SHRM-CP Exam with Questions and Correct
Answers Latest 2026
1) The HR department is creating a program to help managers successfully manage,
develop, and evaluate employees. Which components must be part of this
performance management program?
a.) Performance evaluation and pay for performance
b.) Position description review and performance planning
c.) Self-evaluation and peer review
d.) Conflict management and negotiation - CORRECT ANSWER B
2) Which employee engagement practice considers the full employee life cycle?
a.) Work/life balance program
b.) Professional development program
c.) Employee assistance program
d.) Employee alumni network - CORRECT ANSWER C
3) What is a valuable insight that can be gained from studying the sender-receiver
communication model (the basic communication model)?
a.) If the receiver objects to the sender's message, the sender needs to explain it
again in a new way.
b.) Natural communication flow requires thinking of how to respond as the other
person is speaking.
c.) People's perspectives have a strong impact on how messages are understood.
d.) Communication breakdowns almost always occur on the receiver's end. -
CORRECT ANSWER C
4) An organization has an issue with rapid turnover in new hires. Exit interviews
indicate that the exiting employees feel that they did not properly understand the
position's requirements or organizational culture and rapidly became disengaged
shortly after being hired. Which action should the organization's HR VP take to
address the turnover rate?
a.) Change the type of interview the organization uses to select applicants in an effort
to find those that are a better cultural fit for the organization.
b.) Create a financial incentive program that offers bonuses to new employees based
on time served by the employee, heavily weighted toward milestones in the first year
of employment.
c.) Implement a talent acquisition process that provides better information to
applicants during the application and interview process, including information on job
descriptions and organizational values.
d.) Implement a job rotation pro - CORRECT ANSWER C
, 5) Why should an organization consider a high-performance culture and strategically
invest in practices to keep high performers motivated and focused?
a.) Turnover can negatively impact organizational productivity, innovation, and
relationships.
b.) It becomes problematic to find successors in critical roles and positions if an
employee exits.
c.) Succession planning and career development activities are made easier in this
type of culture.
d.) High performers have different needs and expectations than the mainstream
workforce. - CORRECT ANSWER A
6) HR discovers that newer employees are four times less likely to participate in the
ancillary benefit programs compared to employees who have been with the company
for at least five years. Which action should the HR director take to help increase
awareness of the programs?
a.) Implement a formal onboarding program.
b.) Mention the programs in the next departmental meeting.
c.) Implement an informal onboarding program.
d.) Implement an orientation program. - CORRECT ANSWER D
7) An organization's yield ratio for offers rejected compared to offers extended for
qualified applicants increased from 50% in year 1 to 75% in year 2. What
recommendation should HR make to improve the selection results for an organization
in a growth mode?
a.) Meet with managers to understand what they believe to be the issues and discuss
their concerns.
b.) Double the recruiting budget, with an emphasis on increasing applicant flow.
c.) Review the employee value proposition along with newly hired attrition data and
recent exit interview surveys.
d.) Discuss the organization's strategic plan with executives to consider acquisitions
as a way to grow qualified staff. - CORRECT ANSWER C
8) An organization in the United States is having trouble staffing its international
department successfully, and this is causing revenue growth to fall below
expectations. The HR VP wants to look into bringing in an expatriate from a country
containing a key market that the organization wants to focus on to drive growth. What
must the organization do before hiring an expatriate for the role?
a.) Prove that all local employees cannot perform the key duties and responsibilities
required by the job description.
b.) Hire a translation firm to translate the job description into the language of the
target market in order to attract applicants.
c.) Engage in a compensation study to ensure that the salary range for the position is
globally competitive.
Answers Latest 2026
1) The HR department is creating a program to help managers successfully manage,
develop, and evaluate employees. Which components must be part of this
performance management program?
a.) Performance evaluation and pay for performance
b.) Position description review and performance planning
c.) Self-evaluation and peer review
d.) Conflict management and negotiation - CORRECT ANSWER B
2) Which employee engagement practice considers the full employee life cycle?
a.) Work/life balance program
b.) Professional development program
c.) Employee assistance program
d.) Employee alumni network - CORRECT ANSWER C
3) What is a valuable insight that can be gained from studying the sender-receiver
communication model (the basic communication model)?
a.) If the receiver objects to the sender's message, the sender needs to explain it
again in a new way.
b.) Natural communication flow requires thinking of how to respond as the other
person is speaking.
c.) People's perspectives have a strong impact on how messages are understood.
d.) Communication breakdowns almost always occur on the receiver's end. -
CORRECT ANSWER C
4) An organization has an issue with rapid turnover in new hires. Exit interviews
indicate that the exiting employees feel that they did not properly understand the
position's requirements or organizational culture and rapidly became disengaged
shortly after being hired. Which action should the organization's HR VP take to
address the turnover rate?
a.) Change the type of interview the organization uses to select applicants in an effort
to find those that are a better cultural fit for the organization.
b.) Create a financial incentive program that offers bonuses to new employees based
on time served by the employee, heavily weighted toward milestones in the first year
of employment.
c.) Implement a talent acquisition process that provides better information to
applicants during the application and interview process, including information on job
descriptions and organizational values.
d.) Implement a job rotation pro - CORRECT ANSWER C
, 5) Why should an organization consider a high-performance culture and strategically
invest in practices to keep high performers motivated and focused?
a.) Turnover can negatively impact organizational productivity, innovation, and
relationships.
b.) It becomes problematic to find successors in critical roles and positions if an
employee exits.
c.) Succession planning and career development activities are made easier in this
type of culture.
d.) High performers have different needs and expectations than the mainstream
workforce. - CORRECT ANSWER A
6) HR discovers that newer employees are four times less likely to participate in the
ancillary benefit programs compared to employees who have been with the company
for at least five years. Which action should the HR director take to help increase
awareness of the programs?
a.) Implement a formal onboarding program.
b.) Mention the programs in the next departmental meeting.
c.) Implement an informal onboarding program.
d.) Implement an orientation program. - CORRECT ANSWER D
7) An organization's yield ratio for offers rejected compared to offers extended for
qualified applicants increased from 50% in year 1 to 75% in year 2. What
recommendation should HR make to improve the selection results for an organization
in a growth mode?
a.) Meet with managers to understand what they believe to be the issues and discuss
their concerns.
b.) Double the recruiting budget, with an emphasis on increasing applicant flow.
c.) Review the employee value proposition along with newly hired attrition data and
recent exit interview surveys.
d.) Discuss the organization's strategic plan with executives to consider acquisitions
as a way to grow qualified staff. - CORRECT ANSWER C
8) An organization in the United States is having trouble staffing its international
department successfully, and this is causing revenue growth to fall below
expectations. The HR VP wants to look into bringing in an expatriate from a country
containing a key market that the organization wants to focus on to drive growth. What
must the organization do before hiring an expatriate for the role?
a.) Prove that all local employees cannot perform the key duties and responsibilities
required by the job description.
b.) Hire a translation firm to translate the job description into the language of the
target market in order to attract applicants.
c.) Engage in a compensation study to ensure that the salary range for the position is
globally competitive.
