WGU D099 SALES MANAGEMENT OBJECTIVE ASSESSMENT
FINAL EXAM PREPARATION FOR 2025
COMPLETE QUESTIONS AND DETAILED SOLUTIONS LATEST UPDATE THIS
YEAR JUST RELEASED
Question 1: Sam has established the learning objectives for a new training program and
begins the development process. Sam needs to deliver technical training about a new
product to the sales team. Despite a limited budget, he is sure the team can access the
training. What type of information is Sam taking into account when developing the
training?
A. Audience
B. Delivery mode
C. Delivery style
D. Budget
Answer:
Delivery mode
Question 2: Mea just started a new job and is receiving training during normal working
hours, with a normal working situation, and using the actual tools, equipment,
documents, or materials that she will use once she is fully trained. What type of training is
Mea receiving?
A. In-house training
B. Off-the-job training
C. On-the-job training
D. Observational training
Answer:
On-the-job training
Question 3: Evaluation is an important component of the training process. This type of
evaluation helps determine which participants need further training and whether or not
the training program needs further improvement?
A. Summative
B. Formative
C. Questionnaire
D. Interview
Answer:
, Summative
Question 4: Michael plans to use the Kirkpatrick Training Evaluation Model to help
measure training effectiveness. Ultimately, he wants to know to what extent did
participants improve knowledge and skills? Which level would he review?
A. Reaction
B. Learning
C. Behavior
D. Results
Answer:
Learning
Question 5: Another model of evaluating a training program is the return on investment
(ROI) methodology, which is composed of five key elements. Which data reflect the
participants' ability to apply this new knowledge after the training program. Barriers
preventing application are addressed?
A. Level 1: Reaction and planned action
B. Level 2: Learning
C. Level 3: Application and implementation
D. Level 4: Business impact
E. Level 5: Return on investment
Answer:
Level 3: Application and implementation
Question 6: New-employee training is essential and usually begins with a company's
employee orientation. The organizational socialization model is the process of moving the
employee through the adjustment stage to the desired outcome. Which component of this
model overlaps with other HR initiatives?
A. New employee characteristics
B. New employee tactics
C. Organizational efforts
D. Adjustment
E. Outcomes
Answer:
New employee characteristics
,Question 7: The goal of employee orientation is for employees to gain an understanding
of the company's policies and learn how their specific job fits into the larger organization.
Other goals of orientation include all of the following except:
A. Reduce start-up costs
B. Increase anxiety
C. Reduce employee turnover
D. Save time for the supervisor and coworkers
E. Set expectations and attitudes
Answer:
Increase anxiety
Question 8: Tina works for a radio station and receives frequent training on FCC legal
issues and fines. What type of training is Tina receiving?
A. -Product
B. -Industry
C. -Technical or technology
D. -Professional or legal
Answer:
Professional or legal
Question 9: True or false: Most good training programs will use a variety of delivery
methods.
A. True
B. False
Answer:
True
Question 10: You are a salesperson in the solar energy industry, earning a base salary of
$65,000 a year plus 5% for each solar panel sold. You have decided you want to install a
pool for your family by the beginning of spring. In order to afford the pool, you realize you
will need to sell an additional 2,000 solar panels. Under which type of compensation plan
will you be paid?
A. Salary
B. Commission
C. Salary plus commission
D. Neither B or C
, Answer:
Salary plus commission
Question 11: Christian just received incentive pay based on his excellent job performance
and outstanding yearly performance appraisal. In addition to the incentive pay, Christian
received a salary increase. What type of incentive pay did he receive?
A. Sales Performance Incentive
B. Merit Pay
C. Cost of Living Increase
D. Service Recognition Pay
Answer:
Merit Pay
Question 12: A well-designed compensation plan will not only promote sales but also help
retain seasoned salespeople. There a few points to consider when building a
compensation plan. Choose all that apply.
A. Keep quotas, metrics, and other calculations simple to understand.
B. Determine an average company-wide salary as compared to budgetary restraints.
C. Break up the sales quota into key metrics that are simple to calculate, such as sales of a specific
product.
D. Consider including an additional incentive program that recognizes top salespeople.
Answer:
Determine an average company-wide salary as compared to budgetary restraints.
Question 13: An employee draws $1,000 per month and is expected to earn at least $1,000
in commissions per month. If the employee does not earn enough commissions that
month, the debt will roll over to the next month. What type of draw does this represent?
