Epp2601 Exam Pack 2026 [Questions And Well Explained
Answers Communication University of Johannesburg
This study resource is built for students preparing for EPP2601 (Applied Communication in
Policing) at the University of South Africa. It covers the core content of the module, including
communication theory, non-verbal communication, report writing, proposals, cultural
diversity, persuasive communication, listening skills, and meeting procedures. The 300
unique MCQs include verified updated answers and detailed rationales
1. What is the primary purpose of the EPP2601 module?
A) To teach students the history of policing in South Africa
B) To practically apply the theory and principles of advanced communication
strategies used within a policing environment
C) To prepare students for physical fitness tests
D) To study criminal law in depth
Explanation: The primary purpose of EPP2601 is to practically apply the theory and
principles of advanced communication strategies used within a policing environment, as
stated in the module outcomes.
2. Which of the following best describes non-verbal communication?
A) Communication that uses only written words
B) Any way in which we communicate ideas, opinions, and feelings without using
written or spoken words, including signals, gestures, and visual images
C) Communication that uses only spoken words
D) Communication that occurs only in formal settings
,Explanation: Non-verbal communication refers to "any way in which we can communicate
our ideas, opinions and feelings with each other that do not involve using written or spoken
words; including the use of signals, gestures and pictures/visual images."
3. Which of the following is NOT a category of non-verbal communication?
A) Body signals
B) Environmental signals
C) Written signals
D) Sounds and silences
Explanation: The categories of non-verbal communication include body signals,
environmental signals, graphics and visual signals, and sounds and silences. Written signals
are a form of verbal communication.
4. Body signals as a category of non-verbal communication include:
A) Facial expressions
B) Posture
C) Gestures
D) All of the above
Explanation: Body signals include facial expressions, posture, gestures, and other physical
movements that convey meaning without words.
5. Environmental signals in non-verbal communication refer to:
A) The use of charts and graphs
B) The physical setting and surroundings that communicate meaning
,C) The tone of voice used by a speaker
D) The use of silence in communication
Explanation: Environmental signals are non-verbal cues from the physical environment,
such as office layout, lighting, and décor, that communicate messages.
6. Graphics and visual signals in non-verbal communication include:
A) Facial expressions
B) Pictures, signs, and charts
C) Tone of voice
D) Silence
Explanation: Graphics and visual signals include pictures, signs, charts, and other visual
images used to convey information without words.
7. Sounds and silences as a category of non-verbal communication include:
A) Only loud noises
B) The use of tone, pitch, and silence to convey meaning
C) Only written words
D) Only gestures
Explanation: Sounds and silences include vocal cues such as tone, pitch, and the strategic
use of silence to communicate messages.
8. Why is non-verbal communication important in a policing environment?
A) It eliminates the need for verbal communication
B) It transmits meaning through gestures, facial expressions, and visual cues, often
, faster than words
C) It is only used in court
D) It is not important in policing
Explanation: Non-verbal communication transmits meaning through gestures, facial
expressions, and visual cues, often faster than words, which is crucial in policing for quick
assessments and de-escalation.
9. Which of the following is a benefit of using visual communication cues in the
workplace?
A) They are always more accurate than words
B) They can convey complex information quickly and are easily understood across
language barriers
C) They are only useful for formal presentations
D) They are not useful in policing
Explanation: Visual communication cues can convey complex information quickly and are
easily understood across language barriers, making them valuable in diverse policing
environments.
10. What is the term used to describe the tendency to judge other groups based on
one's own standards and customs?
A) Cultural pluralism
B) Ethnocentrism
C) Stereotyping
D) Cultural awareness
Explanation: Ethnocentrism is the tendency to judge other groups based on one's own
standards and customs, which can hinder effective cross-cultural communication.
Answers Communication University of Johannesburg
This study resource is built for students preparing for EPP2601 (Applied Communication in
Policing) at the University of South Africa. It covers the core content of the module, including
communication theory, non-verbal communication, report writing, proposals, cultural
diversity, persuasive communication, listening skills, and meeting procedures. The 300
unique MCQs include verified updated answers and detailed rationales
1. What is the primary purpose of the EPP2601 module?
A) To teach students the history of policing in South Africa
B) To practically apply the theory and principles of advanced communication
strategies used within a policing environment
C) To prepare students for physical fitness tests
D) To study criminal law in depth
Explanation: The primary purpose of EPP2601 is to practically apply the theory and
principles of advanced communication strategies used within a policing environment, as
stated in the module outcomes.
2. Which of the following best describes non-verbal communication?
A) Communication that uses only written words
B) Any way in which we communicate ideas, opinions, and feelings without using
written or spoken words, including signals, gestures, and visual images
C) Communication that uses only spoken words
D) Communication that occurs only in formal settings
,Explanation: Non-verbal communication refers to "any way in which we can communicate
our ideas, opinions and feelings with each other that do not involve using written or spoken
words; including the use of signals, gestures and pictures/visual images."
3. Which of the following is NOT a category of non-verbal communication?
A) Body signals
B) Environmental signals
C) Written signals
D) Sounds and silences
Explanation: The categories of non-verbal communication include body signals,
environmental signals, graphics and visual signals, and sounds and silences. Written signals
are a form of verbal communication.
4. Body signals as a category of non-verbal communication include:
A) Facial expressions
B) Posture
C) Gestures
D) All of the above
Explanation: Body signals include facial expressions, posture, gestures, and other physical
movements that convey meaning without words.
5. Environmental signals in non-verbal communication refer to:
A) The use of charts and graphs
B) The physical setting and surroundings that communicate meaning
,C) The tone of voice used by a speaker
D) The use of silence in communication
Explanation: Environmental signals are non-verbal cues from the physical environment,
such as office layout, lighting, and décor, that communicate messages.
6. Graphics and visual signals in non-verbal communication include:
A) Facial expressions
B) Pictures, signs, and charts
C) Tone of voice
D) Silence
Explanation: Graphics and visual signals include pictures, signs, charts, and other visual
images used to convey information without words.
7. Sounds and silences as a category of non-verbal communication include:
A) Only loud noises
B) The use of tone, pitch, and silence to convey meaning
C) Only written words
D) Only gestures
Explanation: Sounds and silences include vocal cues such as tone, pitch, and the strategic
use of silence to communicate messages.
8. Why is non-verbal communication important in a policing environment?
A) It eliminates the need for verbal communication
B) It transmits meaning through gestures, facial expressions, and visual cues, often
, faster than words
C) It is only used in court
D) It is not important in policing
Explanation: Non-verbal communication transmits meaning through gestures, facial
expressions, and visual cues, often faster than words, which is crucial in policing for quick
assessments and de-escalation.
9. Which of the following is a benefit of using visual communication cues in the
workplace?
A) They are always more accurate than words
B) They can convey complex information quickly and are easily understood across
language barriers
C) They are only useful for formal presentations
D) They are not useful in policing
Explanation: Visual communication cues can convey complex information quickly and are
easily understood across language barriers, making them valuable in diverse policing
environments.
10. What is the term used to describe the tendency to judge other groups based on
one's own standards and customs?
A) Cultural pluralism
B) Ethnocentrism
C) Stereotyping
D) Cultural awareness
Explanation: Ethnocentrism is the tendency to judge other groups based on one's own
standards and customs, which can hinder effective cross-cultural communication.
