CSA Practice Exam #2 Questions Fully Solved Graded A+

What filter condition allows you to report on incidents created from the 'Create Incident' record producer where the value for the 'Urgency' question is '2-Medium'? - correct answers Apply a filter condition: 'Questions. Create Incident. Urgency' is 2-Medium What role is required for a user to create or update access control rules? - correct answers security_admin What actions can self-service users access when logging into ServiceNow? - correct answers - Viewing knowledge articles - Taking surveys - Viewing a homepage - Accessing the service catalog What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta? - correct answers OpenID Connect (OIDC); is an identity layer built on top of the OAuth protocol, which provides a modern and intuitive Single Sign-on (SSO) experience Which module displays a list of tasks assigned to a user's group but not yet assigned to an individual user? - correct answers My Groups Work What Flow Designer benefit corresponds to extending flow content by subscribing to IntegrationHub or installing spokes? - correct answers Scalable What protects applications by identifying and restricting access to available files and data? - correct answers Scope Which of the following are the UI actions in a form? - correct answers - Form buttons - Form Links (Related Links in a form) - Form context menu items (Right-click the header) What does a column in a list represent in a ServiceNow instance? - correct answers A field What is Configuration Management Database (CMDB)? - correct answers A database used to store configuration records throughout their lifecycle (Rome) Which of the following are the features of the delegated development and deployment? - correct answers - Application Collaboration (enables collaborator permission management for platform application development) - Allow delegated developers to delete applications (enables delegated developers within a scoped app to delete an app created with ServiceNow studio) - Assign source control permissions (specifies full access or individual source control features using delegated developer permissions) What changes are automatically reflected in dynamic application services? - correct answers Any change to CI relationships in the CMDB CI Relationship table What are the three main screen elements of the Now Platform User Interface? - correct answers - Banner Frame - Content Frame - Application Navigator What is a good way to privately suggest an article revision to the knowledge manager from the Service Portal? - correct answers Flagging an article By default, a report is only shared with: - correct answers The report creator only Which of the following action is recommended when you want to perform system maintenance? - correct answers Terminate logged in users' sessions Which of the following are the steps to Easy Import? - correct answers - Download Excel Template - Complete Excel Template - Upload Import Data - Preview Import data - Finalize Import Which of the following are database view limitations? - correct answers - Database views cannot be created on tables that participate in table rotation - In a clone request, database view tables cannot be added as a data preserver - It is not possible to edit data within a database view From the end user's perspective, how are the products and services in the service catalog organized? - correct answers Categories and subcategories Which ServiceNow product provides the ability to integrate with 3rd party application without scripting? - correct answers Integration Hub What are the 2 available knowledge article types? - correct answers HTML, Wiki (Rome) How can you modify data pill values in Flow Designer without writing scripts? - correct answers Use transform functions Where do you navigate in the Now Platform to see a list of Catalog Items? - correct answers Service Catalog Catalog Definitions Maintain Items (Rome) What can you use to aggregate field values when creating and sharing visualized reports on metrics in the Report Designer? - correct answers Standard Deviation calculations You can select Standard Deviation to see variation from average values for a duration or numeric field What can be set up to auto-assign all new Hardware category Incidents to a certain groups? - correct answers - Assignment rules - Data lookup rules - Business Rules - Predictive Intelligence Which of the following branding features can be configured? - correct answers - System data/time formatting