TEST BANK for Operations Management,
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14th Edition by William J Stevenson
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Chapters 1 - 19 bn bn bn
,Table of Contents
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Chapter 01 Introduction to Operations Management
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bn Chapter 02 Competitiveness, Strategy, and
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bn ProductivityChapter 03 Forecasting bn bn bn
Chapter 04 Product and Service
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DesignChapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and
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bn ServicesChapter 05S Decision Theory
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Chapter 06 Process Selection and Facility
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LayoutC hapter 07 Work Design and
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bn Measurement Chapter 07S Learning Curves bn bn bn bn
Chapter 08 Location Planning and
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bn AnalysisChapter 08S The Transportation
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bn Model Chapter 09 Management of
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bn Quality Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master
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bn SchedulingChapter 12 MRP and ERP
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Chapter 13 Inventory Management
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bn Chapter 14 JIT and Lean
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bn OperationsC hapter 14S bn bn
bn Maintenance
Chapter 15 Supply Chain
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bn ManagementC hapter 16 Scheduling bn bn bn
Chapter 17 Project Management
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, Chapter 18 Management of Waiting
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bn LinesC hapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management bn bn bn bn bn
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling
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andpromoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will
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impact theability of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one
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of thetwo types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in
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mostorganizations.
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True False
5. The greater the degree of customer involvement, the more challenging the design
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andmanagement of operations.
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True False
, 6. Goods producing organizations are not involved in service
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activities.True
bn Falsebn
7. Service operations require additional inventory because of the unpredictability of
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consumerdemand.
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True False
8. The value of outputs is measured by the prices customers are willing to pay for
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goods orservices.
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True False
9. The use of models will guarantee the best possible
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decisions.True
bn False bn
10. People who work in the field of operations should have skills that include both
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knowledgeand people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of
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living.True False
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12. The operations manager has primary responsibility for making operations system
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designdecisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False
bn bn bn bn
14th Edition by William J Stevenson
bn bn bn bn bn
Chapters 1 - 19 bn bn bn
,Table of Contents
bn bn
Chapter 01 Introduction to Operations Management
bn bn bn bn bn
bn Chapter 02 Competitiveness, Strategy, and
bn bn bn bn
bn ProductivityChapter 03 Forecasting bn bn bn
Chapter 04 Product and Service
bn bn bn bn
DesignChapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and
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bn ServicesChapter 05S Decision Theory
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Chapter 06 Process Selection and Facility
bn bn bn bn bn
LayoutC hapter 07 Work Design and
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bn Measurement Chapter 07S Learning Curves bn bn bn bn
Chapter 08 Location Planning and
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bn AnalysisChapter 08S The Transportation
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bn Model Chapter 09 Management of
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bn Quality Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master
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bn SchedulingChapter 12 MRP and ERP
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Chapter 13 Inventory Management
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bn Chapter 14 JIT and Lean
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bn OperationsC hapter 14S bn bn
bn Maintenance
Chapter 15 Supply Chain
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bn ManagementC hapter 16 Scheduling bn bn bn
Chapter 17 Project Management
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, Chapter 18 Management of Waiting
bn bn bn bn
bn LinesC hapter 19 Linear Programming
bn bn bn bn
Chapter 01 Introduction to Operations Management bn bn bn bn bn
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling
bn bn bn bn bn bn bn bn bn bn bn
andpromoting the organization's goods or services.
bn bn bn bn bn bn bn
True False
2. Often, the collective success or failure of companies' operations functions will
bn bn bn bn bn bn bn bn bn bn
impact theability of a nation to compete with other nations.
bn bn bn bn bn bn bn bn bn bn bn
True False
3. Companies are either producing goods or delivering services. This means that only one
bn bn bn bn bn bn bn bn bn bn bn bn
of thetwo types of operations management strategies are used.
bn bn bn bn bn bn bn bn bn bn
True False
4. Operations, marketing, and finance function independently of each other in
bn bn bn bn bn bn bn bn bn
mostorganizations.
bn bn
True False
5. The greater the degree of customer involvement, the more challenging the design
bn bn bn bn bn bn bn bn bn bn bn
andmanagement of operations.
bn bn bn bn
True False
, 6. Goods producing organizations are not involved in service
bn bn bn bn bn bn bn
activities.True
bn Falsebn
7. Service operations require additional inventory because of the unpredictability of
bn bn bn bn bn bn bn bn bn
consumerdemand.
bn bn
True False
8. The value of outputs is measured by the prices customers are willing to pay for
bn bn bn bn bn bn bn bn bn bn bn bn bn bn
goods orservices.
bn bn bn
True False
9. The use of models will guarantee the best possible
bn bn bn bn bn bn bn bn
decisions.True
bn False bn
10. People who work in the field of operations should have skills that include both
bn bn bn bn bn bn bn bn bn bn bn bn bn
knowledgeand people skills.
bn bn bn bn
True False
11. Assembly lines achieved productivity but at the expense of standard of
bn bn bn bn bn bn bn bn bn bn
living.True False
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12. The operations manager has primary responsibility for making operations system
bn bn bn bn bn bn bn bn bn
designdecisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
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True False