Airport Certified Employee (ACE) – Communications Centre Operations Practice Examination 2026
Section 1: Airport Communications Centre Fundamentals
Question 1
What is the primary function of an Airport Communications Centre (ACC)?
A) Managing airline ticketing and reservations
B) Processing emergency and non-emergency calls related to airport operations
C) Overseeing retail concession leases
D) Coordinating aircraft maintenance schedules
Answer
Answer: B
Rationale
The ACC serves as the central point for receiving and processing emergency and non-emergency
calls related to airport operations, including security, maintenance, and tenant requests. It is not
involved in ticketing, concessions, or aircraft maintenance scheduling.
Question 2
Which organization developed the Airport Certified Employee (ACE) Communications Centre
Operations certification?
A) FAA
B) TSA
C) AAAE (American Association of Airport Executives)
D) ICAO
Answer
Answer: C
Rationale
The ACE Communications Centre Operations certification is developed and administered by the
American Association of Airport Executives (AAAE), which sets industry standards for airport
communications personnel.
,Question 3
What distinguishes airport communications centres from traditional public safety
communications centres?
A) They only handle emergency calls
B) They manage a broader range of airport-specific functions including emergency and non-
emergency calls, security coordination, and tenant services
C) They only handle non-emergency calls
D) They do not use radio communications
Answer
Answer: B
Rationale
Airport communications centres handle a wider scope than traditional public safety answering points,
including non-emergency operations, security coordination, maintenance dispatch, and tenant
services, in addition to emergency response.
Question 4
What is the most common name used to describe the Airport Communications Centre in the
industry today?
A) Airport Control Tower
B) Airport Operations Centre or Dispatch
C) Airport Security Office
D) Airport Terminal Services
Answer
Answer: B
Rationale
The ACC is most commonly referred to as the Airport Operations Centre or Airport Dispatch, reflecting
its role in coordinating airport-wide operations.
Question 5
2
,What does the acronym ACC stand for in airport communications?
A) Air Traffic Control
B) Airport Communications Centre
C) Aviation Command Centre
D) Aircraft Control Centre
Answer
Answer: B
Rationale
In the context of airport communications, ACC stands for Airport Communications Centre, the hub for
receiving and dispatching information related to airport operations.
Question 6
Which of the following is a primary task performed by the airport communications system?
A) Selling airline tickets
B) Receiving and processing emergency calls
C) Performing aircraft maintenance
D) Managing passenger baggage
Answer
Answer: B
Rationale
One of the primary tasks of the airport communications system is receiving and processing emergency
calls, along with coordinating non-emergency operations and dispatching appropriate resources.
Question 7
What is the concept of operations plan (ConOps) in an ACC?
A) A plan for retail operations
B) A document defining how the communications centre operates, including roles, responsibilities, and
procedures
C) A plan for aircraft maintenance
D) A plan for passenger flow
3
, Answer
Answer: B
Rationale
The Concept of Operations (ConOps) plan is a foundational document that defines the operational
framework of the ACC, including organizational structure, roles, responsibilities, and standard
operating procedures.
Question 8
Which of the following is considered poor radio discipline?
A) Using clear, concise language
B) Using profanity or unnecessary chatter on the radio
C) Identifying yourself before transmitting
D) Keeping transmissions brief
Answer
Answer: B
Rationale
Poor radio discipline includes using profanity, engaging in unnecessary chatter, or failing to follow
established communication protocols, all of which can impede effective communication during critical
incidents.
Question 9
What is the primary operational role of an ACC dispatcher?
A) To manage aircraft maintenance schedules
B) To receive, evaluate, and dispatch appropriate resources in response to calls and incidents
C) To sell airline tickets
D) To manage retail concessions
Answer
Answer: B
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Section 1: Airport Communications Centre Fundamentals
Question 1
What is the primary function of an Airport Communications Centre (ACC)?
A) Managing airline ticketing and reservations
B) Processing emergency and non-emergency calls related to airport operations
C) Overseeing retail concession leases
D) Coordinating aircraft maintenance schedules
Answer
Answer: B
Rationale
The ACC serves as the central point for receiving and processing emergency and non-emergency
calls related to airport operations, including security, maintenance, and tenant requests. It is not
involved in ticketing, concessions, or aircraft maintenance scheduling.
Question 2
Which organization developed the Airport Certified Employee (ACE) Communications Centre
Operations certification?
A) FAA
B) TSA
C) AAAE (American Association of Airport Executives)
D) ICAO
Answer
Answer: C
Rationale
The ACE Communications Centre Operations certification is developed and administered by the
American Association of Airport Executives (AAAE), which sets industry standards for airport
communications personnel.
,Question 3
What distinguishes airport communications centres from traditional public safety
communications centres?
A) They only handle emergency calls
B) They manage a broader range of airport-specific functions including emergency and non-
emergency calls, security coordination, and tenant services
C) They only handle non-emergency calls
D) They do not use radio communications
Answer
Answer: B
Rationale
Airport communications centres handle a wider scope than traditional public safety answering points,
including non-emergency operations, security coordination, maintenance dispatch, and tenant
services, in addition to emergency response.
Question 4
What is the most common name used to describe the Airport Communications Centre in the
industry today?
A) Airport Control Tower
B) Airport Operations Centre or Dispatch
C) Airport Security Office
D) Airport Terminal Services
Answer
Answer: B
Rationale
The ACC is most commonly referred to as the Airport Operations Centre or Airport Dispatch, reflecting
its role in coordinating airport-wide operations.
Question 5
2
,What does the acronym ACC stand for in airport communications?
A) Air Traffic Control
B) Airport Communications Centre
C) Aviation Command Centre
D) Aircraft Control Centre
Answer
Answer: B
Rationale
In the context of airport communications, ACC stands for Airport Communications Centre, the hub for
receiving and dispatching information related to airport operations.
Question 6
Which of the following is a primary task performed by the airport communications system?
A) Selling airline tickets
B) Receiving and processing emergency calls
C) Performing aircraft maintenance
D) Managing passenger baggage
Answer
Answer: B
Rationale
One of the primary tasks of the airport communications system is receiving and processing emergency
calls, along with coordinating non-emergency operations and dispatching appropriate resources.
Question 7
What is the concept of operations plan (ConOps) in an ACC?
A) A plan for retail operations
B) A document defining how the communications centre operates, including roles, responsibilities, and
procedures
C) A plan for aircraft maintenance
D) A plan for passenger flow
3
, Answer
Answer: B
Rationale
The Concept of Operations (ConOps) plan is a foundational document that defines the operational
framework of the ACC, including organizational structure, roles, responsibilities, and standard
operating procedures.
Question 8
Which of the following is considered poor radio discipline?
A) Using clear, concise language
B) Using profanity or unnecessary chatter on the radio
C) Identifying yourself before transmitting
D) Keeping transmissions brief
Answer
Answer: B
Rationale
Poor radio discipline includes using profanity, engaging in unnecessary chatter, or failing to follow
established communication protocols, all of which can impede effective communication during critical
incidents.
Question 9
What is the primary operational role of an ACC dispatcher?
A) To manage aircraft maintenance schedules
B) To receive, evaluate, and dispatch appropriate resources in response to calls and incidents
C) To sell airline tickets
D) To manage retail concessions
Answer
Answer: B
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