Connecticut Homemaker-Companion
Agency Licensing Exam Practice Questions
And Correct Answers (Verified Answers)
Plus Rationales | Instant Download Pdf
Practice Question Bank & Answer Rationale
THIS PACK CONTAINS
150 exam-style multiple-choice questions. Each question includes the correct answer and a complete
rationale for focused revision.
COVERAGE
This exam assesses knowledge required to operate a licensed homemaker-companion agency in
Connecticut, covering statutes and regulations, scope of services, client rights, staffing, documentation,
safety, and quality assurance. It emphasizes application of Connecticut General Statutes and Department of
Consumer Protection requirements to realistic agency scenarios. Questions reflect current standards for
non-medical home care and companion services.
STUDY GUIDE
Recommended duration: 2 hours. Passing target: 75%.
HIGHP - Page 1 of 51
,1. Under Connecticut law, which entity is primarily responsible for licensing and
regulating homemaker-companion agencies?
[ ] A. Department of Public Health
[ ] B. Department of Consumer Protection
[ ] C. Department of Social Services
[ ] D. Department of Labor
CORRECT: B. Department of Consumer Protection
The Connecticut Department of Consumer Protection (DCP) is the licensing authority for
homemaker-companion agencies under CGS §20-670 et seq. DPH regulates health care facilities and some
health professions but not this category. DSS oversees Medicaid programs, and DOL governs wage and hour
matters, neither of which licenses these agencies.
2. A homemaker-companion agency's client requests assistance with insulin injection.
According to Connecticut scope-of-service rules, the agency should:
[ ] A. Allow a trained companion to administer the injection if the client consents
[ ] B. Refuse the task because it constitutes skilled nursing beyond the agency's licensed scope
[ ] C. Have the homemaker perform the injection under a nurse's telephone direction
[ ] D. Permit the injection if the client's physician provides written instructions
CORRECT: B. Refuse the task because it constitutes skilled nursing beyond the agency's licensed
scope
Homemaker-companion agencies provide non-medical support; administering insulin is a skilled nursing task
requiring a licensed nurse under Connecticut law. Consent, telephone direction, or physician instructions do
not expand the agency's licensed scope. The agency must decline and refer to a licensed home health
agency or nurse.
3. Which of the following best describes the required content of a homemaker-companion
agency's client service plan?
[ ] A. A list of medical diagnoses and prescribed medications
[ ] B. A detailed schedule of skilled nursing visits
[ ] C. A written plan identifying homemaker-companion tasks, frequency, and client preferences
[ ] D. A financial agreement and payment schedule only
CORRECT: C. A written plan identifying homemaker-companion tasks, frequency, and client
preferences
Connecticut regulations require a written service plan that specifies the non-medical tasks to be performed,
their frequency, and client preferences. Medical diagnoses, medication lists, and skilled nursing schedules
belong to clinical records, not the homemaker-companion service plan. A financial agreement is separate
from the service plan.
HIGHP - Page 2 of 51
,4. An agency learns that a homemaker has been verbally abusive to a client. Under
Connecticut reporting requirements, the agency must:
[ ] A. Document the incident internally and counsel the employee
[ ] B. Report the abuse to the Department of Consumer Protection and appropriate authorities
[ ] C. Terminate the employee and take no further action
[ ] D. Notify the client's family only
CORRECT: B. Report the abuse to the Department of Consumer Protection and appropriate
authorities
Connecticut mandates reporting of suspected abuse, neglect, or exploitation of elderly or vulnerable persons
to designated authorities, including DCP and protective services. Internal documentation and counseling
alone are insufficient. Termination does not satisfy the legal reporting duty, and notifying only family fails to
meet regulatory obligations.
5. Which of the following is a permissible task for a homemaker-companion under
Connecticut law?
[ ] A. Changing a sterile wound dressing
[ ] B. Assisting with light housekeeping and meal preparation
[ ] C. Administering oral medications
[ ] D. Performing range-of-motion exercises prescribed by a physical therapist
CORRECT: B. Assisting with light housekeeping and meal preparation
Homemaker-companion services include non-medical tasks such as light housekeeping, meal preparation,
and companionship. Wound care, medication administration, and prescribed therapeutic exercises are skilled
tasks reserved for licensed professionals. The agency must ensure companions do not exceed their scope.
6. A homemaker-companion agency is required to maintain a surety bond. What is the
primary purpose of this bond?