A. Recoverable draw
B. Nonrecoverable draw
C. Draw against commision model
D. Total compensation package
Answer:
Recoverable draw
FINAL EXAM PREPARATION FOR 2025
COMPLETE QUESTIONS AND DETAILED SOLUTIONS LATEST UPDATE THIS
YEAR JUST RELEASED
Question 1: Sam has established the learning objectives for a new training program and
begins the development process. Sam needs to deliver technical training about a new
product to the sales team. Despite a limited budget, he is sure the team can access the
training. What type of information is Sam taking into account when developing the
training?
A. Audience
B. Delivery mode
C. Delivery style
D. Budget
Answer:
Delivery mode
Question 2: Mea just started a new job and is receiving training during normal working
hours, with a normal working situation, and using the actual tools, equipment,
documents, or materials that she will use once she is fully trained. What type of training is
Mea receiving?
A. In-house training
B. Off-the-job training
C. On-the-job training
D. Observational training
Answer:
On-the-job training
Question 3: Evaluation is an important component of the training process. This type of
evaluation helps determine which participants need further training and whether or not
the training program needs further improvement?
A. Summative
B. Formative
C. Questionnaire
D. Interview
Answer:
, Summative
Question 4: Michael plans to use the Kirkpatrick Training Evaluation Model to help
measure training effectiveness. Ultimately, he wants to know to what extent did
participants improve knowledge and skills? Which level would he review?
A. Reaction
B. Learning
C. Behavior
D. Results
Answer:
Learning
Question 5: Another model of evaluating a training program is the return on investment
(ROI) methodology, which is composed of five key elements. Which data reflect the
participants' ability to apply this new knowledge after the training program. Barriers
preventing application are addressed?
A. Level 1: Reaction and planned action
B. Level 2: Learning
C. Level 3: Application and implementation
D. Level 4: Business impact
E. Level 5: Return on investment
Answer:
Level 3: Application and implementation
Question 6: New-employee training is essential and usually begins with a company's
employee orientation. The organizational socialization model is the process of moving the
employee through the adjustment stage to the desired outcome. Which component of this
model overlaps with other HR initiatives?
A. New employee characteristics
B. New employee tactics
C. Organizational efforts
D. Adjustment
E. Outcomes
Answer:
New employee characteristics
,Question 7: The goal of employee orientation is for employees to gain an understanding
of the company's policies and learn how their specific job fits into the larger organization.
Other goals of orientation include all of the following except:
A. Reduce start-up costs
B. Increase anxiety
C. Reduce employee turnover
D. Save time for the supervisor and coworkers
E. Set expectations and attitudes
Answer:
Increase anxiety
Question 8: Tina works for a radio station and receives frequent training on FCC legal
issues and fines. What type of training is Tina receiving?
A. -Product
B. -Industry
C. -Technical or technology
D. -Professional or legal
Answer:
Professional or legal
Question 9: True or false: Most good training programs will use a variety of delivery
methods.
A. True
B. False
Answer:
True
Question 10: You are a salesperson in the solar energy industry, earning a base salary of
$65,000 a year plus 5% for each solar panel sold. You have decided you want to install a
pool for your family by the beginning of spring. In order to afford the pool, you realize you
will need to sell an additional 2,000 solar panels. Under which type of compensation plan
will you be paid?
A. Salary
B. Commission
C. Salary plus commission
D. Neither B or C
, Answer:
Salary plus commission
Question 11: Christian just received incentive pay based on his excellent job performance
and outstanding yearly performance appraisal. In addition to the incentive pay, Christian
received a salary increase. What type of incentive pay did he receive?
A. Sales Performance Incentive
B. Merit Pay
C. Cost of Living Increase
D. Service Recognition Pay
Answer:
Merit Pay
Question 12: A well-designed compensation plan will not only promote sales but also help
retain seasoned salespeople. There a few points to consider when building a
compensation plan. Choose all that apply.
A. Keep quotas, metrics, and other calculations simple to understand.
B. Determine an average company-wide salary as compared to budgetary restraints.
C. Break up the sales quota into key metrics that are simple to calculate, such as sales of a specific
product.
D. Consider including an additional incentive program that recognizes top salespeople.
Answer:
Determine an average company-wide salary as compared to budgetary restraints.
Question 13: An employee draws $1,000 per month and is expected to earn at least $1,000
in commissions per month. If the employee does not earn enough commissions that
month, the debt will roll over to the next month. What type of draw does this represent?
A. Recoverable draw
B. Nonrecoverable draw
C. Draw against commision model
D. Total compensation package
Answer:
Recoverable draw
