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Question 30.
Correct Answer: The desired outcome of hospitality services.
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Correct Answer: True.
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the Answer: True
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Correct Answer:
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Question Answer:
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ats, sciences, museums, promotion, sustainability,
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Correct
and Answer:
socioeconomic
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Question 35. Early European
development. explorers brought back the pineapple from the
West Indies
Question and it was a favored fruit that generally was served to royalty.
55.
Hub-and-spoke-system
When the fruit
Question 48. was introduced to the Americans captains would display a
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pineapple on their
Correct Answer: doors orby
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of serving"25.
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money rather than its own financing.
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ats,
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What is the Malcol National Quality Award
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Correct Answer: An award that is the highest level of national recognition for
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quality that 20.
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operation of the business.
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someone's
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service
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basic
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service?
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to leave
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comfort
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Answer:
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What is TQM (Totalof
investment truth
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Correct Answer: those who travel for business purposes such a mettings; all
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of employees work in groups
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expectations.
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is the three aspects
difference of service
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Question 14.
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City Center
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difference between TQM and QC?
People should care.
Correct Answer: Meet the
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on error and leisure
detection, public
whereas TQMbecause
Question 30.
Correct Answer: The desired outcome of hospitality services.
True or False: International tourism is the world's largest export earner and an important
factor in the balance of payments of most nations.
Question 5.HMGT 1500 Exam 1 UNT Questions and Answers
Correct Answer: True.
Intangible
Question
Correct 1.
Answer:
31. Hospitality servis is intangible; It cannot be sampled prior to
purchase.
Correct Answer: the idea Nations
of attracting, accommodating,
True or
What is False:
the The hospitality
UNWTO (United and tourism
Worldindustry
Tourism is the fastestand
Organization) pleasing
growing groups
industry in theor
individuals
world traveling for pleasure or business. It is categorized by geography,
Correct Answer:
ownership,6.
Question This industry
function, organization has a central
and travel motive.and decisive role in promoting
Correct
the Answer: True
development of responsible, sustainable responsible, and universally
Perishability
accessible
Question 30. tourism, with the aim of contributing to economic development,
Correct Answer:
international The limited lifetime
Question 2. understanding, of hospitality
peace, prosperity, andproducts;
universalfor example,
respect last
for and
True or False: International tourism is the world's largest export earner and an important
night's vacant
observance of,hotel
human room cannot
rights be sold today.
and fundamental freedoms.
Inseparability
factor in the balance of payments of most nations.
Question
Correct
Correct 2.
Answer:
32. The
7.
Answer: linkage of hospitality products and services.
True.
What is
arethe pineapple
the tradition?
five reasons that tourism is becoming a trend.
Question 3.
31.
Correct Answer: Early
1. TheEuropean
opening of explorers
borders.brought back the
2. An increase inpineapple
disposable from the
income
Nation
What isRestaurant
the UNWTOAssociation (NRA)World Tourism Organization)
(United Nations
West Indies and3.itReasonably
and vacations. was a favored fruit
priced that generally
airfares. was served
4. An increase in thetonumber
royalty.of
Correct
When
people
Correct Answer:
the fruit
with more
Answer: The
was
This association
introduced
time torepresenting
and money.
organization the
5. Americans
has MOre restaurant
people
a central captains
and with owners
would
the
decisive and
roledisplay
urge to thea
in travel.
promoting
restaurant
pineapple industry.
on
the developmenttheirofdoors or on gateposts
responsible, giving
sustainable public notice
responsible, andto friends and
universally
acquaintances
Question
accessible
Correct 33. that
tourism,
Answer: they had
with the
business a safe
aim
travelers trip home.
of tend
contributing It to
also
to be younger, symbolized
economic that
development,
sped more they travel
money, ship
was home
Question
farther, andand openinfor
4.travel
international understanding,people
smaller to come
peace,
groups. eat andthey
prosperity,
However drink.
and do The
not pineapple
universal respect
stay as long isforasand
Interdependency of tourism and hospitality
internationally
observance
leisure of, recognized
travelers.human rights as and
the fundamental
symbol for hospitality.
freedoms.
Guest Satisfaction
Correct Answer: Tourism and hospitality are interdependent.
Correct
Question Answer:
32. The desired outcome of hospitality services.
3.
45.
