Correct
Question Answer:
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The spaces between the nurse's power and the client's vulnerability. The power of the
Question
nurse comesbetween
The spaces 10.
from thethe
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client.
nurse comes 12.
from the do
professional position and the access to private knowledge about the
Verbal and nonverbal
HLT Exam not2match
Chapter 12 Questions and Answers
Analysis
client. of received information
Professional communication
Correct Answer: Incongruent boundaries
Correct Answer: evaluation
Professional boundaries
Question
Question 1. 3.
11.
Question
Occurs
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3.there is
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Correct Answer: Perception
Verbal and nonverbal match and reinforce each other
Correct Answer: transmission
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Question
Correct
Question 2.
Answer:
12. Congruent communication
4.
1.
Question
Distancing,
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2.
4.
disinterest,
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emotions, prejudices, and biases and how these are perceived by
Analysis received information
Question
Criteria
The spaces
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for Successful
between theCommunication
disinterest, nurse's power1)
neglect ________
and the client's vulnerability. The power of the
Correct Answer: Under-involvement
evaluation
Verbal and nonverbal
nurse comes from the do not matchposition and the access to private knowledge about the
professional
Correct Answer: Feedback
Under-involvement
Self-awareness
client.
Correct Answer:
Question 13. Incongruent communication
5.
Question
Correct Answer:
The 3.
15.
5.
2.
ideal space
Professional boundaries
Expression of information, verbal or nonverbal
Question
Criteria
The ideal 11.
forspace
spaces Successful
between Communication
the nurse's power2)and______________ - The correct The
the client's vulnerability. "fit" power
of a reply
of the
Correct
Question Answer:
3. Zone of helpfulness
transmission
Selection,
nurse comes organization, and interpretation
from the professional positionofand
incoming signals
the access into meaningful
to private knowledge messages.
about the
Correct Answer: appropriateness
Zone of helpfulness
Occurs when there is confusion between the needs of the nurse and those of the client
client.
Correct
Question Answer:
6.
14. Perception
Question
Correct Answer:
Excessive 4.
16.
6. Boundary violations
Professional boundaries
Criteria forpersonal disclosure
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Communication secrecy, role reversal, touching, gestures,
1) ________
Question
money,
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for 12. attention,
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Excessive personal disclosure by the nurse, secrecy, involved
__________ - role in aclear
Simple, patient's
reversal, wordspersonal
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timed at
Question
Correct Answer:
and/or
pace sexual
Analysis
a
money, 4.
3. Feedback
misconduct
of received
suitable
special information
to participants
attention, social contact, getting involved in a patient's personal affairs,
Distancing,
and/or
Occurs sexual
when disinterest,
misconduct
there neglect between the needs of the nurse and those of the client
is confusion
Correct
Question Answer:
15. Over-involvement
evaluation
efficiency
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Correct Answer: Over-involvement
Boundary violations
Criteria
Question for Successful
9. Communication 2) ______________ - The correct "fit" of a reply
Question 5. 7.
13.
17.
Verbal
Question
Correct and nonverbal match and reinforce each other
5.information,
7.
4.
Answer: appropriateness
Judging a person
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Criteria for of in advance
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___________ on messages
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Correct rather
space
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person than
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advance
neglect expectations
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knowing him or her based on stereotypes and biases
Correct
Question Answer:
16. prejudices
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Correct Answer: flexibility
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Criteria for Successful
Question 10. Communication 3) __________ - Simple, clear words that are timed at
Question
Question 6.
8.
14.
9.
a pace suitable to participants
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Questionand nonverbal
18. do not match
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8.
5.
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match rights to be1)who
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each are and to express their uniqueness
Correct Answer: efficiency
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Correct
Question Effective
personal
idealAnswer:
space Communication
disclosure
27.all patients'
Incongruent Skills
who1)
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to be _________
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to expresstouching, gestures,
their uniqueness
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nonjudgemental
Correct Answer: Congruent acceptance
money, special attention, social contact, getting involved in a patient's personal affairs,
Correct Answer:
Communication
Question 17. andnonjudgemental
Zone of helpfulness
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Languages __________ - a professional who works with
and/or
Questionsexual 11.misconduct
written
Question documents,
7.
15.
10. moving words and meaning from one document into another.
Criteria for Successful Communication 4) ___________ - Bases messages on the immediate
Correct
Selection,
Question Answer: Over-involvement
organization,
6. and interpretation of incoming signals into meaningful messages.
Criteriaand
Correct
situation
Verbal for Successful
Answer:
rather than
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translator
preconceived
do 2) ______________ - The correct "fit" of a reply
not matchexpectations
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Correct personalPerception
disclosure by the nurse, secrecy, role reversal, touching, gestures,
Question
Correct Answer:7. appropriateness
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flexibility communication
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Question 28.attention, social contact, getting involved in a patient's personal affairs,
Judging
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Question a person
sexual 12. in advance of knowing him or her based on stereotypes and biases
misconduct
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Question 8.
