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, 5 stages for coping with serious medical mistakes 1. acceptance: recognizing a mistake and its effects
2. stepping in: taking responsibility for mistakes
3. integration: assimilate what you have learned from the medical error
4. new narrative: professionals emerge more humble and cautious
5. wisdom: knowledge mixed with compassion and understanding.
How to avoid medical misunderstandings, disappointments, -Establish Trust
and lawsuits and how to respond -Invite feedback
-Respond to complaints and requests as quickly as possible
-Show that you care
-Create realistic expectations
-Put it in writing
-Do not be shy about giving referrals
-Do not forget the family
-Own up to small mistakes
5 steps if an error does occur 1. Rehearse how you will disclose info
2. Deliver it as simply, truthfully, and clearly as possible
3. Stop talking and listen
4. Assess how the news is being received
5. Respond empathetically
Use the words: "error" "mistake" and blur the issue with terms such as "unintended outcome" and
"unexpected occurrence"