Managing for quality and performance excellence 10th edition test bank by James R. Evans,
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
William M. Lindsay b3 b3 b3
1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
b3production- marketing value chain.
b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Knowledgeb3
2. The transcendent definition of quality was first defined as the goodness of a product.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Comprehension
b3
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
quality.
b3
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Knowledgeb3
4. The user perspective of quality judges a product based on how well the product performs its intended function.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Knowledgeb3
,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
b3services.
a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Comprehension b3
6. Inspection was the primary means of quality control during the first half of the twentieth century.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.02 History of Quality Management b3 b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
7. During the 1940s and 1950s, after World War II, the quality of products was the most important
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
priority of top managers as it was recognized as the key to worldwide success.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.02 History of Quality Management b3 b3 b3 b3
KEYWORDS: Bloom's: Comprehension b3
8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
failures or stock price drops are the result of poor quality.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.02 History of Quality Management b3 b3 b3 b3
KEYWORDS: Bloom's: Comprehension b3
9. The Six Sigma approach for quality improvement requires increased levels of training and education for
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
managers, and not for front-line employees.
b3 b3 b3 b3 b3 b3
a. True
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.02 History of Quality Management b3 b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
10. It is the responsibility of the marketing and sales department to learn about the products and product
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
features that consumers want, and the prices they are willing to pay for those products.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
11. The receiving department in an organization ensures that the delivered items are of the quality
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
specified by the purchase contract.
b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
12. The function of tool engineers in manufacturing industries is to work with product design engineers to
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
develop realistic specifications.
b3 b3 b3
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
13. The inspection step in manufacturing should ideally be used as a means of gathering information that can
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
be used to improve quality of the products rather than simply to remove defective items.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
William M. Lindsay b3 b3 b3
1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
b3production- marketing value chain.
b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Knowledgeb3
2. The transcendent definition of quality was first defined as the goodness of a product.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Comprehension
b3
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
quality.
b3
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Knowledgeb3
4. The user perspective of quality judges a product based on how well the product performs its intended function.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Knowledgeb3
,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
b3services.
a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.01 Defining Quality b3 b3
KEYWORDS: Bloom's: Comprehension b3
6. Inspection was the primary means of quality control during the first half of the twentieth century.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.02 History of Quality Management b3 b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
7. During the 1940s and 1950s, after World War II, the quality of products was the most important
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
priority of top managers as it was recognized as the key to worldwide success.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.02 History of Quality Management b3 b3 b3 b3
KEYWORDS: Bloom's: Comprehension b3
8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
failures or stock price drops are the result of poor quality.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.02 History of Quality Management b3 b3 b3 b3
KEYWORDS: Bloom's: Comprehension b3
9. The Six Sigma approach for quality improvement requires increased levels of training and education for
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
managers, and not for front-line employees.
b3 b3 b3 b3 b3 b3
a. True
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.02 History of Quality Management b3 b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
10. It is the responsibility of the marketing and sales department to learn about the products and product
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
features that consumers want, and the prices they are willing to pay for those products.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
11. The receiving department in an organization ensures that the delivered items are of the quality
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
specified by the purchase contract.
b3 b3 b3 b3 b3
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
12. The function of tool engineers in manufacturing industries is to work with product design engineers to
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
develop realistic specifications.
b3 b3 b3
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy b3
ACCREDITING STANDARDS: BUSPROG: Analytic
b3 b3 b3
DISC: Creation of Value b3 b3 b3
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing b3 b3 b3
KEYWORDS: Bloom's: Knowledge b3
13. The inspection step in manufacturing should ideally be used as a means of gathering information that can
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
be used to improve quality of the products rather than simply to remove defective items.
b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3 b3
