Solution and Answer Guide for
Medical Assisting Administrative & Clinical Competencies
9th Edition by Michelle Blesi
Table of Contents
1. The Medical Assistant, Health Care Team, and Medical Environment
2. Professionalism
3. Legal and Ethical Issues
4. Applying Communication Skills
5. Introduction to Medical Terminology
6. Anatomic Descriptors and Fundamental Body Structure
7. The Nervous System
8. The Senses
9. The Integumentary System
10. The Skeletal System
11. The Muscular System
12. The Respiratory System
13. The Circulatory System
14. The Lymphatic/Immune System
15. The Digestive System
16. The Urinary System
17. The Endocrine System
18. The Reproductive System
19. Telephone Communications
20. Written Communications
21. The Office Environment, Computers, and Equipment
22. Scheduling Appointments and Receiving Patients
23. The Medical Record, Documentation, and Filing
24. Health Insurance
25. Procedural and Diagnostic Coding
26. Patient Accounts
27. Preparing Insurance Claims and Posting Insurance Payments (sometimes included depending
on printing)
28. Patient Billing, Posting Patient Payments, and Collecting Fees
29. Banking Procedures
30. Accounts Payable and Accounting Procedures
31. Infection Control and Medical Asepsis
32. The Medical History and Patient Screening
33. Body Measurements and Vital Signs
34. Preparing for Examinations
35. The Physical Exam
36. Specialty Examinations and Procedures
37. OB/GYN Examinations (if included in this edition)
38. Pediatric Examinations
39. Geriatrics
,40. Mental Health
41. The Physician’s Office Laboratory
42. Specimen Collection and Processing
43. Blood Specimen Collection
44. Diagnostic Testing
45. Cardiology Procedures
46. Radiology Procedures
47. Preparing for Surgery
48. Assisting with Minor Surgery
49. Pharmacology Fundamentals
50. Measurement Systems, Basic Mathematics, and Dosage Calculations
51. Administering Oral and Noninjectable Medications
52. Administering Injections and Immunizations
53. Emergencies in the Medical Office and the Community
54. First Aid for Accidents and Injuries
55. Rehabilitation
56. Nutrition, Exercise, and Healthy Living
57. Practicum and the Job Search
58. Managing the Office
,Chapter 01: The Medical Assistant, Health Care Team, and Medical Environment
Table of Contents
Content Type ..................................................................................................................... 1
Check Your Understanding (from End of Chapter questions) .................................................................... 1
Content Type
Check Your Understanding (from End of Chapter questions)
1. To be successful as an MA, you must learn a specific:
a. knowledge base.
b. set of skills.
c. set of behaviors.
d. all of these
ANS: d
Analysis:
a. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
b. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
c. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
d. Correct. As an MA, you must learn all of these – a knowledge base, a set of skills, and a
set of behaviors - to be successful.
2. All of the following are clinical skills EXCEPT:
a. Filing patient records
b. Phlebotomy
c. Administering medications
d. Wrapping instruments
ANS: a
Analysis:
a. Correct. The filing of patient records is an administrative skill.
b. Incorrect. Phlebotomy is a clinical skill. The filing of patient records is an administrative
skill.
c. Incorrect. Administering medications is a clinical skill. The filing of patient records is an
administrative skill.
, d. Incorrect. Wrapping instruments is a clinical skill. The filing of patient records is an
administrative skill.
3. A system where patients pay an added fee in exchange for more personalized care and better
access to their providers for medical services is referred to as which type of service?
a. PCMH
b. ACO
c. boutique
d. managed care
ANS: c
Analysis:
a. Incorrect. PCMH is a patient-centered medical home. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
b. Incorrect, ACO is an accountable care organization. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
c. Correct. A boutique system is where patients pay an added fee in exchange for more
personalized care and better access to their providers for medical services.
d. Incorrect. Managed care refers to care plans where the providers follow rules to keep
care costs down.
4. Employment opportunities for medical assistants are expected to do which of the following
through 2028?
a. grow
b. decline
c. stay consistent
d. be eliminated
ANS: a
Analysis:
a. Correct. Employment opportunities for medical assistants are expected to grow through
2028.
b. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
c. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
d. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
5. Which of the following organizations provides the RMA credential?
a. AAMA
b. AMT
c. AAPC
d. NHA
ANS: b
Analysis:
a. Incorrect. The AAMA provides the CMA (AAMA) credential.
