• Wrong document? Swap it for free
  • Written by students who passed
  • Immediately available after payment
  • Read online or as PDF
Sell
Where do you study
Your language
Document preview thumbnail
Preview 2 out of 9 pages
Exam (elaborations)

HMGT 1500 Exam 1 UNT Questions and Answers

Document preview thumbnail
Preview 2 out of 9 pages

HMGT 1500 Exam 1 UNT Questions and Answers

Content preview

Correct
to." Answer: Encourages international peace and universal respect by
promoting
Question 32.collaboration among nations. Conducts studies, facilitates knowledge
sharing
Questionand develops standards..
What are the11.
22.
five reasons that tourism is becoming a trend.
HMGT 1500 Exam 1 UNT Questions and Answers
Service
What is Industries
the Malcol 1. Baldrige Nationalof Quality Award
Correct
Question Answer:
49. The opening borders. 2. An increase in disposable income
and vacations.
Correct Answer: HMGT 3.The 1500
Reasonably Exam
hospitality priced 1 UNT
industry Questions
airfares.
is a service
Heritage tourism An award that is the highest level of national recognition for
and Answers
4. An increase
industry; in wethetakenumberpride ofin
Question
people with
caring about
quality that 1. more
8.aothers time and
as well as
U.S. company money.
can 5.
ourselves. MOre
receive. The people
Ensuring
awardthat with the urge
guestsan
promotes to
receive travel.
understanding
Correct
outstanding
of quality,
Correct Answer:
Answer: serviceTourism
is motivated
a goal ofawareness by historic
the the accommodating,
service preservation-
industry. a combination of
What
True are
or theexcellence,
False: major the ideagreater
hospitality
The hospitality of attracting,
and
and tourismindustry
tourism of quality
industry issegments? as critical
the fastest and
growing competitive
pleasing
industrygroups
in theor
the natural,
Question
element,
individuals 33.
and cultural,
the sharing
traveling andpleasure
for architectural
of quality environment.
orinformation
business. It and strategies.by geography,
is categorized
Question
world 1.
Correct
Question
ownership, Answer:
12.
function,Lodging,
industry Restaurants and
and travel motive. foodservice, recreation and special
Interdependency
True or False: The ofhospitality
tourism andand hospitality
tourism industry is the fastest growing industry
events,
Question assembly
Correct Answer: 50. management, theme parks and attractions,
True travel and in the
Question 23.
Back-of-the-house
world operations
tourism.Answer: Tourism and hospitality are interdependent.
Correct
Question
Real
Whatestate
are the 30.
investment
three steps trusts
of service?
Question
Correct Answer:
Correct 2.
Answer: The support areas behind the scenes in a hotel or motel,
True
True or False: International tourism is the world's largest exporttoearner and an important
Question
Correct
including
Correct 2.
Answer:
9.
34.
housekeeping,
Answer:
Inseparability
A
1. method
A warm that
and enables
laundry, small
engineering,
sincere greeting; investors
and use combine
foodservice.
the guests Also
name,their if funds
refers to
and
factor
and in the
protects balance
them of
frompayments
the of
double most nations.
taxation levied against an ordinary
individuals
when possible.who2. operate behindand
Anticipation thecompliance
scenes to make a guest's stay pleasant
3. Fond and
Question
What great2.
Why issegments service such an
of tourism essential
depend on eachelementother? in thewith guests'
hospitality needs.
industry?
corporation
Correct
safe. Answer:
farewell;Answer:
Correct or
give them trust;
The
True.a warm good-by and use their names if and wheninpossible.
designed
linkage of to facilitate
hospitality investment
products and in real estate
services. much the
Inseparability