16.
11.
18. with Other Providers
Correct of
Analysis Answer:
received prejudices
Over-involvement
information
Situation—Background—Assessment—Recommendation
Criteria fororganization,
Selection,
Developing Successful Communication 3) __________
and interpretation
Effective Communication Skills of
1) incoming- Simple,
_________ signalsclear
into words that are
meaningful timed at
messages.
a pace suitable
Correct Answer: to participants
listening
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Question
Correct 8.
7.
Answer: Perception
Correct Answer: efficiency
Acknowledging
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Question 19.allinpatients'
a person
9.
13.
29. advancerights to be who
of knowing him they
or herare and on
based to express theirand
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Question 12.
Correctdetermines
QuestionAnswer:
Developing
Expression
_______ 17. nonjudgemental
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of Communication
information,
how verbaloforlife
aspects acceptance
Skills
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are viewedand - Involves focusing solely on
experienced.
Analysis of received information
a person and acknowledging feelings in a nonjudgmental manner
Criteria for
Correct Successful
Answer: Communication 4) ___________ - Bases messages on the immediate
transmission
culture
Question
Correct
8.
Correct Answer:
situation Answer:
evaluation
rather than preconceived
active listeningexpectations
Acknowledging
Question 30.all patients'
10.
14. rights to be who they are and to express their uniqueness
Correct
Question Answer:
13. flexibility
Question
Correctfor
Criteria
Working 20.withnonjudgemental
Answer:
Successful
jointly Communication
other professionalsacceptance
1) ________
Question Answer:
2. Perception
The spaces between the nurse's power and the client's vulnerability. The power of the
Question
nurse comesbetween
The spaces 10.
from thethe
professional position
nurse's power and and the access
the client's to private The
vulnerability. knowledge about
power of the the
Question
client.
nurse comes 12.
from the do
professional position and the access to private knowledge about the
Verbal and nonverbal
HLT Exam not2match
Chapter 12 Questions and Answers
Analysis
client. of received information
Professional communication
Correct Answer: Incongruent boundaries
Correct Answer: evaluation
Professional boundaries
Question
Question 1. 3.
11.
Question
Occurs
Ability when
to 13.
3.there is
recognize
Selection,
Question HLT own
organization,
9.
confusion
Examemotions,
and between the
2interpretation
Chapter of needs
prejudices,
12 of the
and biases
incoming
Questions nurse
and
signals
and and
how
into those
these of perceived
are
meaningful
Answers the client by
messages.
Expression
others when
Occurs of there
information, verbal
is confusion or nonverbal
between the needs of the nurse and those of the client
Boundary violations
Correct Answer: Perception
Verbal and nonverbal match and reinforce each other
Correct Answer: transmission
Self-awareness
Boundary violations
Question
Correct
Question 2.
Answer:
12. Congruent communication
4.
1.
Question
Distancing,
Ability toof 14.
2.
4.
disinterest,
recognize own neglect
emotions, prejudices, and biases and how these are perceived by
Analysis received information
Question
Criteria
The spaces
Distancing,
others 10.
for Successful
between theCommunication
disinterest, nurse's power1)
neglect ________
and the client's vulnerability. The power of the
Correct Answer: Under-involvement
evaluation
Verbal and nonverbal
nurse comes from the do not matchposition and the access to private knowledge about the
professional
Correct Answer: Feedback
Under-involvement
Self-awareness
client.
Correct Answer:
Question 13. Incongruent communication
5.
Question
Correct Answer:
The 3.
15.
5.
2.
ideal space
Professional boundaries
Expression of information, verbal or nonverbal
Question
Criteria
The ideal 11.
forspace
spaces Successful
between Communication
the nurse's power2)and______________ - The correct The
the client's vulnerability. "fit" power
of a reply
of the
Correct
Question Answer:
3. Zone of helpfulness
transmission
Selection,
nurse comes organization, and interpretation
from the professional positionofand
incoming signals
the access into meaningful
to private knowledge messages.
about the
Correct Answer: appropriateness
Zone of helpfulness
Occurs when there is confusion between the needs of the nurse and those of the client
client.
Correct
Question Answer:
6.
14. Perception
Question
Correct Answer:
Excessive 4.
16.
6. Boundary violations
Professional boundaries
Criteria forpersonal disclosure
Successful by the nurse,
Communication secrecy, role reversal, touching, gestures,
1) ________
Question
money,
Criteria special
for 12. attention,
Successful social contact,
Communication 3) getting
Excessive personal disclosure by the nurse, secrecy, involved
__________ - role in aclear
Simple, patient's
reversal, wordspersonal
touching, areaffairs,
thatgestures,
timed at
Question
Correct Answer:
and/or
pace sexual
Analysis
a
money, 4.
