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BSNC 6055 Final Exam Questions & Answers (Grade A+).docx

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BSNC 6055 Final Exam Questions & Answers (Grade A+).docx

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BSNC 6055 Final Exam Questions &
Answers (Grade A+)
CARP -
correct answer ✅Control
Acknowledge
Refocus
Problem-solve


What is the "platinum rule"? -
correct answer ✅treat others as they wish to be treated


LOWLINE -
correct answer ✅Listen
Offer
Wait
Look
Incline
Nod
Express


Define emotional hijacking -
correct answer ✅a situation in which emotions control our
behavior, causing us to react without thinking

, BSNC 6055 Final Exam Questions &
Answers (Grade A+)

What are the 4 component's of Goleman's EI pyramid (base to
top)? -
correct answer ✅Self-awareness
Self-management
Social awareness
Relationship management


What does it mean to express in the LOWLINE model? -
correct answer ✅Express means to practice advanced empathy,
paraphrase, establish deeper understanding of the client's
emotional state and reasons for it.


What does it mean to "offer" in the LOWLINE model? -
correct answer ✅Offering = making reflective comments, using the
client's own words back to them


e.g. I notice that you are angry, you were pissed off that the wait
time at the hospital was so long, etc.


What is the difference between anger and hostility? -
correct answer ✅Anger = an emotion

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