HCAD 301 Exam #2 | UPDATED Questions with 100%
Verified Answers
Q1: Many models, but all follow (Spath)
A: Define improvement goal
Analyze current practices
Design and implement improvements
Measure success along the way
Q2: Goal of Spath model
A: Continuous Improvement
Q3: 4 key questions
A: What does the process work now
What can be improved
How do we improve it
How do we measure and track performance
Q4: Plan
A: State objectives
Determine needed improvements
Design process changes
Identify goals
Q5: Do
A: Implement changes on a small scale (pilot)
Document problems and unexpected events
Gather data to assess impact
Q6: Check
A: Analyze data collected
Compare results with expectations
Summarize lessons learned
Q7: Act
A: Unsuccessful? Start PDCA over
Successful? Implement on a larger scale (whole facility)
Predict results
Institutionalize the changes
Important to celebrate!
Q8: Rapid cycle improvement
, A: Accelerated timeframe
Many PDCA cycles build off of one another
Q9: Systems Improvement: FOCUS PDCA
A: Find a process to improve
Organize a team that knows it
Clarify current knowledge
Understand sources of variation
Select the improvement
Plan the improvement
Do the improvement
Check the results
Act to gain hold
Q10: Core knowledge
A: Knowledge of customer
Knowledge of organization policy
Knowledge of work as a process
All intertwined and the knowledge overlaps
Q11: F.A.D.E.
A: Focus - choose problem & write stmt
Analyze - gather data
Develop - solution/plan
Execute - implement/monitor
Q12: 6 steps for problem solving
(The problem solving cycle)
A: 1. Identifying & select problem
2. Analyze problem
3. Generate potential solutions
4. Select and & plan solution
5. Implement solution
6. Evaluate solution
Q13: Culture of organization
A: Def: An organization's value system and collection of guiding principles
Q14: Driving forces and beliefs of culture
A: Organizational needs
Leadership
Employees (satisfaction and commitment)
Q15: Steps in LEAN approaches
Verified Answers
Q1: Many models, but all follow (Spath)
A: Define improvement goal
Analyze current practices
Design and implement improvements
Measure success along the way
Q2: Goal of Spath model
A: Continuous Improvement
Q3: 4 key questions
A: What does the process work now
What can be improved
How do we improve it
How do we measure and track performance
Q4: Plan
A: State objectives
Determine needed improvements
Design process changes
Identify goals
Q5: Do
A: Implement changes on a small scale (pilot)
Document problems and unexpected events
Gather data to assess impact
Q6: Check
A: Analyze data collected
Compare results with expectations
Summarize lessons learned
Q7: Act
A: Unsuccessful? Start PDCA over
Successful? Implement on a larger scale (whole facility)
Predict results
Institutionalize the changes
Important to celebrate!
Q8: Rapid cycle improvement
, A: Accelerated timeframe
Many PDCA cycles build off of one another
Q9: Systems Improvement: FOCUS PDCA
A: Find a process to improve
Organize a team that knows it
Clarify current knowledge
Understand sources of variation
Select the improvement
Plan the improvement
Do the improvement
Check the results
Act to gain hold
Q10: Core knowledge
A: Knowledge of customer
Knowledge of organization policy
Knowledge of work as a process
All intertwined and the knowledge overlaps
Q11: F.A.D.E.
A: Focus - choose problem & write stmt
Analyze - gather data
Develop - solution/plan
Execute - implement/monitor
Q12: 6 steps for problem solving
(The problem solving cycle)
A: 1. Identifying & select problem
2. Analyze problem
3. Generate potential solutions
4. Select and & plan solution
5. Implement solution
6. Evaluate solution
Q13: Culture of organization
A: Def: An organization's value system and collection of guiding principles
Q14: Driving forces and beliefs of culture
A: Organizational needs
Leadership
Employees (satisfaction and commitment)
Q15: Steps in LEAN approaches
