SHRM-CP Study Guide 2026 Questions and
Correct Answers Latest Updated
Fishbone Diagram - CORRECT ANSWER Is used to map out a list of factors that
affect a problem or desired Outcome
Numerical Rating - CORRECT ANSWER Is a quantifiable measure of desired
performance, and it serves as a target for improvement.
Organizational Needs Assessment - CORRECT ANSWER Where is the training
needed in the organizational level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) - CORRECT ANSWER Is a complex strategy
intended to change the beliefs, attitudes, values, culture and structure of
organizations so that they can better adapt to new technologies, markets, and
challenges. Organizational Development methods are employed to improve
Organizational Effectiveness (OE).
Scatter diagram - CORRECT ANSWER Quality tool that shows possible
relationships between two variables. (e.g. Trend and Ratio) (e.g. to determine if there
is a relationship between years of experience and income level)
Sample return - CORRECT ANSWER A measurable outcome as a result of a
developed initiative. (e.g. An average value of increased production)
Designing an OED Intervention - CORRECT ANSWER Requires determining the
target audience's readiness for the upcoming change. (Managers input is a way to
diagnose their readiness and obtaining commitment. )
Interpersonal Strategies - CORRECT ANSWER Deals with the work relationship
between employees. Efforts aimed at clarifying work expectations and norms to
prevent misunderstandings or conflicts.
OD/ OE involves analyzing 3 areas of an organization: - CORRECT ANSWER Its
people, its processes, and its planning
Process-related performance problem - CORRECT ANSWER Impractical or outdated
procedures are an example of process-related problem.
Goldratt's Theory of Constraints - CORRECT ANSWER The greater constraints
faced by organizations come from policies.
,Six Sigma - CORRECT ANSWER Its a set of techniques and tools for process
improvement. It was introduced by engineer Bill Smith while working at Motorola in
1986
Six Sigma Black Belts - CORRECT ANSWER Project Leaders
Six Sigma Green Belts - CORRECT ANSWER Employees
Organizational Structure - CORRECT ANSWER The Method by which work flows
through an organization. It allows groups to work together within their individual
functions to manage tasks.
An Ombudsperson - CORRECT ANSWER Is a neutral party with limited powers and
cannot therefore negotiate for one party. It can investigate the dispute, establish
facts, and refer the matter, along with the evidence, to management or to other forms
of ADR.
Open-door policy - CORRECT ANSWER Form of dispute resolution that opens the
lines of communication within a company
High involvement employee - CORRECT ANSWER Employee involvement strategies
that allow employees to participate in managing the organization.
Corporate Social Responsibilities - CORRECT ANSWER Is a form of corporate self-
regulation integrated into a business model. CSR policy functions as a self-regulatory
mechanism whereby a business monitors and ensures its active compliance with the
spirit of the law, ethical standards and national or international norms.
How can training evaluations best be presented to management? - CORRECT
ANSWER Presenting a report which shows the effect training and skill development
has had on productivity
Best way for an organization to determine recruiting effectiveness - CORRECT
ANSWER Analyze Yield Ratios
Yield Ratios - CORRECT ANSWER Reflects the percentage of job candidates at the
beginning of a step in the recruiting/selection process who move on to the next step
in the process.
Matrix Organizational Structure - CORRECT ANSWER Two organizational Structures
exist at the same time.
Fair Labor Standards Act (FLSA) - CORRECT ANSWER Major Federal Law broadly
regulates Compensation
, Trend and Ratio Analysis - CORRECT ANSWER Use of statistics to determine
whether relationships exist between two variables.
Construct Validity - CORRECT ANSWER Shows relationship between an abstract
characteristic inferred by research and job performance
Selection Rate - CORRECT ANSWER The number hired divided by the number of
applicants
Hawthorne Studies - CORRECT ANSWER Reveals that Environmental factors are
less important than social interaction among co-workers and between supervisors and
employees.
Primary Research Methods examples - CORRECT ANSWER Attitude Surveys,
questionnaires, interviews and experiments.
Broadbanding - CORRECT ANSWER Combining several salary grades or job
classifications with narrow pay ranges into one band with a wider salary spread. It's
popular with some companies because it fits their flatter organizational structure.
Competitive advantage - CORRECT ANSWER A set of unique features of a
company and its products that are perceived by the target market as significant and
superior to those of the competition. A complete understanding of strategic sources
must include an analysis of the strength and weakness of the organization.
Expectancy theory - CORRECT ANSWER The theory that people will be motivated
to the extent to which they believe that their efforts will lead to good performance,
that good performance will be rewarded, and that they will be offered attractive
rewards.
theory x and theory y - CORRECT ANSWER Douglas McGregor. Theory X:
managers believe employees inherently dislike work and therefore must be directed
into performing it. Theory Y: managers assume employees can view work as being
as natural as play, and therefore the average person can learn to accept, and even
seek responsibility.
Relationship between JOB SATISFACTION/JOB PERFORMANCE - CORRECT
ANSWER Other factors such as rewards, mediate the relationship between
satisfaction and performance
Behavioral Performance Scale - CORRECT ANSWER Identifies the actions that
should or should not be seen on the job, used mainly for developmental feedback..
The first step towards constructing behavioral performance scales is identifying the
most important performance factors in an employee's job description.
