Gainsight Admin Exam – UPDATED Questions with 100% Verified
Answers
Gainsight Admin Exam
Study Questions and Answers
Q1 Admin Training is designed for all Gainsight Admins regardless of where they are in their journey (T/F).
A False
Q2 Among other things, gainsight provides:
A) A 360 Degree snapshot of customers
B) Proactive alerts when customers are at risk of churn
C) Assessment of risk renewal
D) All of the above
A D. All of the above
Q3 Select the three stages of Gainsight Elements Customer Success Maturity.
A) Insights & Actions
B) Overviews
C) Outcomes
D) Transformation
A A, C, and D
Q4 What are the various sources through which Gainsight offers help?
A) Gainsight Go
B) Community
C) Support Ticket
D) All of the above
A D
Q5 Gainsight Community is...
A) Where you download best practice examples
B) Used to track open Gainsight Support Cases
C) A forum where customers can interact with each other and the Gainsight team.
D) The best place to get answers to configuration questions.
A C
Gainsight Admin Exam 1
, Q6 In Gainsight Go you can find (select all that apply):
A) Links to Gainsight support, community, and customer success
B) Gainsight Product Release Notes
C) Product documentation and tutorials
D) A support Chat feature
A A, B, C, and D
Q7 An admin's responsibilities may include (select all that apply):
A) Implementation
B) Maintenance and Support
C) Business Processess
D) A and B only
A A, B, and C
Q8 Gainsight's Analytics Stack uses:
A) Mongo DB
B) Redshift
C) Heroku
D) All of the above
A D
Q9 Some key objects you as an Admin need to be familiar with include:
A) Company
B) Call to Action
C) CS Tasks
D) All of the above
A D
Q10 Which Gainsight custom object stores your list of Customer Accounts?
A) Person
B) Call to Action
C) Company
D) Relationship
A C
Q11 Data Management refers to the applications and tools we use to create and manage data. (T/F)
A True
Gainsight Admin Exam 2
, Q12 At Gainsight, we refer to our data management platform as:
A) Gainsight MDA
B) Gainsight Community
C) Gainsight Support
D) All of the above
A A
Q13 MDA allows you to:
A) Create and modify objects, fields and data types
B) Set up constraints: Update Key or Default Values
C) Check MDA object dependencies
D) View the data, record count and delete existing data
E) All of the above
A E
Q14 MDA
A) Is a processing and storage stack
B) Powers many Gainsight features
C) A and B
D) None of the above
A C
Q15 Which of the following statements is false?
A) MDA is fully integrated into Gainsight UI without impacting storage
B) MDA is so named because we have multiple data stores and tools
C) Gainsight uses a single data store
D) MDA uses system tables that house data
A C
Q16 MDA powers
A) Reports
B) Rules Engine
C) CTAs
D) All of the above
A D
Q17 Which of the following statements is true?
A) In System Objects, User can't add or modify the fields via Data Management
B) Standard Objects are created by the end-user, through Data Management
C) In Standard Objects, can't add addition fields on the object via Data Management
D) All of the above
A A
Gainsight Admin Exam 3
Answers
Gainsight Admin Exam
Study Questions and Answers
Q1 Admin Training is designed for all Gainsight Admins regardless of where they are in their journey (T/F).
A False
Q2 Among other things, gainsight provides:
A) A 360 Degree snapshot of customers
B) Proactive alerts when customers are at risk of churn
C) Assessment of risk renewal
D) All of the above
A D. All of the above
Q3 Select the three stages of Gainsight Elements Customer Success Maturity.
A) Insights & Actions
B) Overviews
C) Outcomes
D) Transformation
A A, C, and D
Q4 What are the various sources through which Gainsight offers help?
A) Gainsight Go
B) Community
C) Support Ticket
D) All of the above
A D
Q5 Gainsight Community is...
A) Where you download best practice examples
B) Used to track open Gainsight Support Cases
C) A forum where customers can interact with each other and the Gainsight team.
D) The best place to get answers to configuration questions.
A C
Gainsight Admin Exam 1
, Q6 In Gainsight Go you can find (select all that apply):
A) Links to Gainsight support, community, and customer success
B) Gainsight Product Release Notes
C) Product documentation and tutorials
D) A support Chat feature
A A, B, C, and D
Q7 An admin's responsibilities may include (select all that apply):
A) Implementation
B) Maintenance and Support
C) Business Processess
D) A and B only
A A, B, and C
Q8 Gainsight's Analytics Stack uses:
A) Mongo DB
B) Redshift
C) Heroku
D) All of the above
A D
Q9 Some key objects you as an Admin need to be familiar with include:
A) Company
B) Call to Action
C) CS Tasks
D) All of the above
A D
Q10 Which Gainsight custom object stores your list of Customer Accounts?
A) Person
B) Call to Action
C) Company
D) Relationship
A C
Q11 Data Management refers to the applications and tools we use to create and manage data. (T/F)
A True
Gainsight Admin Exam 2
, Q12 At Gainsight, we refer to our data management platform as:
A) Gainsight MDA
B) Gainsight Community
C) Gainsight Support
D) All of the above
A A
Q13 MDA allows you to:
A) Create and modify objects, fields and data types
B) Set up constraints: Update Key or Default Values
C) Check MDA object dependencies
D) View the data, record count and delete existing data
E) All of the above
A E
Q14 MDA
A) Is a processing and storage stack
B) Powers many Gainsight features
C) A and B
D) None of the above
A C
Q15 Which of the following statements is false?
A) MDA is fully integrated into Gainsight UI without impacting storage
B) MDA is so named because we have multiple data stores and tools
C) Gainsight uses a single data store
D) MDA uses system tables that house data
A C
Q16 MDA powers
A) Reports
B) Rules Engine
C) CTAs
D) All of the above
A D
Q17 Which of the following statements is true?
A) In System Objects, User can't add or modify the fields via Data Management
B) Standard Objects are created by the end-user, through Data Management
C) In Standard Objects, can't add addition fields on the object via Data Management
D) All of the above
A A
Gainsight Admin Exam 3
