INTRODUCTION TO MANAGEMENT FINAL
(UNIVERSITY OF IOWA) UPDATED QUESTIONS AND
CORRECT ANSWERS
Question:
1. Correlation be-tween missed classes and final points
Answer:
r=.41
Question:
2. Definition of management
Answer:
Getting work done through others
Question:
3. How do I get help?
Answer:
1. Do your homework = search for your answers first
2. Think strategically about who to ask
3. Prepare a good question
4. Be patient, kind, and professional
Question:
4. Life lessons
Answer:
1. The most effective and most respected people show initiative and look for
answers before relying on other people
2. Sometimes the person sitting next to you is the best source of information
3. Even if your boss really likes you, do not bother him or her with questions that
you should be able to answer yourself
4. Do your homework, and let people know you've done your homework, other-
wise they just might ask you, "Did you do your homework?"
5. Make other people feel that their work is important, even if you are not sure
whether it is
6. Gratitude gains you a great deal of good will from others; adopting an attitude
of entitlement and being a jerk irritates others and may mean you don't get the answers you need
7. Sometimes a short face-to-face meeting is the best way to get questions
answered, and the best way to get to know someone
8. Your time is valuable. So is theirs. People who schedule ahead of time will get
attention. People who don't may be ignored
9. Asking the right person, the right way, is the best way to get the right answer
and gain respect in the process
Question:
5. Types of man-agers
Answer:
Top managers Middle managers First-line managers Team leaders
,Question:
6. Top managers
Answer:
Responsible for: -overall direction of the organization -creating a context for change -developing
employees' commitment to and ownership of the company's perfor-mance -creating a positive
organizational culture through language and action -monitoring their business environments
Question:
7. Middle man-agers
Answer:
Responsible for: -setting objectives consistent with top management's goals -planning and
implementing subunit strategies for achieving those objectives -allocating resources to meet
objectives -coordinating and linking groups, departments, and divisions within a company
-monitoring and managing the performance of the subunits and individual man-agers who report to
them -implementing the changes or strategies generated by top managers Have control over
company's resources, finances, budgets
Question:
8. First-line man-agers
Answer:
Responsible for: -managing the performance of entry-level employees who are directly responsi-ble
for producing a company's goods and services -monitoring, teaching, short-term planning Only
managers that train and supervise non-managers
Question:
9. Team leaders
Answer:
Responsible for: -facilitating team activities toward accomplishing a goal -helping their team
members plan and schedule work, learn to solve problems, and work efficiently with each other
-fostering good relationships and addressing problematic ones within their teams -managing external
relationships There to bring intellectual, emotional, and spiritual resources to the team
Question:
10. Models
Answer:
Useful simplifications of reality
Question:
11. Four functions of managers
Answer:
Planning Organizing Leading Controlling
Question:
12. Planning
,Answer:
"determining organizational goals and a means for achieving them" -setting goals and deciding on
action -developing rules and procedures -developing budgets and plans -all managers plan, no matter
what level they are
Question:
13. Organizing
Answer:
"deciding where decisions will be made, who will do what jobs and tasks, and who will work for
whom in the company" -identifying jobs to be done -hiring people to do them -establishing
departments -establishing a chain of command -delegating
Question:
14. Leading
Answer:
"inspiring and motivating workers to work hard to achieve organizational goals" -influencing others
to get the job done -maintaining morale -molding company culture -managing conflicts and
communication
Question:
15. Controlling
Answer:
"monitoring progress toward goal achievement and taking corrective action when progress isn't being
made" -setting standards -comparing performance with standards -taking corrective action
Question:
16. Gaining manage-ment skills
Answer:
Sources of learning -reading -reflection -relationships -real experience Read the advice of good
managers Think about what you've read and experiences you've had
Question:
17. Top 3 (of 10) mis-takes managers make
Answer:
1. Insensitive to others: abrasive, intimidating, bullying style
2. Cold, aloof, arrogant
3. Betrays trust
Question:
18. Transition to management
Answer:
Managers' initial expectations -be the boss -formal authority -manage tasks -job is not managing
people After 6 months as a manager -initial expectations were wrong -fast paced -heavy workload
-job is to the problem solver and troubleshooter for subordinates After a year as a manger -no longer a
doer -communication, listening, and positive reinforcement -learning to adapt and control stress -job
is people development
, Question:
19. Self-manage-ment process
Answer:
1. self-assessment and planning
2. goal setting
3. self and environmental control
4. evaluating and rewarding progress
Question:
20. Self-assessment and planning
Answer:
Assessing about where you are in your life and where you want to be in the future Ask: "What are my
strengths?" "What do I want them to be?" "What am I doing now?" "What do I want to be doing?"
"Where am I now?" "Where do I want to go?" Common mistakes: -not having standards -ignoring
important parts of our identities
Question:
21. Goal setting
Answer:
Set S.M.A.R.T goals Common mistakes: -failure to set goals -setting vague goals -failing to follow
through with goals
Question:
22. Self and environ-mental control
Answer:
Self control -learn to distinguish what is important (produces a desired result) and what is urgent
(demands immediate attention) -spend time on activities that are important not urgent -common
mistake: allowing negative emotions or habits to derail us Environmental control -proactively
structure work environment to increase likelihood of success -common mistake: allowing others to
control your time
Question:
23. Evaluating and rewarding progress
Answer:
Determine what you've accomplished and reward yourself accordingly Common mistakes:
-rewarding yourself too early, too late, or too much -punishing yourself if you fail
Question:
24. Emotional con-trol activities
Answer:
Ask yourself 3 good things that happened in your life yesterday Research suggests that people who do
this have lower stress levels/depres-sion/anxiety and are overall more happy
Question:
25. Morgenstern's time management tips
(UNIVERSITY OF IOWA) UPDATED QUESTIONS AND
CORRECT ANSWERS
Question:
1. Correlation be-tween missed classes and final points
Answer:
r=.41
Question:
2. Definition of management
Answer:
Getting work done through others
Question:
3. How do I get help?
Answer:
1. Do your homework = search for your answers first
2. Think strategically about who to ask
3. Prepare a good question
4. Be patient, kind, and professional
Question:
4. Life lessons
Answer:
1. The most effective and most respected people show initiative and look for
answers before relying on other people
2. Sometimes the person sitting next to you is the best source of information
3. Even if your boss really likes you, do not bother him or her with questions that
you should be able to answer yourself
4. Do your homework, and let people know you've done your homework, other-
wise they just might ask you, "Did you do your homework?"