Correct Answers Latest Updated
Fishbone Diagram - CORRECT ANSWER Is used to map out a list of factors that
affect a problem or desired Outcome
Numerical Rating - CORRECT ANSWER Is a quantifiable measure of desired
performance, and it serves as a target for improvement.
Organizational Needs Assessment - CORRECT ANSWER Where is the training
needed in the organizational level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) - CORRECT ANSWER Is a complex strategy
intended to change the beliefs, attitudes, values, culture and structure of
organizations so that they can better adapt to new technologies, markets, and
challenges. Organizational Development methods are employed to improve
Organizational Effectiveness (OE).
Scatter diagram - CORRECT ANSWER Quality tool that shows possible
relationships between two variables. (e.g. Trend and Ratio) (e.g. to determine if there
is a relationship between years of experience and income level)
Sample return - CORRECT ANSWER A measurable outcome as a result of a
developed initiative. (e.g. An average value of increased production)
Designing an OED Intervention - CORRECT ANSWER Requires determining the
target audience's readiness for the upcoming change. (Managers input is a way to
diagnose their readiness and obtaining commitment. )
Interpersonal Strategies - CORRECT ANSWER Deals with the work relationship
between employees. Efforts aimed at clarifying work expectations and norms to
prevent misunderstandings or conflicts.
OD/ OE involves analyzing 3 areas of an organization: - CORRECT ANSWER Its
people, its processes, and its planning
Process-related performance problem - CORRECT ANSWER Impractical or outdated
procedures are an example of process-related problem.
Goldratt's Theory of Constraints - CORRECT ANSWER The greater constraints
faced by organizations come from policies.
,Six Sigma - CORRECT ANSWER Its a set of techniques and tools for process
improvement. It was introduced by engineer Bill Smith while working at Motorola in
1986
Six Sigma Black Belts - CORRECT ANSWER Project Leaders
Six Sigma Green Belts - CORRECT ANSWER Employees
Organizational Structure - CORRECT ANSWER The Method by which work flows
through an organization. It allows groups to work together within their individual
functions to manage tasks.
An Ombudsperson - CORRECT ANSWER Is a neutral party with limited powers and
cannot therefore negotiate for one party. It can investigate the dispute, establish
facts, and refer the matter, along with the evidence, to management or to other forms
of ADR.
Open-door policy - CORRECT ANSWER Form of dispute resolution that opens the
lines of communication within a company
High involvement employee - CORRECT ANSWER Employee involvement strategies
that allow employees to participate in managing the organization.
Corporate Social Responsibilities - CORRECT ANSWER Is a form of corporate self-
regulation integrated into a business model. CSR policy functions as a self-regulatory
mechanism whereby a business monitors and ensures its active compliance with the
spirit of the law, ethical standards and national or international norms.
How can training evaluations best be presented to management? - CORRECT
ANSWER Presenting a report which shows the effect training and skill development
has had on productivity
Best way for an organization to determine recruiting effectiveness - CORRECT
ANSWER Analyze Yield Ratios
Yield Ratios - CORRECT ANSWER Reflects the percentage of job candidates at the
beginning of a step in the recruiting/selection process who move on to the next step
in the process.
Matrix Organizational Structure - CORRECT ANSWER Two organizational Structures
exist at the same time.
Fair Labor Standards Act (FLSA) - CORRECT ANSWER Major Federal Law broadly
regulates Compensation
, Trend and Ratio Analysis - CORRECT ANSWER Use of statistics to determine
whether relationships exist between two variables.
Construct Validity - CORRECT ANSWER Shows relationship between an abstract
characteristic inferred by research and job performance
Selection Rate - CORRECT ANSWER The number hired divided by the number of
applicants
Hawthorne Studies - CORRECT ANSWER Reveals that Environmental factors are
less important than social interaction among co-workers and between supervisors and
employees.
Primary Research Methods examples - CORRECT ANSWER Attitude Surveys,
questionnaires, interviews and experiments.
Broadbanding - CORRECT ANSWER Combining several salary grades or job
classifications with narrow pay ranges into one band with a wider salary spread. It's
popular with some companies because it fits their flatter organizational structure.
Competitive advantage - CORRECT ANSWER A set of unique features of a
company and its products that are perceived by the target market as significant and
superior to those of the competition. A complete understanding of strategic sources
must include an analysis of the strength and weakness of the organization.
Expectancy theory - CORRECT ANSWER The theory that people will be motivated
to the extent to which they believe that their efforts will lead to good performance,
that good performance will be rewarded, and that they will be offered attractive
rewards.
theory x and theory y - CORRECT ANSWER Douglas McGregor. Theory X:
managers believe employees inherently dislike work and therefore must be directed
into performing it. Theory Y: managers assume employees can view work as being
as natural as play, and therefore the average person can learn to accept, and even
seek responsibility.
Relationship between JOB SATISFACTION/JOB PERFORMANCE - CORRECT
ANSWER Other factors such as rewards, mediate the relationship between
satisfaction and performance
Behavioral Performance Scale - CORRECT ANSWER Identifies the actions that
should or should not be seen on the job, used mainly for developmental feedback..
The first step towards constructing behavioral performance scales is identifying the
most important performance factors in an employee's job description.
