ISO 9001 COMPREHENSIVE EXAM STUDY
GUIDE COMPLETE QUESTIONS AND
SOLUTIONS
●● Why is the Planning section described before the Operation section
in the standard?
Answer: In order to have efficient operations, you need to plan them
ahead
●● The seven quality management principles were chosen because they
can be used to enhance company image and improve marketing
operations.
Answer: False
●● A Quality Management System, or QMS, is a systematic approach
for improving the profit of the company.
Answer: False
●● Choose which of the following activities are parts of the Plan phase:
1.Addressing risks and opportunities
2.Conduct the internal audit
3.Setting quality objectives
4.Document the Quality Policy
,5.Implementing improvements
Answer: 1. Addressing risks and opportunities
3. Setting quality objectives
4. Document the Quality Policy
●● The project manager, as one of the basic roles in the QMS
implementation process, has the following characteristics:
1.Provides relevant resources
2.Coordinates the project for implementation of ISO 9001
3.Conducts the internal audit
4.Often is also the Management Representative
Answer: 2.Coordinates the project for implementation of ISO 9001
4.Often is also the Management Representative
●● How do you decide which policies and procedures to document?
1.It is a management decision; whatever top management decides will be
documented
2.Check whether is it required by ISO 9001
3.Check how important the process is to you, and how complex it is
4.It depends on how many locations the company operates
Answer: 2.Check whether is it required by ISO 9001
3.Check how important the process is to you, and how complex it is
,●● What are the most significant benefits of implementing a Quality
Management System based on ISO 9001 in your organization?
1.Improving customer satisfaction
2.Improving the manufacturing capabilities
3.Creating a continual improvement culture
4.Lowering expenses
5.Guaranteed growth of your company
6.Organizing your company
7.Marketing edge
Answer: 1.Improving customer satisfaction
3.Creating a continual improvement culture
4.Lowering expenses
6.Organizing your company
7.Marketing edge
●● The Plan phase includes activities such as understanding the context
of the organization, defining the scope, and defining the quality policy:
Answer: true
●● The following roles are common in the QMS implementation
process:
1.Project team
2.Project accountant
, 3.Top management
4.Project manager
5.Project evaluator
Answer: 1.Project team
3.Top management
4.Project manager
●● Improvement of customer satisfaction is one of the main benefits of
implementing ISO 9001:
Answer: True
●● Which of these documents are mandatory according to ISO 9001?
1.Scope of the QMS
2.Internal audit plan
3.Internal audit program
Answer: 1.Scope of the QMS
3.Internal audit program
●● The QMS consists of which of the following elements?
1.Policies
2.Procedures
3.Laws and regulations
GUIDE COMPLETE QUESTIONS AND
SOLUTIONS
●● Why is the Planning section described before the Operation section
in the standard?
Answer: In order to have efficient operations, you need to plan them
ahead
●● The seven quality management principles were chosen because they
can be used to enhance company image and improve marketing
operations.
Answer: False
●● A Quality Management System, or QMS, is a systematic approach
for improving the profit of the company.
Answer: False
●● Choose which of the following activities are parts of the Plan phase:
1.Addressing risks and opportunities
2.Conduct the internal audit
3.Setting quality objectives
4.Document the Quality Policy
,5.Implementing improvements
Answer: 1. Addressing risks and opportunities
3. Setting quality objectives
4. Document the Quality Policy
●● The project manager, as one of the basic roles in the QMS
implementation process, has the following characteristics:
1.Provides relevant resources
2.Coordinates the project for implementation of ISO 9001
3.Conducts the internal audit
4.Often is also the Management Representative
Answer: 2.Coordinates the project for implementation of ISO 9001
4.Often is also the Management Representative
●● How do you decide which policies and procedures to document?
1.It is a management decision; whatever top management decides will be
documented
2.Check whether is it required by ISO 9001
3.Check how important the process is to you, and how complex it is
4.It depends on how many locations the company operates
Answer: 2.Check whether is it required by ISO 9001
3.Check how important the process is to you, and how complex it is
,●● What are the most significant benefits of implementing a Quality
Management System based on ISO 9001 in your organization?
1.Improving customer satisfaction
2.Improving the manufacturing capabilities
3.Creating a continual improvement culture
4.Lowering expenses
5.Guaranteed growth of your company
6.Organizing your company
7.Marketing edge
Answer: 1.Improving customer satisfaction
3.Creating a continual improvement culture
4.Lowering expenses
6.Organizing your company
7.Marketing edge
●● The Plan phase includes activities such as understanding the context
of the organization, defining the scope, and defining the quality policy:
Answer: true
●● The following roles are common in the QMS implementation
process:
1.Project team
2.Project accountant
, 3.Top management
4.Project manager
5.Project evaluator
Answer: 1.Project team
3.Top management
4.Project manager
●● Improvement of customer satisfaction is one of the main benefits of
implementing ISO 9001:
Answer: True
●● Which of these documents are mandatory according to ISO 9001?
1.Scope of the QMS
2.Internal audit plan
3.Internal audit program
Answer: 1.Scope of the QMS
3.Internal audit program
●● The QMS consists of which of the following elements?
1.Policies
2.Procedures
3.Laws and regulations