Medical Assisting Administrative & Clinical Competencies
9th Edition by Michelle Blesi
Table of Contents
1. The Medical Assistant, Health Care Team, and Medical Environment
2. Professionalism
3. Legal and Ethical Issues
4. Applying Communication Skills
5. Introduction to Medical Terminology
6. Anatomic Descriptors and Fundamental Body Structure
7. The Nervous System
8. The Senses
9. The Integumentary System
10. The Skeletal System
11. The Muscular System
12. The Respiratory System
13. The Circulatory System
14. The Lymphatic/Immune System
15. The Digestive System
16. The Urinary System
17. The Endocrine System
18. The Reproductive System
19. Telephone Communications
20. Written Communications
21. The Office Environment, Computers, and Equipment
22. Scheduling Appointments and Receiving Patients
23. The Medical Record, Documentation, and Filing
24. Health Insurance
25. Procedural and Diagnostic Coding
26. Patient Accounts
27. Preparing Insurance Claims and Posting Insurance Payments (sometimes included depending
on printing)
28. Patient Billing, Posting Patient Payments, and Collecting Fees
29. Banking Procedures
30. Accounts Payable and Accounting Procedures
31. Infection Control and Medical Asepsis
32. The Medical History and Patient Screening
33. Body Measurements and Vital Signs
34. Preparing for Examinations
35. The Physical Exam
36. Specialty Examinations and Procedures
37. OB/GYN Examinations (if included in this edition)
38. Pediatric Examinations
39. Geriatrics
,40. Mental Health
41. The Physician’s Office Laboratory
42. Specimen Collection and Processing
43. Blood Specimen Collection
44. Diagnostic Testing
45. Cardiology Procedures
46. Radiology Procedures
47. Preparing for Surgery
48. Assisting with Minor Surgery
49. Pharmacology Fundamentals
50. Measurement Systems, Basic Mathematics, and Dosage Calculations
51. Administering Oral and Noninjectable Medications
52. Administering Injections and Immunizations
53. Emergencies in the Medical Office and the Community
54. First Aid for Accidents and Injuries
55. Rehabilitation
56. Nutrition, Exercise, and Healthy Living
57. Practicum and the Job Search
58. Managing the Office
,Chapter 01: The Medical Assistant, Health Care Team, and Medical Environment
Table of Contents
Content Type ..................................................................................................................... 1
Check Your Understanding (from End of Chapter questions) .................................................................... 1
Content Type
Check Your Understanding (from End of Chapter questions)
1. To be successful as an MA, you must learn a specific:
a. knowledge base.
b. set of skills.
c. set of behaviors.
d. all of these
ANS: d
Analysis:
a. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
b. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
c. Incorrect. As an MA, you must learn a knowledge base, a set of skills, and a set of
behaviors to be successful.
d. Correct. As an MA, you must learn all of these – a knowledge base, a set of skills, and a
set of behaviors - to be successful.
2. All of the following are clinical skills EXCEPT:
a. Filing patient records
b. Phlebotomy
c. Administering medications
d. Wrapping instruments
ANS: a
Analysis:
a. Correct. The filing of patient records is an administrative skill.
b. Incorrect. Phlebotomy is a clinical skill. The filing of patient records is an administrative
skill.
c. Incorrect. Administering medications is a clinical skill. The filing of patient records is an
administrative skill.
, d. Incorrect. Wrapping instruments is a clinical skill. The filing of patient records is an
administrative skill.
3. A system where patients pay an added fee in exchange for more personalized care and better
access to their providers for medical services is referred to as which type of service?
a. PCMH
b. ACO
c. boutique
d. managed care
ANS: c
Analysis:
a. Incorrect. PCMH is a patient-centered medical home. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
b. Incorrect, ACO is an accountable care organization. This is a model of care where
doctors, hospitals, and healthcare providers work to provide high-quality care to their
Medicare patients.
c. Correct. A boutique system is where patients pay an added fee in exchange for more
personalized care and better access to their providers for medical services.
d. Incorrect. Managed care refers to care plans where the providers follow rules to keep
care costs down.
4. Employment opportunities for medical assistants are expected to do which of the following
through 2028?
a. grow
b. decline
c. stay consistent
d. be eliminated
ANS: a
Analysis:
a. Correct. Employment opportunities for medical assistants are expected to grow through
2028.
b. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
c. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
d. Incorrect. Employment opportunities for medical assistants are expected to grow through
2028.
5. Which of the following organizations provides the RMA credential?
a. AAMA
b. AMT
c. AAPC
d. NHA
ANS: b
Analysis:
a. Incorrect. The AAMA provides the CMA (AAMA) credential.
