USPS PSE EXAM WITH COMPLETE QUESTIONS
AND ANSWERS GRADED A+
The public's perception is mostly shaped by? - ✔✔Resolution Result
Verified Answers ✔✔>>What it sees
What is the art & technique of using words effectively to impact
information & ideas? - ✔✔Resolution Result Verified Answers
✔✔->>Communication What communication involves using spoken
words as opposed to written words? - ✔✔Resolution Result Verified
Answers ✔✔->>Verbal
,Gestures, expressions& other physical cues are known as? -
✔✔Resolution Result Verified Answers ✔✔->>Non-verbal
Technique in active listening used to bring message into greater focus?
- ✔✔Resolution Result Verified Answers ✔✔->>Clarifying
Process used to the receiver(listener) to facilitate communication &
enhance performance - ✔✔Resolution Result Verified Answers
✔✔->>Active Listening
Driving force behind a customers willingness to interact with you, learn
about postal products and make a purchase commitment -
✔✔Resolution Result Verified Answers ✔✔->>Needs
Desire to improve or accomplish something - ✔✔Resolution Result
Verified Answers ✔✔>>A need
In what phrase of GIST does the SSA offer options that would best meet
your customers need? - ✔✔Resolution Result Verified Answers
✔✔->>Suggest
What phrase of GIST contains the Hazmat questions? -
✔✔Resolution Result Verified Answers ✔✔->>Inquire
, What are the 4 hazmat questions? - ✔✔Resolution Result Verified
Answers ✔✔->>Liquid,
fragile, perishable, potentially hazardous
Automatically insured for up to $100 against loss or damage -
✔✔Resolution Result Verified Answers ✔✔->>Express
Mailing and shipping services offer expedited shipping & handling
services to customers that generate a much higher profit per piece than
other domestic package products? - ✔✔Resolution Result Verified
Answers ✔✔->>Premier
2 examples of premier shipping products? - ✔✔Resolution Result
Verified Answers ✔✔>>Express and Global Express Guaranteed
Two words always used with Express Mail? - ✔✔Resolution Result
Verified Answers ✔✔>>Tracking & insurance
What generates the highest profit per piece in the USPS? -
✔✔Resolution Result Verified Answers ✔✔->>Global Express
Guaranteed
When suggesting shipping services to customers, SSA's should start by
offering _______for domestic and ______ for international? -
AND ANSWERS GRADED A+
The public's perception is mostly shaped by? - ✔✔Resolution Result
Verified Answers ✔✔>>What it sees
What is the art & technique of using words effectively to impact
information & ideas? - ✔✔Resolution Result Verified Answers
✔✔->>Communication What communication involves using spoken
words as opposed to written words? - ✔✔Resolution Result Verified
Answers ✔✔->>Verbal
,Gestures, expressions& other physical cues are known as? -
✔✔Resolution Result Verified Answers ✔✔->>Non-verbal
Technique in active listening used to bring message into greater focus?
- ✔✔Resolution Result Verified Answers ✔✔->>Clarifying
Process used to the receiver(listener) to facilitate communication &
enhance performance - ✔✔Resolution Result Verified Answers
✔✔->>Active Listening
Driving force behind a customers willingness to interact with you, learn
about postal products and make a purchase commitment -
✔✔Resolution Result Verified Answers ✔✔->>Needs
Desire to improve or accomplish something - ✔✔Resolution Result
Verified Answers ✔✔>>A need
In what phrase of GIST does the SSA offer options that would best meet
your customers need? - ✔✔Resolution Result Verified Answers
✔✔->>Suggest
What phrase of GIST contains the Hazmat questions? -
✔✔Resolution Result Verified Answers ✔✔->>Inquire
, What are the 4 hazmat questions? - ✔✔Resolution Result Verified
Answers ✔✔->>Liquid,
fragile, perishable, potentially hazardous
Automatically insured for up to $100 against loss or damage -
✔✔Resolution Result Verified Answers ✔✔->>Express
Mailing and shipping services offer expedited shipping & handling
services to customers that generate a much higher profit per piece than
other domestic package products? - ✔✔Resolution Result Verified
Answers ✔✔->>Premier
2 examples of premier shipping products? - ✔✔Resolution Result
Verified Answers ✔✔>>Express and Global Express Guaranteed
Two words always used with Express Mail? - ✔✔Resolution Result
Verified Answers ✔✔>>Tracking & insurance
What generates the highest profit per piece in the USPS? -
✔✔Resolution Result Verified Answers ✔✔->>Global Express
Guaranteed
When suggesting shipping services to customers, SSA's should start by
offering _______for domestic and ______ for international? -