3. Feedback
misconduct
of received
suitable
special information
to participants
attention, social contact, getting involved in a patient's personal affairs,
Distancing,
and/or
Occurs sexual
when disinterest,
misconduct
there neglect between the needs of the nurse and those of the client
is confusion
Correct
Question Answer:
15. Over-involvement
evaluation
efficiency
Under-involvement
Correct Answer: Over-involvement
Boundary violations
Criteria
Question for Successful
9. Communication 2) ______________ - The correct "fit" of a reply
Question 5. 7.
13.
17.
Verbal
Question
Correct and nonverbal match and reinforce each other
5.information,
7.
4.
Answer: appropriateness
Judging a person
Expression
Criteria for of in advance
Successful of knowing
verbal
Communication 4)him or her based
or nonverbal
___________ on messages
- Bases stereotypes
onand
thebiases
immediate
situation
The ideal
Judging
Distancing,
Correct rather
space
aAnswer:
person than
disinterest,preconceived
inCongruent
advance
neglect expectations
of communication
knowing him or her based on stereotypes and biases
Correct
Question Answer:
16. prejudices
transmission
Correct Answer: flexibility
Zone of helpfulness
prejudices
Under-involvement
Criteria for Successful
Question 10. Communication 3) __________ - Simple, clear words that are timed at
Question
Question 6.
8.
14.
9.
a pace suitable to participants
Verbal
Questionand nonverbal
18. do not match
6. all patients'
8.
5.
Criteriaand
Verbal for Successful
Acknowledging nonverbal Communication
match rights to be1)who
and reinforce ________
theyother
each are and to express their uniqueness
Correct Answer: efficiency
Developing
Excessive
Acknowledging
The
Correct
Question Effective
personal
idealAnswer:
space Communication
disclosure
27.all patients'
Incongruent Skills
who1)
by communication
rightsthe nurse,
to be _________
secrecy,
they arerole
andreversal,
to expresstouching, gestures,
their uniqueness
Feedback communication
nonjudgemental
Correct Answer: Congruent acceptance
money, special attention, social contact, getting involved in a patient's personal affairs,
Correct Answer:
Communication
Question 17. andnonjudgemental
Zone of helpfulness
Different acceptance
Languages __________ - a professional who works with
and/or
Questionsexual 11.misconduct
written
Question documents,
7.
15.
10. moving words and meaning from one document into another.
Criteria for Successful Communication 4) ___________ - Bases messages on the immediate
Correct
Selection,
Question Answer: Over-involvement
organization,
6. and interpretation of incoming signals into meaningful messages.
Criteriaand
Correct
situation
Verbal for Successful
Answer:
rather than
nonverbal Communication
translator
preconceived
do 2) ______________ - The correct "fit" of a reply
not matchexpectations
ExcessiveAnswer:
Correct personalPerception
disclosure by the nurse, secrecy, role reversal, touching, gestures,
Question
Correct Answer:7. appropriateness
Incongruent
flexibility communication
money, special
Question 28.attention, social contact, getting involved in a patient's personal affairs,
Judging
and/or
Question a person
sexual 12. in advance of knowing him or her based on stereotypes and biases
misconduct
Effective Communication
Question 8.
16.
11.
18. with Other Providers
Correct of
Analysis Answer:
received prejudices
Over-involvement
information
Situation—Background—Assessment—Recommendation
Criteria fororganization,
Selection,
Developing Successful Communication 3) __________
and interpretation
Effective Communication Skills of
1) incoming- Simple,
_________ signalsclear
into words that are
meaningful timed at
messages.
a pace suitable
Correct Answer: to participants
listening
evaluation
SBAR
Question
Correct 8.
7.
Answer: Perception
Correct Answer: efficiency
Acknowledging
Judging
Question 19.allinpatients'
a person
9.
13.
29. advancerights to be who
of knowing him they
or herare and on
based to express theirand
stereotypes uniqueness
biases
Question 12.
Correctdetermines
QuestionAnswer:
Developing
Expression
_______ 17. nonjudgemental
prejudices
Effective
of Communication
information,
how verbaloforlife
aspects acceptance
Skills
nonverbal2) ______ _________
are viewedand - Involves focusing solely on
experienced.
Analysis of received information
a person and acknowledging feelings in a nonjudgmental manner
Criteria for
Correct Successful
Answer: Communication 4) ___________ - Bases messages on the immediate
transmission
culture
Question
Correct
8.
Correct Answer:
situation Answer:
evaluation
rather than preconceived
active listeningexpectations
Acknowledging
Question 30.all patients'
10.
14. rights to be who they are and to express their uniqueness
Correct
Question Answer:
13. flexibility
Question
Correctfor
Criteria
Working 20.withnonjudgemental
Answer:
Successful
jointly Communication
other professionalsacceptance
1) ________
