FR-H-401 EMPLOYEE ASSISTANCE PROGRAM (EAP)
PROCEDURE MASTER STUDY GUIDE & EXAM (2026/2027
UPDATE)
1. At what minimum rank does the EAP Management Referral process
begin?
A. Company Officer
B. Battalion Chief
C. Division Chief
D. Deputy Chief
Correct Answer: B
Rationale: According to the FR-H-401 procedure, the Management
Referral process is officially initiated at the Battalion Chief rank or
higher.
2. Does an employee who agrees to intervention through a
Management Referral give up their right to confidentiality?
A. Yes, completely
B. Only regarding attendance records
C. No
D. Only if the counselor deems it necessary
Correct Answer: C
Rationale: Agreeing to a Management Referral does not waive the
employee's right to confidentiality. The employee's private clinical
information remains protected.
,3. For what circumstances is self-referral the preferred method?
A. Only when mandated by a supervisor
B. Circumstances affecting the employee's well-being, attendance, or
job performance
C. Only after a critical incident
D. When the employee is facing termination
Correct Answer: B
Rationale: Self-referral is the preferred method for addressing personal
issues that impact an employee's overall well-being, their attendance at
work, or their ability to perform their job duties.
4. How confidential is counseling obtained through a self-referral?
A. Shared with the immediate supervisor
B. Strictly confidential between the EAP Coordinator and the employee
C. Logged in the employee's permanent personnel file
D. Shared with the department chief
Correct Answer: B
Rationale: Counseling obtained through self-referral is strictly
confidential and remains exclusively between the EAP Coordinator and
the employee.
5. How often is the EAP Coordinator's written report stating that the
employee is attending counseling required?
A. Daily
B. Bi-weekly
C. Monthly
D. Weekly
Correct Answer: D
Rationale: When an employee is attending counseling, the EAP
,Coordinator is required to submit a written report on a weekly basis
confirming attendance.
6. How often shall the EAP Coordinator provide updates on the
employee during a Management Referral?
A. Weekly
B. Monthly
C. As requested by the Chief
D. Only at the conclusion of the program
Correct Answer: A
Rationale: During a Management Referral, the EAP Coordinator must
provide weekly updates regarding the employee's progress and
compliance.
7. How shall successful completion be submitted before the employee
is released to function in a high-risk position?
A. Verbally to the Battalion Chief
B. Via email to HR
C. In writing to Fire Rescue
D. Through a formal board review
Correct Answer: C
Rationale: Before an employee can be released to resume duties in a
high-risk position, successful completion of the EAP must be submitted
in writing to Fire Rescue.
8. Which of the following is a primary goal of the Employee Assistance
Program?
A. To punish employees for poor performance
B. To provide supportive intervention for personal and work-related
problems
, C. To replace disciplinary action
D. To track employees' medical histories
Correct Answer: B
Rationale: The primary goal of the EAP is to provide supportive
intervention and resources to help employees resolve personal and
work-related issues that may affect their job performance.
9. Who can initiate a Management Referral?
A. Any colleague
B. A Battalion Chief or higher
C. The employee's spouse
D. The EAP Coordinator
Correct Answer: B
Rationale: A Management Referral is a formal process that must be
initiated by a supervisor at the rank of Battalion Chief or above.
10. What is the primary difference between a self-referral and a
management referral?
A. Self-referral is voluntary; management referral is supervisory-
initiated
B. Self-referral is free; management referral costs money
C. Self-referral is confidential; management referral is public
D. There is no difference
Correct Answer: A
Rationale: The key distinction is that self-referral is voluntary and
initiated by the employee, while a management referral is initiated by a
supervisor due to observed performance or attendance issues.
11. If an employee voluntarily seeks help for substance abuse, what is
the status of their employment?
PROCEDURE MASTER STUDY GUIDE & EXAM (2026/2027
UPDATE)
1. At what minimum rank does the EAP Management Referral process
begin?
A. Company Officer
B. Battalion Chief
C. Division Chief
D. Deputy Chief
Correct Answer: B
Rationale: According to the FR-H-401 procedure, the Management
Referral process is officially initiated at the Battalion Chief rank or
higher.
2. Does an employee who agrees to intervention through a
Management Referral give up their right to confidentiality?
A. Yes, completely
B. Only regarding attendance records
C. No
D. Only if the counselor deems it necessary
Correct Answer: C
Rationale: Agreeing to a Management Referral does not waive the
employee's right to confidentiality. The employee's private clinical
information remains protected.
,3. For what circumstances is self-referral the preferred method?
A. Only when mandated by a supervisor
B. Circumstances affecting the employee's well-being, attendance, or
job performance
C. Only after a critical incident
D. When the employee is facing termination
Correct Answer: B
Rationale: Self-referral is the preferred method for addressing personal
issues that impact an employee's overall well-being, their attendance at
work, or their ability to perform their job duties.
4. How confidential is counseling obtained through a self-referral?
A. Shared with the immediate supervisor
B. Strictly confidential between the EAP Coordinator and the employee
C. Logged in the employee's permanent personnel file
D. Shared with the department chief
Correct Answer: B
Rationale: Counseling obtained through self-referral is strictly
confidential and remains exclusively between the EAP Coordinator and
the employee.
5. How often is the EAP Coordinator's written report stating that the
employee is attending counseling required?
A. Daily
B. Bi-weekly
C. Monthly
D. Weekly
Correct Answer: D
Rationale: When an employee is attending counseling, the EAP
,Coordinator is required to submit a written report on a weekly basis
confirming attendance.
6. How often shall the EAP Coordinator provide updates on the
employee during a Management Referral?
A. Weekly
B. Monthly
C. As requested by the Chief
D. Only at the conclusion of the program
Correct Answer: A
Rationale: During a Management Referral, the EAP Coordinator must
provide weekly updates regarding the employee's progress and
compliance.
7. How shall successful completion be submitted before the employee
is released to function in a high-risk position?
A. Verbally to the Battalion Chief
B. Via email to HR
C. In writing to Fire Rescue
D. Through a formal board review
Correct Answer: C
Rationale: Before an employee can be released to resume duties in a
high-risk position, successful completion of the EAP must be submitted
in writing to Fire Rescue.
8. Which of the following is a primary goal of the Employee Assistance
Program?
A. To punish employees for poor performance
B. To provide supportive intervention for personal and work-related
problems
, C. To replace disciplinary action
D. To track employees' medical histories
Correct Answer: B
Rationale: The primary goal of the EAP is to provide supportive
intervention and resources to help employees resolve personal and
work-related issues that may affect their job performance.
9. Who can initiate a Management Referral?
A. Any colleague
B. A Battalion Chief or higher
C. The employee's spouse
D. The EAP Coordinator
Correct Answer: B
Rationale: A Management Referral is a formal process that must be
initiated by a supervisor at the rank of Battalion Chief or above.
10. What is the primary difference between a self-referral and a
management referral?
A. Self-referral is voluntary; management referral is supervisory-
initiated
B. Self-referral is free; management referral costs money
C. Self-referral is confidential; management referral is public
D. There is no difference
Correct Answer: A
Rationale: The key distinction is that self-referral is voluntary and
initiated by the employee, while a management referral is initiated by a
supervisor due to observed performance or attendance issues.
11. If an employee voluntarily seeks help for substance abuse, what is
the status of their employment?