same
Correct way a mutual
Answer: Thefund
industry
travel, facilitates
lodging, depends investment
on it. Great
foodservice, and in recreation.
securities.
service results in happy
guests.
Correct happy
Question 13. guests
3.
Answer: provideofnot
The linkage only repeated
hospitality products business, but a chain reaction
and services.
Question 24.
31.
via word of3.
Question mouth.
51.
35.
Nation
What isRestaurant
Front-of-the-house
TQMUNWTO
the (TotalAssociation
operations
quality (NRA)World Tourism Organization)
(Unitedmanagement)
Nations
Question
City 3.
Center Hotels
Hub-and-spoke-system
Correct
Question Answer:
Correct Answer: 10. a The association
Comprises
participatory
This organizationall areasrepresenting
process
has with which
a that
central restaurant
works guests
and best owners
come
when
decisive in and
contact,
managers
role theare also
in promoting
Nation
Correct Restaurant
restaurant Answer:
industry. Association
Meet
Aofsystemthe needs(NRA)
by which of traveling
airline business
passengers and
can leisure
travel public
from onebecause
small
including
good
the the lobby, corridors, elevators, guest rooms, restaurant andinbars,
leaders.
Whatdevelopment
is exceptional The process
responsible,
service? empowers all levels
sustainable of employees
responsible, and touniversally
work groups
of
to location.
city to another
meeting
establish
accessible
Correct rooms,guest
tourism,
Answer: via
and
Theawith
hub
service atexpectations
restrooms.
the
association aaim
major
Also city.
refers
andto
of contributing
representing employees
determine thewho
to economic
restaurant best
owners staff
way these
development,
and tothe
meet areas.
or
Question 8.
Correct
Question
exceed Answer:
international
restaurant these4. Service is defined in websters dictionary
expectations. peace, prosperity, and universal respect for and
understanding,
industry. as "the act or means
What
of are theto
serving" major hospitality and tourism industry segments?
Question
observance
Guest 4.
36.
14.of,serve
Satisfaction human is to "provide
rights goods
and fundamental and servicesfreedoms. for" and " be of assistance
to."
Correct Answer: Lodging,(WTO) Restaurants and foodservice, recreation and special
Question
World
Who istourism 25.
4. Organization
a guest?
Correct
events, Answer:
assembly The desired
management, outcome
themeof hospitality
parks services. travel and
and attractions,
Question
What
Guest is the 32.
difference
Satisfaction between TQM and QC?
Correct
tourism.Answer:
Question 11. A specialized
guest is anyone agency who ofreceives
the United Nations made
or benefits from the up of 146 of
output
What are
countries the
thatfive reasons
aim that
todesired
play tourism
a decisive is becoming
role inerror a
tourismtrend. promotion, sustainability,
Question
someone's
Correct 5.
work.
Answer:
Service Industries Quality
The control focuses
outcome of on
hospitality detection,
services. whereas TQM
and socioeconomic
focuses
Correct on9. error 1.
Answer: development.
prevention.
The opening of borders. 2. An increase in disposable income
Question
Intangible
Correct Answer: The hospitality industry is a service industry; in wethetake pride ofin
Question
and vacations.
Why is great 5. 3. Reasonably
service such
priced
an essential
airfares.
element
4. An increase
in the hospitality industry?
number
Correct
caring
people Answer:
about
with more time and money. 5. MOre people with the urge to travel. to
othersHospitality
as well servis
as is
ourselves. intangible;
Ensuring It cannot
that be
guests sampled
receive prior
Question
Intangible 26.
purchase.
outstanding
Correct Answer: serviceThe is a goal of
industry the theon
depends service
it. Great industry.
service results in happy