[ ] A. To insure the agency against property damage
[ ] B. To protect clients from theft or misappropriation by agency employees
[ ] C. To cover employee health insurance costs
[ ] D. To guarantee payment to vendors
CORRECT: B. To protect clients from theft or misappropriation by agency employees
Connecticut requires a surety bond to protect clients in the event of theft, embezzlement, or misappropriation
by agency personnel. It is not property insurance, health insurance, or a vendor payment guarantee. The
bond provides a financial remedy for client losses caused by employee dishonesty.
HIGHP - Page 3 of 51
, 7. Which statement accurately reflects Connecticut requirements for
homemaker-companion agency staff training?
[ ] A. No training is required for companions.
[ ] B. Companions must complete a state-approved training program before providing services.
[ ] C. Training is optional and left to agency discretion.
[ ] D. Only supervisors need training; companions may learn on the job.
CORRECT: B. Companions must complete a state-approved training program before providing
services.
Connecticut regulations require homemaker-companion personnel to complete a state-approved training
program covering topics such as client rights, safety, and task performance. Training is not optional, and
on-the-job learning alone does not satisfy the requirement. Supervisors also require additional training, but
companions must be trained as well.
8. An agency's client complains that a companion discussed her medical condition with
neighbors. Which client right has been violated?
[ ] A. Right to privacy and confidentiality
[ ] B. Right to participate in service planning
[ ] C. Right to be free from financial exploitation
[ ] D. Right to receive services without discrimination
CORRECT: A. Right to privacy and confidentiality
Discussing a client's medical condition with unauthorized individuals violates the client's right to privacy and
confidentiality. This right is protected under Connecticut regulations and agency policy. Service planning
participation, freedom from exploitation, and nondiscrimination are separate rights not implicated by this
disclosure.
9. When a homemaker-companion agency receives a grievance from a client, what is the
required first step?
[ ] A. Immediately terminate the employee involved
[ ] B. Document the grievance and initiate the agency's grievance resolution process
[ ] C. Refer the grievance directly to the Department of Consumer Protection
[ ] D. Ask the client to submit the complaint in writing within 30 days
CORRECT: B. Document the grievance and initiate the agency's grievance resolution process
Agencies must have a grievance procedure that begins with documenting the complaint and initiating an
internal resolution process. Immediate termination or direct referral to DCP bypasses required internal steps.
Imposing a 30-day written requirement may conflict with regulations that prohibit unreasonable barriers to
filing grievances.
HIGHP - Page 4 of 51
Agency Licensing Exam Practice Questions
And Correct Answers (Verified Answers)
Plus Rationales | Instant Download Pdf
Practice Question Bank & Answer Rationale
THIS PACK CONTAINS
150 exam-style multiple-choice questions. Each question includes the correct answer and a complete
rationale for focused revision.
COVERAGE
This exam assesses knowledge required to operate a licensed homemaker-companion agency in
Connecticut, covering statutes and regulations, scope of services, client rights, staffing, documentation,
safety, and quality assurance. It emphasizes application of Connecticut General Statutes and Department of
Consumer Protection requirements to realistic agency scenarios. Questions reflect current standards for
non-medical home care and companion services.
STUDY GUIDE
Recommended duration: 2 hours. Passing target: 75%.
HIGHP - Page 1 of 51
,1. Under Connecticut law, which entity is primarily responsible for licensing and
regulating homemaker-companion agencies?
[ ] A. Department of Public Health
[ ] B. Department of Consumer Protection
[ ] C. Department of Social Services
[ ] D. Department of Labor
CORRECT: B. Department of Consumer Protection
The Connecticut Department of Consumer Protection (DCP) is the licensing authority for
homemaker-companion agencies under CGS §20-670 et seq. DPH regulates health care facilities and some
health professions but not this category. DSS oversees Medicaid programs, and DOL governs wage and hour
matters, neither of which licenses these agencies.
2. A homemaker-companion agency's client requests assistance with insulin injection.
According to Connecticut scope-of-service rules, the agency should:
[ ] A. Allow a trained companion to administer the injection if the client consents
[ ] B. Refuse the task because it constitutes skilled nursing beyond the agency's licensed scope
[ ] C. Have the homemaker perform the injection under a nurse's telephone direction
[ ] D. Permit the injection if the client's physician provides written instructions
CORRECT: B. Refuse the task because it constitutes skilled nursing beyond the agency's licensed
scope
Homemaker-companion agencies provide non-medical support; administering insulin is a skilled nursing task
requiring a licensed nurse under Connecticut law. Consent, telephone direction, or physician instructions do
not expand the agency's licensed scope. The agency must decline and refer to a licensed home health
agency or nurse.
3. Which of the following best describes the required content of a homemaker-companion
agency's client service plan?