5. Make other people feel that their work is important, even if you are not sure
whether it is
6. Gratitude gains you a great deal of good will from others; adopting an attitude
of entitlement and being a jerk irritates others and may mean you don't get the answers you need
7. Sometimes a short face-to-face meeting is the best way to get questions
answered, and the best way to get to know someone
8. Your time is valuable. So is theirs. People who schedule ahead of time will get
attention. People who don't may be ignored
9. Asking the right person, the right way, is the best way to get the right answer
and gain respect in the process
Question:
5. Types of man-agers
Answer:
Top managers Middle managers First-line managers Team leaders
,Question:
6. Top managers
Answer:
Responsible for: -overall direction of the organization -creating a context for change -developing
employees' commitment to and ownership of the company's perfor-mance -creating a positive
organizational culture through language and action -monitoring their business environments
Question:
7. Middle man-agers
Answer:
Responsible for: -setting objectives consistent with top management's goals -planning and
implementing subunit strategies for achieving those objectives -allocating resources to meet
objectives -coordinating and linking groups, departments, and divisions within a company
-monitoring and managing the performance of the subunits and individual man-agers who report to
them -implementing the changes or strategies generated by top managers Have control over
company's resources, finances, budgets
Question:
8. First-line man-agers
Answer:
Responsible for: -managing the performance of entry-level employees who are directly responsi-ble
for producing a company's goods and services -monitoring, teaching, short-term planning Only
managers that train and supervise non-managers
Question:
9. Team leaders
Answer:
Responsible for: -facilitating team activities toward accomplishing a goal -helping their team
members plan and schedule work, learn to solve problems, and work efficiently with each other
-fostering good relationships and addressing problematic ones within their teams -managing external
relationships There to bring intellectual, emotional, and spiritual resources to the team
Question:
10. Models
Answer:
Useful simplifications of reality
Question:
11. Four functions of managers
Answer:
Planning Organizing Leading Controlling
Question:
12. Planning
,Answer:
"determining organizational goals and a means for achieving them" -setting goals and deciding on
action -developing rules and procedures -developing budgets and plans -all managers plan, no matter
what level they are
Question:
13. Organizing
Answer:
"deciding where decisions will be made, who will do what jobs and tasks, and who will work for
whom in the company" -identifying jobs to be done -hiring people to do them -establishing
departments -establishing a chain of command -delegating
Question:
14. Leading
Answer:
"inspiring and motivating workers to work hard to achieve organizational goals" -influencing others
to get the job done -maintaining morale -molding company culture -managing conflicts and
communication
Question:
15. Controlling
Answer:
"monitoring progress toward goal achievement and taking corrective action when progress isn't being
made" -setting standards -comparing performance with standards -taking corrective action
Question:
16. Gaining manage-ment skills
Answer:
Sources of learning -reading -reflection -relationships -real experience Read the advice of good
managers Think about what you've read and experiences you've had
Question:
17. Top 3 (of 10) mis-takes managers make
Answer:
1. Insensitive to others: abrasive, intimidating, bullying style
2. Cold, aloof, arrogant
3. Betrays trust
Question:
18. Transition to management
Answer:
Managers' initial expectations -be the boss -formal authority -manage tasks -job is not managing
people After 6 months as a manager -initial expectations were wrong -fast paced -heavy workload
-job is to the problem solver and troubleshooter for subordinates After a year as a manger -no longer a
doer -communication, listening, and positive reinforcement -learning to adapt and control stress -job
is people development
, Question:
19. Self-manage-ment process
Answer:
1. self-assessment and planning
2. goal setting
3. self and environmental control
4. evaluating and rewarding progress
Question:
20. Self-assessment and planning
Answer:
Assessing about where you are in your life and where you want to be in the future Ask: "What are my
strengths?" "What do I want them to be?" "What am I doing now?" "What do I want to be doing?"
"Where am I now?" "Where do I want to go?" Common mistakes: -not having standards -ignoring
important parts of our identities
Question:
21. Goal setting
Answer:
Set S.M.A.R.T goals Common mistakes: -failure to set goals -setting vague goals -failing to follow
through with goals
Question:
22. Self and environ-mental control
Answer:
Self control -learn to distinguish what is important (produces a desired result) and what is urgent
(demands immediate attention) -spend time on activities that are important not urgent -common
mistake: allowing negative emotions or habits to derail us Environmental control -proactively
structure work environment to increase likelihood of success -common mistake: allowing others to
control your time
Question:
23. Evaluating and rewarding progress
Answer:
Determine what you've accomplished and reward yourself accordingly Common mistakes:
-rewarding yourself too early, too late, or too much -punishing yourself if you fail
Question:
24. Emotional con-trol activities
Answer:
Ask yourself 3 good things that happened in your life yesterday Research suggests that people who do
this have lower stress levels/depres-sion/anxiety and are overall more happy
Question:
25. Morgenstern's time management tips