True of False: Empowerment is a feeling of partnership in which employees feel
guests.
Correct
Question happy
Answer: guests provide
Hospitality not only
servis repeated It
is intangible; business,
cannot be but a chain prior
sampled reactionto
responsible 33. for their jobs and have a stake in the organization's success.
Question
via word of12.
purchase. 6.mouth.
Interdependency of tourism and hospitality
Correct Answer: True.
Perishability
Back-of-the-house operations
Question
Correct Answer: 6.
10. Tourism and hospitality are interdependent.
Correct Answer: The support limited lifetime
areas behind of hospitality
the scenes products;
in a hotelfor example,
or motel, last
Question
What is 27.
exceptional
Perishability service?
night's vacant
including hotel roomlaundry,
housekeeping, cannot be sold today.and foodservice. Also refers to
engineering,
Question
True or false:34.The goal of the hospitality industry is to ensure that guests receive
individuals
Correct Answer: who operate
Service
The limited behind
is defined thein
lifetime scenes
websters
of to
hospitality make a guest's
dictionary
products; as forstay
"the pleasant
act
example,or means and
last
outstanding
What
safe. segments service.
of tourism depend on each other?
Question
of serving"
night's 7.
vacant to serve
hotel is roomto "provide
cannot be goodssold andtoday. services for" and " be of assistance
to."
Correct Answer:
What is the True
travel,
pineapple lodging, foodservice, and recreation.
tradition?
Question
Question 13.7.
Correct Answer: Early European explorers brought back the pineapple from the
Question 7.
28.
11. operations
35.
Front-of-the-house
What is the pineapple tradition?
West Indies and it was a favored fruit that generally was served to royalty.
Ethics
Service
Hub-and-spoke-system
When
Correct Industries
the fruit was
Answer: introduced
Comprises toexplorers
thewith
all areas Americans
which captains
guests would displayfrom
a
Correct Answer: Early European brought backcome
the in contact,
pineapple the
pineapple
including
Correct on
the their
Answer:
West Indies lobby,
and itThe
A doors
was or on
corridors,
hospitality
system
set of gateposts
elevators,
by which
a moral
favored industry
principles giving
guest
is
airline
fruit that public
rooms,
a service notice
values industry;
passengers
and
generally was to
restaurant
canserved
that friends
weto
travel
people and
take
from
use and
bars,
pride
toone
answer
royalty. in
small
acquaintances
meeting
caring
city rooms,
about
another
questions
When tothe that
and
others
about
fruit via
was they had
restrooms.
aintroduced
rightas
hub
well
and a safe
atwrong.
a Also
asmajor trip
ourselves.
to thecity.home.
refers to It
Ensuring
Americans also
employees symbolized
who
that guests
captains that
staff
wouldreceive they
these
display a ship
areas.
was home
outstanding and open
pineapple onservice for people
is a goal
their doors or on to come
ofgateposts eat and
the the service drink.
givingindustry. The pineapple
public notice to friends is and
internationally
Question recognized
14. that asathe symbol for hospitality.
Question 8.
acquaintances36.
29. they had safe trip home. It also symbolized that they ship
was home
Question
Who and
12.
istourism
a guest? open for people to come eat and drink. The pineapple is
World
Tourism Organization (WTO)
internationally recognized as the symbol for hospitality.
Back-of-the-house
Correct operations
Correct Answer:
Answer: AA guest is anyone
specialized who
agency ofreceives or benefits
the United from the
Nations made output
up of 146 of
someone's work.
Correct Answer:
countries that The
aim tosupport areas behind
play a decisive role inthe scenes
tourism in a hotel sustainability,
promotion, or motel,

