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Test Bank for CompTIA A+ Guide to IT Technical Support 12th Edition by Jean Andrews

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Test Bank for CompTIA A+ Guide to IT Technical Support 12th Edition by Jean Andrews

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Name Class Dat
: : e:

Chapter 01 - Taking a Computer Apart and Putting It Back Together
1. Which of the following are safety guidelines when preparing to work inside of a computer? Choose all that apply.
a. As you work, watch out for sharp edges on computer cases and components that can cut you.
b. Remove loose jewelry that might get caught in cables and components as you work.
c. Never remove the monitor or power supply covers.
d. Power up the system and verify that the computer is turned on.

ANSWER: a, b, c
FEEDBACK: a. Correct. You should avoid injuring yourself on sharp edges.
b. Correct. Loose jewelry can become tangled and cause a safety hazard.
c. Correct. The monitor and power supply may have charged capacitors and contain enough power to cause
harm even when unplugged.
d. Incorrect. It is critical that your computer be turned off and unplugged before working inside the computer.
POINTS: 1
REFERENCES: Exploring a Desktop Computer
QUESTION TYP Multiple Response
E:
HAS VARIABLES False
:
LEARNING OBJ ANDREW.COMP.A+GTS.12.01.1 - Disassemble and reassemble a desktop computer safely, and
ECTIVES: identify external ports and major components inside a desktop. Describe how they connect and are
compatible. Identify various tools you will need as a computer hardware technician.
ACCREDITING S 3.5 - Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on
TANDARDS: cards.
KEYWORDS: Bloom's: Understand
DATE CREATED 8/7/2026 12:09 AM
:
DATE MODIFIE 8/7/2026 12:16 AM
D:

2. Which of the following tools are used to dissipate static electricity when working inside a computer? Choose all that
apply.
a. Antistatic bag
b. Group mat
c. ESD strap
d. Ground bracelet

ANSWER: b, c, d
FEEDBACK: a. Incorrect. An antistatic bag is a static shielding bag used to hold equipment.
b. Correct. A group mat is used to make sure any static electricity between you and the case dissipates.
c. Correct. An ESD strap is used to make sure any static electricity between you and the case dissipates.
d. Correct. A ground bracelet is used to make sure any static electricity between you and the case dissipates.
POINTS: 1
REFERENCES: Exploring a Desktop Computer
QUESTION TYP Multiple Response
Copyright Cengage Learning. Powered by Cognero. Page 1

,Name Class Dat
: : e:

Chapter 01 - Taking a Computer Apart and Putting It Back Together
E:
HAS VARIABLES False
:
LEARNING OBJ ANDREW.COMP.A+GTS.12.01.1 - Disassemble and reassemble a desktop computer safely, and
ECTIVES: identify external ports and major components inside a desktop. Describe how they connect and are
compatible. Identify various tools you will need as a computer hardware technician.
ACCREDITING S 3.5 - Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on
TANDARDS: cards.
KEYWORDS: Bloom's: Remember
DATE CREATED 8/7/2026 12:09 AM
:
DATE MODIFIE 8/7/2026 12:16 AM
D:

3. Which of the following is used to prevent static build up but does not protect against electrostatic discharge?
a. Antistatic wrist strap
b. Group mat
c. Antistatic bag
d. Static-shielding bag

ANSWER: c
FEEDBACK: a. Incorrect. An antistatic wrist strap protects against electrostatic discharge when working inside a computer
case.
b. Incorrect. A group mat is used to protect against electrostatic discharge when working inside a computer
case.
c. Correct. An antistatic bag prevents static buildup but does not protect against electrostatic discharge.
d. Incorrect. A static-shielding bag has dissipative properties because of the metal in the bag.
POINTS: 1
REFERENCES: Exploring a Desktop Computer
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ANDREW.COMP.A+GTS.12.01.1 - Disassemble and reassemble a desktop computer safely, and
ECTIVES: identify external ports and major components inside a desktop. Describe how they connect and are
compatible. Identify various tools you will need as a computer hardware technician.
ACCREDITING S 3.5 - Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on
TANDARDS: cards.
KEYWORDS: Bloom's: Remember
DATE CREATED 8/7/2026 12:09 AM
:
DATE MODIFIE 8/7/2026 12:16 AM
D:

