CCMA NHA EXAM |ACTUAL QUESTIONS AND
VERIFIED ANSWERS|BRAND NEW 2026-2027
UPDATE|GRADED A+
Question 1
Which of the following techniques should a medical assistant use to gather additional
information from a patient who is having chest pain?
Ask closed-ended questions.
Summarize patient information.
Ask open-ended questions.
Demonstrate empathy.
CORRECT ANSWER
Ask open-ended questions.
Question 2
A medical assistant is caring for a patient who is terminally ill and has been crying
uncontrollably as well as refusing to eat or see their family. The assistant should identify
this as which of the following Kübler-Ross stages of grief?
Depression
Acceptance
Denia
Anger
CORRECT ANSWER
Depression
Question 3
1
,A medical assistant can provide patient care coordination and community resources
through which of the following roles?
Patient navigator
Occupational therapist
Medical technologist
Physician assistant
CORRECT ANSWER
Patient navigator
Question 4
When coaching a patient, which of the following is an example of disease prevention?
Providing hands-on instruction about how to check a blood glucose level at home
Providing instructions about effective hand washing
Providing a patient with informacion about annual diabetic eye exams
Providing an instructional video based on the patient home nealth care and follow-up
appointments
CORRECT ANSWER
Providing instructions about effective hand washing
Question 5
A medical assistant is performing intake for a 6-month-old patient. Which of the following
measurements is required to complete the pediatric growth chart?
.....
•
Head circumference
Body mass index (BMI)
2
, Pain level
Waist circumference
CORRECT ANSWER
Head circumference
Question 6
A patient calls a provider's office requesting their laboratory results. A medical assistant
notes an authorization on the patient's medical record to give the patient the results when
they call. Which of the following actions should the assistant take to maintain the patient's
confidentiality?
Move to a private office.
Make calls after hours.
Send the results in writing
Place the call on speaker.
CORRECT ANSWER
Move to a private office.
Question 7
A medical assistant is preparing a patient for a vaginal examination and Papanicolaou
(Pap) test. In which of the following positions should the assistant place the patient for
this procedure?
Fowler's position
Prone position
Lateral semi-prone recumbent position
Lithotomy position
CORRECT ANSWER
Lithotomy position
3
VERIFIED ANSWERS|BRAND NEW 2026-2027
UPDATE|GRADED A+
Question 1
Which of the following techniques should a medical assistant use to gather additional
information from a patient who is having chest pain?
Ask closed-ended questions.
Summarize patient information.
Ask open-ended questions.
Demonstrate empathy.
CORRECT ANSWER
Ask open-ended questions.
Question 2
A medical assistant is caring for a patient who is terminally ill and has been crying
uncontrollably as well as refusing to eat or see their family. The assistant should identify
this as which of the following Kübler-Ross stages of grief?
Depression
Acceptance
Denia
Anger
CORRECT ANSWER
Depression
Question 3
1
,A medical assistant can provide patient care coordination and community resources
through which of the following roles?
Patient navigator
Occupational therapist
Medical technologist
Physician assistant
CORRECT ANSWER
Patient navigator
Question 4
When coaching a patient, which of the following is an example of disease prevention?
Providing hands-on instruction about how to check a blood glucose level at home
Providing instructions about effective hand washing
Providing a patient with informacion about annual diabetic eye exams
Providing an instructional video based on the patient home nealth care and follow-up
appointments
CORRECT ANSWER
Providing instructions about effective hand washing
Question 5
A medical assistant is performing intake for a 6-month-old patient. Which of the following
measurements is required to complete the pediatric growth chart?
.....
•
Head circumference
Body mass index (BMI)
2
, Pain level
Waist circumference
CORRECT ANSWER
Head circumference
Question 6
A patient calls a provider's office requesting their laboratory results. A medical assistant
notes an authorization on the patient's medical record to give the patient the results when
they call. Which of the following actions should the assistant take to maintain the patient's
confidentiality?
Move to a private office.
Make calls after hours.
Send the results in writing
Place the call on speaker.
CORRECT ANSWER
Move to a private office.
Question 7
A medical assistant is preparing a patient for a vaginal examination and Papanicolaou
(Pap) test. In which of the following positions should the assistant place the patient for
this procedure?
Fowler's position
Prone position
Lateral semi-prone recumbent position
Lithotomy position
CORRECT ANSWER
Lithotomy position
3