, Correct
Question Answer:
55. business travelers tend to be younger, sped more money, travel
World tourism Organization (WTO)
farther,
Question and 1.travel in smaller groups. However they do not stay as long as
38.
22.
Convention Hotels
Correct
leisure travelers.A specialized agency of the United Nations made up of 146
Answer:
Multiplier
What
True oris False:
theeffect
Malcol Baldrige National
The hospitality Quality
and tourism Award is the fastest growing industry in the
industry
countries
Correct Answer:that aim to play
Provide a decisive
facilities role in
to meet tourism
the needspromotion, sustainability,
of groups ttennding and
world
and socioeconomic
Correct
holding Answer:
Question 45. A
conventions. development.
Anconcept
award that that isrefers to new level
the highest money ofthat is brought
national into afor
recognition
community
quality that to
a
Correct Answer: True pay
U.S. for hotel
company rooms,
can restaurant
receive. The meals,
award and
promotesother anaspects of
understanding
Ecotourism
Question
leisure.
of quality, To 9.
some extent,
excellence,
56. that income
greater awareness thenof passes
quality into
as the community
critical competitivewhen the
hotel
element,
Correct
Questionor Answer:
restaurant
and ordersof
2. theResponsible
sharing supplies
travel and
quality to services,
information
natural pays
and
areas employees
strategies.
that conserves and
theso on.
Full-service hotels
environment and sustains the well-being of the local people.
Inseparability
Correct Answer:
Question HMGT
39.
23. Offer1500 Exam
a wide range 1 UNT Questions
of facilities, andand
services, Answers
amenities,
Correct
including
Question Answer:
many that The were
linkage of hospitality
mentioned underproducts
the luxury and services.
hotel category.
Pacific
What are Areathe46.
Travel
three Association (PATA)
steps of service?
Franchising
Question
Correct 10.
Answer:
57. An
1.
3. 1. Aassociation
warm and sincerefor the promotion
greeting; use of excellence
the guestsin travelifwithin,
name, and
and
when topossible.
Correct and from,
Answer: the Pacific
2.concept thatregion.
Anticipation and compliance
allows a companywith guests'expand
to quickly needs.by 3. using
Fond other
True
NationorRestaurant
Vacation False: The hospitality
Ownership Associationand (NRA)tourism industry is the fastest growing industry in the
farewell;
people's moneygive them a warm
rather than good-by and use their names if and when possible.
its own financing.
world
Correct Answer:
Question 40. The is the association
politically representing
correct way of restaurant owners and
saying time-share. the
Vacation
Correct
restaurant
ownership
Question Answer:
that
24.
47. aTrue
industry. person purchases the use of a unit similar to a condo for blocks
Convention and Visitors Bureaus
of times, usually in weeks.
What is TQM
Cultural (Total quality management)
Tourism
Question
Correct 11.
Answer:
2.
4. 1.An organization responsible for promoting tourism at the
regional
Correct
Question and
Answer:
58. local
a level.
Tourism 2. A not-for-profit
participatory
motivated process umbrella
that
by interest works organization
best
in cultural when that
like represents
managers
events are also
festivals,
Inseparability
Guest Satisfaction
a city leaders.
good
Correct orAnswer:
activities urban area
The
like theatre, in history,
process
business soliciting
empowers
travelers and
ats, servicing
all to
tend levels
sciences, all
of types
employees
bemuseums,
younger, of
spedtravelers
to work
more
architecture, tointhat
money,
and city
groups
travel
Executive Committee
Correct
or
to area, Answer:
establish
farther,
religion. whether
and guest The
travel for linkage
inbusiness,
service
smaller
desired of hospitality
pleasure
expectations
groups.
outcome or
ofand products
both.
However determine
hospitality and
do the
they services.services.
not best
stay way
as longto meet
as or
exceed
leisure these
Correct travelers.
Answer: expectations.
The general manager, rooms division director, food and
Question 12.
beverage director,
3.
41.
5.
48. marketing and sales director, human resources director,
chief
Questionaccountant
25. or controller, and chief engineer or facility manager.
45.Educational,
Nation
Pleasure
Intangible
United Restaurant
Travel
Nations Association (NRA) and Cultural Organizations (UNESCO)
Scientific,
What is the difference between TQM and QC?
Ecotourism
Correct
Question Answer: The
59. Travel association
Hospitality
Encourages for pleasure,
servis representing
is including
intangible;
international peacerestaurant
leisure,
It
andcannot owners
recreation,
be sampled
universal and the
vacations,
respect by toand
prior
restaurant
visiting
Correct
purchase.
promoting industry.
friends
Answer: and family.
Quality
Responsible
collaboration control
among focuses
travel
nations. on
to naturalerror
Conducts detection,
areas whereasthe
that conserves
studies, facilitates TQM
knowledge
What are the general mangers responsibilities?
focuses
environment
sharing and on errorandprevention.
developssustains the well-being of the local people.
standards..
Correct Answer:
Question 4.
42.
6. They must keep guests satisfied and returning, keep the
employees13.
Question happy, and provide owners with a reasonable return investment.
26.
46.
49.
Guest
What Satisfaction
are
Perishabilityfour basic factors that influence travel?
True of False:
Franchising
Heritage tourismEmpowerment is a feeling of partnership in which employees feel