[ ] A. A list of medical diagnoses and prescribed medications
[ ] B. A detailed schedule of skilled nursing visits
[ ] C. A written plan identifying homemaker-companion tasks, frequency, and client preferences
[ ] D. A financial agreement and payment schedule only
CORRECT: C. A written plan identifying homemaker-companion tasks, frequency, and client
preferences
Connecticut regulations require a written service plan that specifies the non-medical tasks to be performed,
their frequency, and client preferences. Medical diagnoses, medication lists, and skilled nursing schedules
belong to clinical records, not the homemaker-companion service plan. A financial agreement is separate
from the service plan.
HIGHP - Page 2 of 51
,4. An agency learns that a homemaker has been verbally abusive to a client. Under
Connecticut reporting requirements, the agency must:
[ ] A. Document the incident internally and counsel the employee
[ ] B. Report the abuse to the Department of Consumer Protection and appropriate authorities
[ ] C. Terminate the employee and take no further action
[ ] D. Notify the client's family only
CORRECT: B. Report the abuse to the Department of Consumer Protection and appropriate
authorities
Connecticut mandates reporting of suspected abuse, neglect, or exploitation of elderly or vulnerable persons
to designated authorities, including DCP and protective services. Internal documentation and counseling
alone are insufficient. Termination does not satisfy the legal reporting duty, and notifying only family fails to
meet regulatory obligations.
5. Which of the following is a permissible task for a homemaker-companion under
Connecticut law?
[ ] A. Changing a sterile wound dressing
[ ] B. Assisting with light housekeeping and meal preparation
[ ] C. Administering oral medications
[ ] D. Performing range-of-motion exercises prescribed by a physical therapist
CORRECT: B. Assisting with light housekeeping and meal preparation
Homemaker-companion services include non-medical tasks such as light housekeeping, meal preparation,
and companionship. Wound care, medication administration, and prescribed therapeutic exercises are skilled
tasks reserved for licensed professionals. The agency must ensure companions do not exceed their scope.
6. A homemaker-companion agency is required to maintain a surety bond. What is the
primary purpose of this bond?
[ ] A. To insure the agency against property damage
[ ] B. To protect clients from theft or misappropriation by agency employees
[ ] C. To cover employee health insurance costs
[ ] D. To guarantee payment to vendors
CORRECT: B. To protect clients from theft or misappropriation by agency employees
Connecticut requires a surety bond to protect clients in the event of theft, embezzlement, or misappropriation
by agency personnel. It is not property insurance, health insurance, or a vendor payment guarantee. The
bond provides a financial remedy for client losses caused by employee dishonesty.
HIGHP - Page 3 of 51
, 7. Which statement accurately reflects Connecticut requirements for
homemaker-companion agency staff training?
[ ] A. No training is required for companions.
[ ] B. Companions must complete a state-approved training program before providing services.
[ ] C. Training is optional and left to agency discretion.
[ ] D. Only supervisors need training; companions may learn on the job.
CORRECT: B. Companions must complete a state-approved training program before providing
services.
Connecticut regulations require homemaker-companion personnel to complete a state-approved training
program covering topics such as client rights, safety, and task performance. Training is not optional, and
on-the-job learning alone does not satisfy the requirement. Supervisors also require additional training, but
companions must be trained as well.
8. An agency's client complains that a companion discussed her medical condition with
neighbors. Which client right has been violated?
[ ] A. Right to privacy and confidentiality
[ ] B. Right to participate in service planning
[ ] C. Right to be free from financial exploitation
[ ] D. Right to receive services without discrimination
CORRECT: A. Right to privacy and confidentiality
Discussing a client's medical condition with unauthorized individuals violates the client's right to privacy and
confidentiality. This right is protected under Connecticut regulations and agency policy. Service planning
participation, freedom from exploitation, and nondiscrimination are separate rights not implicated by this
disclosure.
9. When a homemaker-companion agency receives a grievance from a client, what is the
required first step?
[ ] A. Immediately terminate the employee involved
[ ] B. Document the grievance and initiate the agency's grievance resolution process
[ ] C. Refer the grievance directly to the Department of Consumer Protection
[ ] D. Ask the client to submit the complaint in writing within 30 days
CORRECT: B. Document the grievance and initiate the agency's grievance resolution process
Agencies must have a grievance procedure that begins with documenting the complaint and initiating an
internal resolution process. Immediate termination or direct referral to DCP bypasses required internal steps.
Imposing a 30-day written requirement may conflict with regulations that prohibit unreasonable barriers to
filing grievances.
HIGHP - Page 4 of 51
