Chapter 8 L.O. questions and answers 100% verified
Communication Process - -Sender → Message → Channel → Receiver → Feedback, with
noise potentially interfering.
Factors Influencing Communication - -Developmental level, culture, roles, emotional
state, environment, language proficiency, and personal values.
Nonverbal Communication - -Facial expressions, eye contact, posture, gestures, touch,
silence, gait, grooming, and physical appearance.
Key Insight on Nonverbal Cues - -Nonverbal cues often reveal true emotions and may
contradict verbal messages.
Professional Responsibilities in Electronic Communication - -Protect patient privacy
(HIPAA compliance), use secure platforms and professional tone, avoid informal language and
social media breaches, follow institutional policies for email, texting, and telehealth.
Interrelation Between Communication and Nursing Process - -Communication is essential
at every step: Assessment, Diagnosis, Planning, Implementation, Evaluation.
Patient Goals in Therapeutic Nurse-Patient Relationship - Orientation Phase - -Build trust,
reduce anxiety, understand roles.
Patient Goals in Therapeutic Nurse-Patient Relationship - Working Phase - -Collaborate,
express concerns, receive support.
, Patient Goals in Therapeutic Nurse-Patient Relationship - Termination Phase - -Reflect,
feel closure, prepare for transition.
Cultural Communication Techniques - -Use interpreters, avoid jargon, respect norms
around eye contact, silence, and touch, ask about preferences and pronouns, be aware of
health literacy and cultural decision-making roles.
Standardized Communication Technique - SBAR - -SBAR: Situation, Background,
Assessment, Recommendation. Enhances clarity, reduces errors, and supports safe hand-offs.
I-SBAR-R - -Adds identification and readback for confirmation.
Ineffective Communication - -Describes how each type of ineffective communication
hinders communication.
Strategies for Disruptive Communication - -Describe strategies that counteract disruptive
professional communication and behaviors.
Therapeutic Relationships - -Establish therapeutic relationships with patients assigned to
your care.
Interventions for Impaired Communication - -Describe effective interventions for patients
with impaired communication.
Assessment in Nursing Process - -Gather verbal/nonverbal data.
Diagnosis in Nursing Process - -Identify communication-related issues.
Communication Process - -Sender → Message → Channel → Receiver → Feedback, with
noise potentially interfering.
Factors Influencing Communication - -Developmental level, culture, roles, emotional
state, environment, language proficiency, and personal values.
Nonverbal Communication - -Facial expressions, eye contact, posture, gestures, touch,
silence, gait, grooming, and physical appearance.
Key Insight on Nonverbal Cues - -Nonverbal cues often reveal true emotions and may
contradict verbal messages.
Professional Responsibilities in Electronic Communication - -Protect patient privacy
(HIPAA compliance), use secure platforms and professional tone, avoid informal language and
social media breaches, follow institutional policies for email, texting, and telehealth.
Interrelation Between Communication and Nursing Process - -Communication is essential
at every step: Assessment, Diagnosis, Planning, Implementation, Evaluation.
Patient Goals in Therapeutic Nurse-Patient Relationship - Orientation Phase - -Build trust,
reduce anxiety, understand roles.
Patient Goals in Therapeutic Nurse-Patient Relationship - Working Phase - -Collaborate,
express concerns, receive support.
, Patient Goals in Therapeutic Nurse-Patient Relationship - Termination Phase - -Reflect,
feel closure, prepare for transition.
Cultural Communication Techniques - -Use interpreters, avoid jargon, respect norms
around eye contact, silence, and touch, ask about preferences and pronouns, be aware of
health literacy and cultural decision-making roles.
Standardized Communication Technique - SBAR - -SBAR: Situation, Background,
Assessment, Recommendation. Enhances clarity, reduces errors, and supports safe hand-offs.
I-SBAR-R - -Adds identification and readback for confirmation.
Ineffective Communication - -Describes how each type of ineffective communication
hinders communication.
Strategies for Disruptive Communication - -Describe strategies that counteract disruptive
professional communication and behaviors.
Therapeutic Relationships - -Establish therapeutic relationships with patients assigned to
your care.
Interventions for Impaired Communication - -Describe effective interventions for patients
with impaired communication.
Assessment in Nursing Process - -Gather verbal/nonverbal data.
Diagnosis in Nursing Process - -Identify communication-related issues.
