NMNC 2320 EXAM 1 | STUDY GUIDE |
QUESTIONS AND ANSWERS | NURSING
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Updated Questions and Answers | 100% Verified Exam Prep
, positive traits of healthcare leaders person-centeredness, front line engagement, relentless focus, transparency,
boundarilessness,
emotional intelligence able to perceive and manage the emotions of self and others (important characteristic of
successful nurse leader)
characteristics of emotional intelligence insight into emotions of team members, understand the perspective of others, open to
new ideas, manages emotions and channels them in positive direction
characteristics of productive teams open and honest communication, ability to work with others who have different skill
levels, emotional/mental stability, common team goal, mix of complementary
skills/experience
what is needed to build an effective team a deliberate process of unifying a group of people into one unit to address specific
goals, interpersonal skills, problem solving, technical/functional expertise
stages of group formation forming, storming, norming, performing, and adjourning
dysfunctional group personalities self-servers, critical conservatives, motor mouths, mouse
self-servers rules of the group do not apply to them
critical conservative criticize every suggestion
motor mouths talk just to hear themselves
mouse silent observer fearful of voicing an opinion
types of followers 1.) effective, 2.) alienated, 3.) yes follower, 4.) partner follower, 5.) contributor follower, 6.)
politician follower, 7.) subordinate follower
passive style of communication let others push them around, do not stand up for themselves, do what they are told
regardless of how they feel, not able to share feelings or needs
aggressive style of communication a person puts their own needs, rights, feelings; communicates in dominating way;
perceived as threatening, punishing, demanding or hostile
QUESTIONS AND ANSWERS | NURSING
EXAM PREP | 100% VERIFIED | A+
GUARANTEE
Updated Questions and Answers | 100% Verified Exam Prep
, positive traits of healthcare leaders person-centeredness, front line engagement, relentless focus, transparency,
boundarilessness,
emotional intelligence able to perceive and manage the emotions of self and others (important characteristic of
successful nurse leader)
characteristics of emotional intelligence insight into emotions of team members, understand the perspective of others, open to
new ideas, manages emotions and channels them in positive direction
characteristics of productive teams open and honest communication, ability to work with others who have different skill
levels, emotional/mental stability, common team goal, mix of complementary
skills/experience
what is needed to build an effective team a deliberate process of unifying a group of people into one unit to address specific
goals, interpersonal skills, problem solving, technical/functional expertise
stages of group formation forming, storming, norming, performing, and adjourning
dysfunctional group personalities self-servers, critical conservatives, motor mouths, mouse
self-servers rules of the group do not apply to them
critical conservative criticize every suggestion
motor mouths talk just to hear themselves
mouse silent observer fearful of voicing an opinion
types of followers 1.) effective, 2.) alienated, 3.) yes follower, 4.) partner follower, 5.) contributor follower, 6.)
politician follower, 7.) subordinate follower
passive style of communication let others push them around, do not stand up for themselves, do what they are told
regardless of how they feel, not able to share feelings or needs
aggressive style of communication a person puts their own needs, rights, feelings; communicates in dominating way;
perceived as threatening, punishing, demanding or hostile
