantitative Management- uses data, models etc.
Operations Management- Specialize techniques for optimization
Total Quality Management- Process Management- measurement- feedback
Management Information Systems- provides easy access to internal and external data
, Question 8.
Hawthorne Studies
ANSWER
controlled studies at factories in Cicero, Illinois to evaluate various factors on worker
productivity(i.e. changes in lighting).
Two unexpected factors occurred:
-the workers working as a team encouraged each other (group dynamics)
-the workers had been engaged by management feedback
Human Relations of Behavior Movement
Question 9.
Organizational Environment Theory
ANSWER
Open Systems View: Katz, thomson resources come in externally- made internally and sent
back out to the open market
Contingency Theory- Lawerance
Stable environment- mechanistic structure
Changing environment - organic structure
Question 10.
Leadership and Innovation
ANSWER
Leadership Vs Management- Emotional Intelligence- Leader persuades
Importance of Innovation- Impact of disruptive technologies- employee engagement
Question 11.
Recommendations
ANSWER
i. Better Management
ii. More engaged workforce
iii. More employee satisfaction
iv. More productivity
