CPHQ
UPDATED ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS
Question 1.
CPQA
ANSWER
certified professional in quality assurance
Question 2.
When did CPHQ begin to advance the profession of quality and when was the first certification
administered?
ANSWER
1976; Sept 8 1984
Question 3.
Board of Director's Quality Role
ANSWER
1. set policy
2. financial and strategic direction
3. quality of care
4. goals and objectives
5. establish quality priorities
Question 4.
Leadership
ANSWER
ability to influence an individual or group toward achievement of a goal and includes
determining the correct path or direction.
,Question 5.
Management
ANSWER
1. Setting goals
2. organizing
3. staffing
4. creating a structure to foster goal attainment
5. setting up mechanisms for monitoring and continuing results involves doing the correct
things to stay on the path
Question 6.
Successful Leaders
ANSWER
1. define and inspire a shared vision
2. understand that transformation depends on successful leadership
3. enable others to lead
4. make quality everyone's responsibility
5. understand that significant change takes 18-24 months to implement and 10 years to
anchor into the practice and culture
Question 7.
SMART goals
ANSWER
Specific Measurable Attainable Relevant Time-bound
Question 8.
Quality Program and Organiza- tional Systems Alignment
ANSWER
1. Organization's strategic direction/ plan
2. Organization's mission, vision and values
3. Alignment with financial resources
4. patient safety and quality activities aligned with strategic goals
5. key stakeholders
6. governing body and medical staff roles and responsibilities
,Question 9.
Voice of the Customer (VOC)
ANSWER
Process conducted at the start of any new products, process or service design initiative to
understand customer's wants and needs
Question 10.
Aspects of VOC
ANSWER
1. Customer Needs
2. Hierarchical Structure
3. Priorities
4. Customer Perceptions of Performance
Question 11.
Strategic Planning
ANSWER
organizational strategy includes plans and activities developed in pursuit of goals and
objectives
Question 12.
Strategic Planning Process
ANSWER
1. Identify strategic opportunities and threats
2. gap analysis
3. strategy formulation
4. strategy implementation
5. measure and control progress
, Question 13.
Environmental influences
ANSWER
1. customers
2. competitors
3. regulatory
4. suppliers
5. primary and secondary providers
6. employees
7. government
8. societal values
9. political
10. legal
11. technological
12. research
13. economic
14. religious
Question 14.
Goals of Strategic Planning
ANSWER
1. create a framework for operations
2. create a fit with external environment
3. establish a process for coping with change
4. foster anticipation, innovation and excellence
5. facilitate consistent decision making
6. create an organizational focus
Question 15.
Hoshin Planning
ANSWER
Japanese term for policy deployment; a component of the total quality management/quality
improvement system used to ensure that the vision set forth by top management is being
translated into planning objectives. Also includes the actions that both management and
employees will take to accomplish long-term organizational strategic goals.
UPDATED ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS
Question 1.
CPQA
ANSWER
certified professional in quality assurance
Question 2.
When did CPHQ begin to advance the profession of quality and when was the first certification
administered?
ANSWER
1976; Sept 8 1984
Question 3.
Board of Director's Quality Role
ANSWER
1. set policy
2. financial and strategic direction
3. quality of care
4. goals and objectives
5. establish quality priorities
Question 4.
Leadership
ANSWER
ability to influence an individual or group toward achievement of a goal and includes
determining the correct path or direction.
,Question 5.
Management
ANSWER
1. Setting goals
2. organizing
3. staffing
4. creating a structure to foster goal attainment
5. setting up mechanisms for monitoring and continuing results involves doing the correct
things to stay on the path
Question 6.
Successful Leaders
ANSWER
1. define and inspire a shared vision
2. understand that transformation depends on successful leadership
3. enable others to lead
4. make quality everyone's responsibility
5. understand that significant change takes 18-24 months to implement and 10 years to
anchor into the practice and culture
Question 7.
SMART goals
ANSWER
Specific Measurable Attainable Relevant Time-bound
Question 8.
Quality Program and Organiza- tional Systems Alignment
ANSWER
1. Organization's strategic direction/ plan
2. Organization's mission, vision and values
3. Alignment with financial resources
4. patient safety and quality activities aligned with strategic goals
5. key stakeholders
6. governing body and medical staff roles and responsibilities
,Question 9.
Voice of the Customer (VOC)
ANSWER
Process conducted at the start of any new products, process or service design initiative to
understand customer's wants and needs
Question 10.
Aspects of VOC
ANSWER
1. Customer Needs
2. Hierarchical Structure
3. Priorities
4. Customer Perceptions of Performance
Question 11.
Strategic Planning
ANSWER
organizational strategy includes plans and activities developed in pursuit of goals and
objectives
Question 12.
Strategic Planning Process
ANSWER
1. Identify strategic opportunities and threats
2. gap analysis
3. strategy formulation
4. strategy implementation
5. measure and control progress
, Question 13.
Environmental influences
ANSWER
1. customers
2. competitors
3. regulatory
4. suppliers
5. primary and secondary providers
6. employees
7. government
8. societal values
9. political
10. legal
11. technological
12. research
13. economic
14. religious
Question 14.
Goals of Strategic Planning
ANSWER
1. create a framework for operations
2. create a fit with external environment
3. establish a process for coping with change
4. foster anticipation, innovation and excellence
5. facilitate consistent decision making
6. create an organizational focus
Question 15.
Hoshin Planning
ANSWER
Japanese term for policy deployment; a component of the total quality management/quality
improvement system used to ensure that the vision set forth by top management is being
translated into planning objectives. Also includes the actions that both management and
employees will take to accomplish long-term organizational strategic goals.
