BUS 270 FINAL EXAM REVIEW QUESTIONS WITH VERIFIED
ANSWERS
What type of research refers to the analysis of data that you, people from your
organization, or others under your direction have collected? - Answers - Primary
Research
When developing a business report, what is the first/bottom part of the pyramid to
consider? - Answers - Business Problem
What is one of the top fears that 40% of American adults deal with? - Answers - Public
Speaking
These components describe which routine business message...?
• Explain overall expectation
• Describe responsibilities
• Provide deadlines
• Discuss coordination
• State goodwill - Answers - Components of expectations
What is referred to as a way to measure a company's credibility? - Answers -
Reputation
Placing data labels on each side of a pie chart makes it difficult to interpret. - Answers -
False
Without a problem statement, reports may lack direction and may be seen as
unimportant. - Answers - True
Having presence means commanding attention, garnering respect for your ideas,
engaging your listeners, and even inspiring your audiences to action. - Answers - True
Typically routine messages deal with complex matters that require in-depth analysis. -
Answers - False
A work-site accident is an example of a crisis that would require crisis management. -
Answers - True
In a pie chart, the slices should be read clockwise or counterclockwise? - Answers -
Clockwise
Which part of the report gives the reader an overall gist of the content? - Answers - The
executive summary
, What part of the face should the audience be paying attention to while you're
presenting? - Answers - Eyes
What is the final step in preparing to send a routine message? - Answers - Review/edit
When a crisis occurs within your organization, who should be informed? - Answers - All
stakeholders
What involves the process of the analysis of data collected by others with no direction
from you or members of your organization? - Answers - Secondary research
Where should you place your research sources in a report? - Answers - Reference list /
the end
What is the best way to deliver your presentation with authenticity? - Answers -
Presenting your real self
What is the most important step in planning routine messages? - Answers - Message
structuring
Although ALL stakeholders should be contacted following a crisis, 80%-85% of the time,
who should be contacted first? - Answers - Employees
What are the three ways in which a company builds credibility in its relationships? -
Answers - • Economic responsibility
• Ethical responsibility
• Social responsibility
Describe how delivering routine messages impacts credibility. - Answers - Established
your credibility and strongly influenced how others evaluate your responsiveness,
reliability, attention to detail, commitment, and professionalism.
Describe the process for developing routine business messages. - Answers - Plan: Get
the content right.
Write: Get the delivery right.
Review: Double check everything.
Components of routine messages - Answers - • State the primary message (ten words
or fewer).
• Provide details in paragraphs of 20 to 80 words.
• Restate the request or key message in more specific terms.
• State goodwill.
Explain how planning and conducting business research for reports impacts your
credibility. - Answers - Demonstrates your personal credibility. Shows competence,
caring, and character.
ANSWERS
What type of research refers to the analysis of data that you, people from your
organization, or others under your direction have collected? - Answers - Primary
Research
When developing a business report, what is the first/bottom part of the pyramid to
consider? - Answers - Business Problem
What is one of the top fears that 40% of American adults deal with? - Answers - Public
Speaking
These components describe which routine business message...?
• Explain overall expectation
• Describe responsibilities
• Provide deadlines
• Discuss coordination
• State goodwill - Answers - Components of expectations
What is referred to as a way to measure a company's credibility? - Answers -
Reputation
Placing data labels on each side of a pie chart makes it difficult to interpret. - Answers -
False
Without a problem statement, reports may lack direction and may be seen as
unimportant. - Answers - True
Having presence means commanding attention, garnering respect for your ideas,
engaging your listeners, and even inspiring your audiences to action. - Answers - True
Typically routine messages deal with complex matters that require in-depth analysis. -
Answers - False
A work-site accident is an example of a crisis that would require crisis management. -
Answers - True
In a pie chart, the slices should be read clockwise or counterclockwise? - Answers -
Clockwise
Which part of the report gives the reader an overall gist of the content? - Answers - The
executive summary
, What part of the face should the audience be paying attention to while you're
presenting? - Answers - Eyes
What is the final step in preparing to send a routine message? - Answers - Review/edit
When a crisis occurs within your organization, who should be informed? - Answers - All
stakeholders
What involves the process of the analysis of data collected by others with no direction
from you or members of your organization? - Answers - Secondary research
Where should you place your research sources in a report? - Answers - Reference list /
the end
What is the best way to deliver your presentation with authenticity? - Answers -
Presenting your real self
What is the most important step in planning routine messages? - Answers - Message
structuring
Although ALL stakeholders should be contacted following a crisis, 80%-85% of the time,
who should be contacted first? - Answers - Employees
What are the three ways in which a company builds credibility in its relationships? -
Answers - • Economic responsibility
• Ethical responsibility
• Social responsibility
Describe how delivering routine messages impacts credibility. - Answers - Established
your credibility and strongly influenced how others evaluate your responsiveness,
reliability, attention to detail, commitment, and professionalism.
Describe the process for developing routine business messages. - Answers - Plan: Get
the content right.
Write: Get the delivery right.
Review: Double check everything.
Components of routine messages - Answers - • State the primary message (ten words
or fewer).
• Provide details in paragraphs of 20 to 80 words.
• Restate the request or key message in more specific terms.
• State goodwill.
Explain how planning and conducting business research for reports impacts your
credibility. - Answers - Demonstrates your personal credibility. Shows competence,
caring, and character.