Correct Answer: 1. The desired
entertainment outcome
limited lifetime ofofhospitality
hospitality
2. purchase services.3.
opportunities
products; forclimate
example, for last
responsible for their jobs and have a stake in the organization's success.
comfort
Correct 4. costhotel
Answer:
night's vacant concept
roomthat
Tourism cannot allows
motivated beby a company
sold
historic to quickly expand
today.preservation- by using other
a combination of
Correct
people's
Question Answer:
the natural, money True.and
rather
5.cultural, than its own financing.
architectural environment.
Question
Intangible 43.
7.
Question
Business 14.
27.
47.
50.
Travelers
What is the pineapple tradition?
Correct Answer: Hospitality servis is intangible; It cannot be sampled prior to
True or false:
Cultural
Real estate The goal of
Tourism
investment the hospitality industry is to ensure that guests receive
trusts
purchase.
Correct Answer: those who travel
Early European for business
explorers purposes
brought such
back the a mettings;
pineapple fromallthe
outstanding service.
kinds
CorrectofAnswer:
West Indies sales,
and conventions;
Tourism
A method
it was a favoredtrade
motivated
that shows
bythat
enables
fruit and
interest
small expositions;
in cultural
investors
generally was and
toservedcombinations
events
combine like
to festivals,
their
royalty.fundsof
these.
Correct
activities
and
When
Question Answer:
protects
the like
fruit True
theatre,
6. them
was from history,
introduced ats,
the double sciences,
to thetaxation
Americans museums,
levied architecture,
against
captains an ordinary
would displayand a
religion.
corporation
pineapple onortheir trust; designed
doors or on to facilitate
gateposts investment
giving public in real to
notice estate in much
friends and the
Perishability
Question
same way a
acquaintances 15.
mutual
44.
28. fund had
that they facilitates
a safe investment
trip home. Itinalsosecurities.
symbolized that they ship
Correct
was home
Question Answer:
and
48. The
open limited
for lifetime
people to comeof hospitality
eat and products;
drink. for example,
The pineapple is last
What
Ethicsis the difference between a leisure traveler and a business traveler
night's vacant
internationally
Question hotel room cannot
recognized
51.Educational, as the be sold for
symbol today.
hospitality.
Correct Answer:
United Nations businessScientific,
travelersand tend to beOrganizations
Cultural younger, sped more money, travel
(UNESCO)
Correct Answer: A set of moral principles and values that people use to answer
farther,
City Centerand travel in smaller groups. However they do not stay as long as
Hotels
questions
Correct
Question about
Answer:
7. right and wrong.
Encourages international peace and universal respect by
leisure travelers.
promoting
Correct Answer:collaboration
Meet theamongneedsnations. Conducts
of traveling businessstudies, facilitates
and leisure publicknowledge
because
What is the pineapple tradition?
sharing
Question and
of location. develops standards..
29.
Question 16. 37.
45.
Correct Answer: Early European explorers brought back the pineapple from the
Tourism
True
West orIndies
Question False:
Ecotourism Tourism
and
49. is the
it was world's largest
a favored industry
fruit that and employer.
generally was served to royalty.
When the fruit was introduced to the Americans captains would display a
Correct
Heritage Answer:
tourism True
Responsible travel to natural areas that conserves the
pineapple on their doors or on gateposts giving public notice to friends and
environment and sustains the well-being of the local people.
acquaintances
Correct Answer: that they had
Tourism a safe trip
motivated home. It
by historic also symbolized
preservation- that they ship
a combination of
Question 38.
wasnatural,
the home and open for
cultural, and people to comeenvironment.
architectural eat and drink. The pineapple is

Document information

Uploaded on
October 17, 2026
Number of pages
9
Written in
2026/2027
Type
Exam (elaborations)
Contains
Questions & answers
$15.99

Wrong document? Swap it for free Within 14 days of purchase and before downloading, you can choose a different document. You can simply spend the amount again.
Written by students who passed
Immediately available after payment
Read online or as PDF

Seller avatar
Reputation scores are based on the amount of documents a seller has sold for a fee and the reviews they have received for those documents. There are three levels: Bronze, Silver and Gold. The better the reputation, the more your can rely on the quality of the sellers work.
SpencerHenderson
3.8
(54)
Sold
293
Followers
117
Items
54414
Last sold
2 days ago



Why students choose Stuvia

Created by fellow students, verified by reviews

Quality you can trust: written by students who passed their tests and reviewed by others who've used these notes.

Didn't get what you expected? Choose another document

No worries! You can instantly pick a different document that better fits what you're looking for.

Pay as you like, start learning right away

No subscription, no commitments. Pay the way you're used to via credit card and download your PDF document instantly.

Student with book image

“Bought, downloaded, and aced it. It really can be that simple.”

Alisha Student

Working on your references?

Create accurate citations in APA, MLA and Harvard with our free citation generator.

Working on your references?

Frequently asked questions