Question 34.
What are the52.
Ecotourism five reasons that tourism is becoming a trend.
Question 5.
What segments of tourism depend on each other?
Airport Hotels
Correct
Intangible 1. The opening
Answer: Responsible of borders.
travel 2. An
to natural areasincrease in disposable
that conserves the income
Correct
Correct
and Answer:
Answer:
vacations.
environment travel,
3.Enjoy
and alodging,
high
theoccupancy
Reasonably
sustains foodservice,
priced
well-being and
because
airfares. recreation.
4. local
of the Anof the largeinnumber
increase
people. of
the number of
Correct
travelersAnswer:
people witharriving Hospitality
more and servis
timedeparting
and money. is
from intangible;
major people
5. MOre It
airports.cannot
with the urge to travel. to
be sampled prior
purchase.
Question 46.35.
Franchising 4.
Question 33.
53.
Hub-and-spoke-system
Question 6.
Freeway Hotels and
Interdependency Motels and hospitality
of tourism
Correct Answer:
Correct Answer: concept
A systemthat
by which
allowsairline passengers
a company can expand
to quickly travel from one small
by using other
Perishability
city to another
Correct
people's moneyvia
Answer: a hub
Convenient
Tourism
rather at
and
than aits
major
place tocity.
hospitality
own stayare
that
financing. is reasonable priced.
interdependent.
Correct Answer: The limited lifetime of hospitality products; for example, last
night's
Questionvacant
36. hotel room cannot be sold today.
5.
54.
34.
47.
World
Casinotourism
Hotels
What segments
Cultural Organization
Tourism (WTO) on each other?
of tourism depend
Question 7.
Correct Answer:
Correct Answer: Different
A specialized
travel,
Tourism fromagency
lodging, normal
motivated byof the United
hotels
foodservice, because
and
interest Nations made like
theyevents
in recreation.
cultural up of
generally make146more
festivals,
What is the pineapple tradition?
countries
money that
from
activities liketheaim to play
gaming
theatre, a decisive
then
history, the role in tourism
hotel.
ats, sciences, museums, promotion, sustainability,
architecture, and
Correct
and Answer:
socioeconomic
religion.
Question 35. Early European
development. explorers brought back the pineapple from the
West Indies
Question and it was a favored fruit that generally was served to royalty.
55.
Hub-and-spoke-system
When the fruit
Question 48. was introduced to the Americans captains would display a
6.
15.
Convention Hotels
pineapple on their
Correct Answer: doors orby
A system on gateposts
which airlinegiving public can
passengers notice to friends
travel from one andsmall
For success
United in service,
Nations we need
Educational, to:
Scientific, and Cultural Organizations (UNESCO)
acquaintances
Correct
city Answer:
to another that athey
hub had
Provide
via at a amajor
safe
facilities totrip
meet
city.home. It alsoof
the needs symbolized that they
groups ttennding ship
and
was home
holding
Correct and open
conventions.
Answer: 1. for people
Focus
Encourages on the toguest.
come 2.
international eat and drink.
Understand
peace Therole
the pineapple
and universal of guest
respect is by
service.
internationally
3. Weave a36.
promoting
Question recognized
sevice as the
cultureamong
collaboration into symbolConducts
education
nations. for hospitality.
and training systems.
studies, Anticipating
facilitates knowledge
sharing
guest
Questionneeds
and is very important
develops
56. if we want to impress them and win them as
standards..
World tourism Organization (WTO)
frequent guests. 4. Emphasize high touch instead of high tech. 5. Thrive on
Full-service hotels
Correct Answer:
49. A specialized
change-constantly
Question improve theagency of the United Nations made up of 146
guest experience.
Correct
countries Answer:
that aimOffer a wide
to play range ofrole
a decisive facilities, services,
in tourism and amenities,
promotion, sustainability,
Heritage tourism
, Correct
guest needs
promotingAnswer: a
is participatory
is verythe
collaboration amongifprocess
important
politically we wantthat
correct
nations. way works
to impress
Conducts best
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quality that 20.
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What are the three aspects of service
to leave
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comfort
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Answer:
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of employees work in groups
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What are the
is the three aspects
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Question 14.
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What is the Hotels
difference between TQM and QC?
People should care.
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on error and leisure
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whereas TQMbecause
