, Chapter 1. The Exceptional Manager: What You Do,
gg gg gg gg gg gg gg
gg How You Do It gg gg gg
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
gg gg gg gg gg gg gg gg gg gg gg gg gg gg gg
1) At times, to be efficient in management means NOT using resources in the most
gg gg gg gg gg gg gg gg gg gg gg gg gg
cost- effective way.
gg gg gg
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition
gg gg gg gg gg gg gg gg gg gg
in terms of cutting costs and responsiveness to employees.
gg gg gg gg gg gg gg gg gg
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but
gg gg gg gg gg gg gg gg gg gg gg gg gg
in similar ways, maintaining employee morale.
gg gg gg gg gg gg
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
gg gg gg gg gg gg gg gg gg
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
gg gg gg gg gg gg gg gg gg gg gg gg gg
increase in customer calls during the summer. While doing this, Jorge is involved in
gg gg gg gg gg gg gg gg gg gg gg gg gg gg
organizing.
gg
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
gg gg gg gg gg gg gg gg gg gg gg gg gg gg
restaurants with recent sales. She knows that two restaurants are underperforming, so she
gg gg gg gg gg gg gg gg gg gg gg gg gg
plans on meeting with those managers to discuss corrective action; this process is the
gg gg gg gg gg gg gg gg gg gg gg gg gg gg
controlling managerial function.
gg gg gg
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes
gg gg gg gg gg gg gg gg gg gg gg gg gg gg
strategic long-term decisions about her company’s overall direction, and she creates the
gg gg gg gg gg gg gg gg gg gg gg gg
overall corporate goals, policies, and strategies. In light of these tasks, Tia must be a middle
gg gg gg gg gg gg gg gg gg gg gg gg gg gg gg gg
manager.
gg
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain
gg gg gg gg gg gg gg gg gg gg gg gg gg
of retailers. Leonardo reports directly to the vice president of stores and marketing, a member
gg gg gg gg gg gg gg gg gg gg gg gg gg gg gg
of top management. Leonardo is a middle manager.
gg gg gg gg gg gg gg gg
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles:
gg gg gg gg gg gg gg gg gg
interpersonal, analytical, and critical.
gg gg gg gg
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
gg gg gg gg gg gg gg gg gg gg gg gg gg
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
gg gg gg gg gg gg gg gg gg gg gg gg
answers the question.
gg gg gg
11) Which one of the following is one way to think about management?
gg gg gg gg gg gg gg gg gg gg gg
A) efficiency in motion gg gg
B) the science of helping people
gg gg gg gg
C) the science of accomplishing things
gg gg gg gg
D) the art of getting things done through people
gg gg gg gg gg gg gg
E) the science of synergy
gg gg gg
gg gg gg gg gg gg gg
gg How You Do It gg gg gg
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
gg gg gg gg gg gg gg gg gg gg gg gg gg gg gg
1) At times, to be efficient in management means NOT using resources in the most
gg gg gg gg gg gg gg gg gg gg gg gg gg
cost- effective way.
gg gg gg
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition
gg gg gg gg gg gg gg gg gg gg
in terms of cutting costs and responsiveness to employees.
gg gg gg gg gg gg gg gg gg
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but
gg gg gg gg gg gg gg gg gg gg gg gg gg
in similar ways, maintaining employee morale.
gg gg gg gg gg gg
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
gg gg gg gg gg gg gg gg gg
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the
gg gg gg gg gg gg gg gg gg gg gg gg gg
increase in customer calls during the summer. While doing this, Jorge is involved in
gg gg gg gg gg gg gg gg gg gg gg gg gg gg
organizing.
gg
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
gg gg gg gg gg gg gg gg gg gg gg gg gg gg
restaurants with recent sales. She knows that two restaurants are underperforming, so she
gg gg gg gg gg gg gg gg gg gg gg gg gg
plans on meeting with those managers to discuss corrective action; this process is the
gg gg gg gg gg gg gg gg gg gg gg gg gg gg
controlling managerial function.
gg gg gg
⊚ true
⊚ false
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes
gg gg gg gg gg gg gg gg gg gg gg gg gg gg
strategic long-term decisions about her company’s overall direction, and she creates the
gg gg gg gg gg gg gg gg gg gg gg gg
overall corporate goals, policies, and strategies. In light of these tasks, Tia must be a middle
gg gg gg gg gg gg gg gg gg gg gg gg gg gg gg gg
manager.
gg
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain
gg gg gg gg gg gg gg gg gg gg gg gg gg
of retailers. Leonardo reports directly to the vice president of stores and marketing, a member
gg gg gg gg gg gg gg gg gg gg gg gg gg gg gg
of top management. Leonardo is a middle manager.
gg gg gg gg gg gg gg gg
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles:
gg gg gg gg gg gg gg gg gg
interpersonal, analytical, and critical.
gg gg gg gg
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
gg gg gg gg gg gg gg gg gg gg gg gg gg
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
gg gg gg gg gg gg gg gg gg gg gg gg
answers the question.
gg gg gg
11) Which one of the following is one way to think about management?
gg gg gg gg gg gg gg gg gg gg gg
A) efficiency in motion gg gg
B) the science of helping people
gg gg gg gg
C) the science of accomplishing things
gg gg gg gg
D) the art of getting things done through people
gg gg gg gg gg gg gg
E) the science of synergy
gg gg gg