USPS Exam 421 Window Clerk SSA Academy | UPDATED
Questions with 100% Verified Answers
Q1: Postal service employees operate under a mandate to protect and preserve the mail paced in its:
A: Custody
Q2: What are 4 violations of security and sanctity of the mail
A: Theft, Open, Damage or Delay
Q3: The first opportunity for a SSA to start the customer experience on a positive is:
A: Deliver 1st Impression
Q4: Type of communication that can enhance or contradict messages:
A: Non-Verbal Communication
Q5: The approach a SSA can use to engage our customer and ensure needs are met is:
A: A+GIST
Q6: Why is maintaining sanctity of the mail one of the core responsibilities of the postal service?
A: To instill customer confidence
Q7: Successful sales transactions occur when the SSA:
A: Makes an informed mutual decision with customer on products and services
Q8: What is the most positive way to impact customer perception of the post office?
A: Provide world class service
Q9: The US Postal Service is the only delivery that reaches:
A: Every address in the nation 6 days a week
,Q10: An organized workstation creates a more __________________ workpace
A: Effiecient
Q11: How a SSA conducts themselves on the job effects the?
A: Postal Brand
Q12: An active listening technique used to create a successful transaction is called
A: Clarifying
Q13: One of the first things a customer notices about a SSA is
A: Personal Appearance
Q14: The primary law enforcement for USPS is the
A: United States Postal Inspection Service (USPIS)
Q15: Preferred service that usually offer the customer the best value is
A: Priority Mail Express and Priority Mail
Q16: Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would you offer?
A: Every Door Direct Mail (EDDM)
Q17: First class mail consists of greeting cards, statements bills and what?
A: Business Documents
Q18: Any mailable item weighing _______ or less can be sent first class mail
A: 13 oz
Q19: A Priority Mail Express customer is entitled to a refund if:
A: Delivered Late
, Q20: Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no more
than 130" is:
A: Oversized Pricing
Q21: The max length and girth for Priority Mail is
A: 108"
Q22: What type of mail consists of items sent within the United States
A: Domestic
Q23: What pricing may be charged for PM items measuring over one cubic foot designating to Zone 6?
A: Dimensional
Q24: What can you offer customers for their mailing and shipping needs?
A: Solutions
Q25: Which category of products do premier products belong?
A: Shipping
Q26: Which category of products does First Class Mail belong
A: Mailing
Q27: What type of products are offered to provide the best value to the customer?
A: Premier
Q28: Which product provides the fastest delivery service?
A: Express
Q29: What must customers provide for every item mailed?
A: Address
Questions with 100% Verified Answers
Q1: Postal service employees operate under a mandate to protect and preserve the mail paced in its:
A: Custody
Q2: What are 4 violations of security and sanctity of the mail
A: Theft, Open, Damage or Delay
Q3: The first opportunity for a SSA to start the customer experience on a positive is:
A: Deliver 1st Impression
Q4: Type of communication that can enhance or contradict messages:
A: Non-Verbal Communication
Q5: The approach a SSA can use to engage our customer and ensure needs are met is:
A: A+GIST
Q6: Why is maintaining sanctity of the mail one of the core responsibilities of the postal service?
A: To instill customer confidence
Q7: Successful sales transactions occur when the SSA:
A: Makes an informed mutual decision with customer on products and services
Q8: What is the most positive way to impact customer perception of the post office?
A: Provide world class service
Q9: The US Postal Service is the only delivery that reaches:
A: Every address in the nation 6 days a week
,Q10: An organized workstation creates a more __________________ workpace
A: Effiecient
Q11: How a SSA conducts themselves on the job effects the?
A: Postal Brand
Q12: An active listening technique used to create a successful transaction is called
A: Clarifying
Q13: One of the first things a customer notices about a SSA is
A: Personal Appearance
Q14: The primary law enforcement for USPS is the
A: United States Postal Inspection Service (USPIS)
Q15: Preferred service that usually offer the customer the best value is
A: Priority Mail Express and Priority Mail
Q16: Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would you offer?
A: Every Door Direct Mail (EDDM)
Q17: First class mail consists of greeting cards, statements bills and what?
A: Business Documents
Q18: Any mailable item weighing _______ or less can be sent first class mail
A: 13 oz
Q19: A Priority Mail Express customer is entitled to a refund if:
A: Delivered Late
, Q20: Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no more
than 130" is:
A: Oversized Pricing
Q21: The max length and girth for Priority Mail is
A: 108"
Q22: What type of mail consists of items sent within the United States
A: Domestic
Q23: What pricing may be charged for PM items measuring over one cubic foot designating to Zone 6?
A: Dimensional
Q24: What can you offer customers for their mailing and shipping needs?
A: Solutions
Q25: Which category of products do premier products belong?
A: Shipping
Q26: Which category of products does First Class Mail belong
A: Mailing
Q27: What type of products are offered to provide the best value to the customer?
A: Premier
Q28: Which product provides the fastest delivery service?
A: Express
Q29: What must customers provide for every item mailed?
A: Address