4. Which of the following are considered essential tools by a computer hardware technician? Choose all that apply.
Copyright Cengage Learning. Powered by Cognero. Page 2

,Name Class Dat
: : e:

Chapter 01 - Taking a Computer Apart and Putting It Back Together
a. Flathead screwdriver
b. Power supply tester
c. ESD strap
d. Tweezers

ANSWER: a, c, d
FEEDBACK: a. Correct. Flathead screwdrivers are commonly needed to remove the case and components.
b. Incorrect. While a power supply tester may be convenient, it is not considered essential.
c. Correct. An ESD strap is essential to make sure any static electricity between you and the case dissipates.
d. Correct. Tweezers are needed to help pick up any smaller components or screws.
POINTS: 1
REFERENCES: Exploring a Desktop Computer
QUESTION TYP Multiple Response
E:
HAS VARIABLES False
:
LEARNING OBJ ANDREW.COMP.A+GTS.12.01.1 - Disassemble and reassemble a desktop computer safely, and
ECTIVES: identify external ports and major components inside a desktop. Describe how they connect and are
compatible. Identify various tools you will need as a computer hardware technician.
ACCREDITING S 3.5 - Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on
TANDARDS: cards.
KEYWORDS: Bloom's: Understand
DATE CREATED 8/7/2026 12:09 AM
:
DATE MODIFIE 8/7/2026 12:16 AM
D:

5. Which of the following are optional tools that are convenient for a computer hardware technician to have on hand?
Choose all that apply.
a. Flashlight
b. ESD strap
c. Cotton swabs
d. Tweezers

ANSWER: a, c
FEEDBACK: a. Correct. A flashlight is convenient to have on hand, but it is not essential to see inside the computer case.
b. Incorrect. An ESD strap is essential to make sure any static electricity between you and the case dissipates.
c. Correct. Cotton swabs are convenient to have on hand but are not essential to clean in small spaces.
d. Incorrect. Tweezers are essential to help pick up any smaller components or screws.
POINTS: 1
REFERENCES: Exploring a Desktop Computer
QUESTION TYP Multiple Response
E:
Copyright Cengage Learning. Powered by Cognero. Page 3

, Name Class Dat
: : e:

Chapter 01 - Taking a Computer Apart and Putting It Back Together
HAS VARIABLES False
:
LEARNING OBJ ANDREW.COMP.A+GTS.12.01.1 - Disassemble and reassemble a desktop computer safely, and
ECTIVES: identify external ports and major components inside a desktop. Describe how they connect and are
compatible. Identify various tools you will need as a computer hardware technician.
ACCREDITING S 3.5 - Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on
TANDARDS: cards.
KEYWORDS: Bloom's: Understand
DATE CREATED 8/7/2026 12:09 AM
:
DATE MODIFIE 8/7/2026 12:16 AM
D:

6. A computer case for any type of computer is also called a __________.
a. tower
b. chassis
c. desktop
d. all-in-one

ANSWER: b
FEEDBACK: a. Incorrect. A tower case is a type of case that sits upright.

b. Correct. A computer case for any type of computer is sometimes called a chassis.

c. Incorrect. A desktop case is a type of case that lies flat.

d. Incorrect. An all-in-one case is a type of case that contains the computer and monitor.

POINTS: 1
REFERENCES: Exploring a Desktop Computer
QUESTION TYP Multiple Choice
E:
HAS VARIABLES False
:
LEARNING OBJ ANDREW.COMP.A+GTS.12.01.1 - Disassemble and reassemble a desktop computer safely, and
ECTIVES: identify external ports and major components inside a desktop. Describe how they connect and are
compatible. Identify various tools you will need as a computer hardware technician.
ACCREDITING S 3.5 - Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on
TANDARDS: cards.
KEYWORDS: Bloom's: Remember
DATE CREATED 8/7/2026 12:09 AM
:
DATE MODIFIE 8/7/2026 12:16 AM
D:

7. What type of port transmits digital video and audio and is often used to connect to home theater equipment?
a. HDMI
b. DVI
Copyright Cengage Learning. Powered by Cognero. Page 4

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October 11, 2026
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