USPS EXAM 421
WINDOW CLERK
QUIZZES WITH ACTUAL
SOLUTIONS.
,Postal service employees operate under a mandate to protect and preserve
the mail paced in its: - correct ans:Custody
What are 4 violations of security and sanctity of the mail - correct ans:Theft,
Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive
is: - correct ans:Deliver 1st Impression
Type of communication that can enhance or contradict messages: - correct
ans:Non-Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are
met is: - correct ans:A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service? - correct ans:To instill customer confidence
Successful sales transactions occur when the SSA: - correct ans:Makes an
informed mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post
office? - correct ans:Provide world class service
The US Postal Service is the only delivery that reaches: - correct ans:Every
address in the nation 6 days a week
An organized workstation creates a more __________________ workpace -
correct ans:Effiecient
, How a SSA conducts themselves on the job effects the? - correct ans:Postal
Brand
An active listening technique used to create a successful transaction is called
- correct ans:Clarifying
One of the first things a customer notices about a SSA is - correct
ans:Personal Appearance
The primary law enforcement for USPS is the - correct ans:United States
Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is - correct
ans:Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific
area. What would you offer? - correct ans:Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? -
correct ans:Business Documents
Any mailable item weighing _______ or less can be sent first class mail -
correct ans:13 oz
A Priority Mail Express customer is entitled to a refund if: - correct
ans:Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground
parcels over 108" but no more than 130" is: - correct ans:Oversized Pricing
WINDOW CLERK
QUIZZES WITH ACTUAL
SOLUTIONS.
,Postal service employees operate under a mandate to protect and preserve
the mail paced in its: - correct ans:Custody
What are 4 violations of security and sanctity of the mail - correct ans:Theft,
Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive
is: - correct ans:Deliver 1st Impression
Type of communication that can enhance or contradict messages: - correct
ans:Non-Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are
met is: - correct ans:A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service? - correct ans:To instill customer confidence
Successful sales transactions occur when the SSA: - correct ans:Makes an
informed mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post
office? - correct ans:Provide world class service
The US Postal Service is the only delivery that reaches: - correct ans:Every
address in the nation 6 days a week
An organized workstation creates a more __________________ workpace -
correct ans:Effiecient
, How a SSA conducts themselves on the job effects the? - correct ans:Postal
Brand
An active listening technique used to create a successful transaction is called
- correct ans:Clarifying
One of the first things a customer notices about a SSA is - correct
ans:Personal Appearance
The primary law enforcement for USPS is the - correct ans:United States
Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is - correct
ans:Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific
area. What would you offer? - correct ans:Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? -
correct ans:Business Documents
Any mailable item weighing _______ or less can be sent first class mail -
correct ans:13 oz
A Priority Mail Express customer is entitled to a refund if: - correct
ans:Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground
parcels over 108" but no more than 130" is: - correct ans:Oversized Pricing
