Gainsight Level 3 Admin Certification-Surveys – UPDATED
Questions with 100% Verified Answers
Gainsight Level 3 Admin Certification-Surveys
Study Questions and Answers
Q1 Which survey category cannot be changed after the survey is started? Non-Anonymous, Semi-Anonymous,
or Anonymous?
A Anonymous
Q2 Which survey categories are not supported by the CSAT or NPS Survey model?
A Anonymous and Semi-Anonymous are only supported by the generic survey program model.
Q3 What is the survey code which is auto generated used for?
A Analytics- you can report on this in reports, can use to track surveys, and for other back end purposes
Q4 Can you add watermarks to the survey design?
A Yes, along with background pictures
Q5 What are sections useful for within a survey design?
A To direct survey participants through to a specific topic or idea To organize related questions in one area
Q6 What type of questions does survey support?
A Multiple Choice Net Promoter Score (NPS®) Customer Satisfaction (CSAT) Star Rating Ranking Matrix Text
Q7 Do you need to add a section in order to add questions?
A No, but you do need to have a page
Q8 Can you edit the question type once the question is created?
A No
Q9 Where do question tokens get pulled from?
A The Survey Participant object. Tokens are placeholder fields derived from the Survey Participant object such as
attributes from Company, Company Person, Relationship, Relationship Person and Associated Object (CSAT case).
You can add tokenized fields in survey questions.
Gainsight Level 3 Admin Certification-Surveys 1
, Q10 Can you use tokens on anonymous surveys?
A No- only available on non-anonymized surveys in order to accurately populate the token field with correct data
Q11 Can you add a question with token fields into the question library?
A No
Q12 What is answer scoring?
A The assigns each answer a weighted score. It is only available in the Radio control type
Q13 What are the type of NPS respondent categories?
A Promotors-9-10 Passive-7-8 Detractors-0-6
Q14 How many NPS questions can be added to a survey?
A 1
Q15 Display Logic- can you skip the first or last question?
A No
Q16 Display Logic- what is the display condition used for?
A To set a filter on which questions appear to which survey participants- ex: only show this question if the company
has more than 50 employees
Q17 Can you edit questions after importing them from Question Library?
A Yes
Q18 What are the five potential display types are available to apply display logic to a question?
A Question Company Company Person Relationship Relationship Person
Q19 What are the limitations/conditions for question logic?
A This is not applicable to the first question. If preceding question is internal or inactive type, display logic doesn't work
for the later questions. This is applicable for all question types. If a header is selected, no rule is allowed. A rule
cannot be added if selected question is used in a Program.
Q20 When can you add Skip Logic?
Gainsight Level 3 Admin Certification-Surveys 2
Questions with 100% Verified Answers
Gainsight Level 3 Admin Certification-Surveys
Study Questions and Answers
Q1 Which survey category cannot be changed after the survey is started? Non-Anonymous, Semi-Anonymous,
or Anonymous?
A Anonymous
Q2 Which survey categories are not supported by the CSAT or NPS Survey model?
A Anonymous and Semi-Anonymous are only supported by the generic survey program model.
Q3 What is the survey code which is auto generated used for?
A Analytics- you can report on this in reports, can use to track surveys, and for other back end purposes
Q4 Can you add watermarks to the survey design?
A Yes, along with background pictures
Q5 What are sections useful for within a survey design?
A To direct survey participants through to a specific topic or idea To organize related questions in one area
Q6 What type of questions does survey support?
A Multiple Choice Net Promoter Score (NPS®) Customer Satisfaction (CSAT) Star Rating Ranking Matrix Text
Q7 Do you need to add a section in order to add questions?
A No, but you do need to have a page
Q8 Can you edit the question type once the question is created?
A No
Q9 Where do question tokens get pulled from?
A The Survey Participant object. Tokens are placeholder fields derived from the Survey Participant object such as
attributes from Company, Company Person, Relationship, Relationship Person and Associated Object (CSAT case).
You can add tokenized fields in survey questions.
Gainsight Level 3 Admin Certification-Surveys 1
, Q10 Can you use tokens on anonymous surveys?
A No- only available on non-anonymized surveys in order to accurately populate the token field with correct data
Q11 Can you add a question with token fields into the question library?
A No
Q12 What is answer scoring?
A The assigns each answer a weighted score. It is only available in the Radio control type
Q13 What are the type of NPS respondent categories?
A Promotors-9-10 Passive-7-8 Detractors-0-6
Q14 How many NPS questions can be added to a survey?
A 1
Q15 Display Logic- can you skip the first or last question?
A No
Q16 Display Logic- what is the display condition used for?
A To set a filter on which questions appear to which survey participants- ex: only show this question if the company
has more than 50 employees
Q17 Can you edit questions after importing them from Question Library?
A Yes
Q18 What are the five potential display types are available to apply display logic to a question?
A Question Company Company Person Relationship Relationship Person
Q19 What are the limitations/conditions for question logic?
A This is not applicable to the first question. If preceding question is internal or inactive type, display logic doesn't work
for the later questions. This is applicable for all question types. If a header is selected, no rule is allowed. A rule
cannot be added if selected question is used in a Program.
Q20 When can you add Skip Logic?
Gainsight Level 3 Admin Certification-Surveys 2
