CPHQ EXAM 2 QUESTIONS AND CORRECT ANSWERS
Strategy - Answers - A planned action toward a goal
Strategic Management Process - Answers - A six-step process that encompasses
strategic planning, implementation, and evaluation
Strategic Planning - Answers - A set of procedures for making decisions about the
organization's long-term goals and strategies. Consider what the company wants to do,
what it should do, and what it can do.
mission statement - Answers - a short, specific written statement of the reason a
business exists.
Vision Statement - Answers - Expresses what the organization should become, where it
wants to go strategically
Guiding Principles - Answers - Define the organizations attitudes and policies for
employees and thereby help to direct the vision.
SMART goals - Answers - goals that are specific, measurable, attainable, realistic, and
timely
How to determine "what an organization should do" - Answers - Assess the external
environment
How to determine " what an organization can do" - Answers - Assess the internal
environment
structural variables - Answers - Subsystems of an organizations
Hoshin - Answers - A Japanese word meaning statement of objectives.
Hoshin Kanri planning - Answers - policy deployment through a strategic planning
process that utilizes project-based improvement. Planning typically performed at three
levels: general (senior management), intermediate (middle management), and detailed
(implementation teams).
Bears ultimate responsibility for setting policy, financial and strategic direction, and the
quality of care and service provided by all of its practitioners - Answers - An
organization's governing body
Leadership - Answers - The ability to influence an individual or group toward
achievement of goals. Determining the correct direction or path.
, Management - Answers - Doing the correct things to stay on the correct path.
Continuous survey readiness (CSR) - Answers - Preparation for accreditation surveys
Credentialing and Privileging - Answers - Process by which a provider is granted
permission to practice in an inpatient setting
ACGME six areas of general competencies - Answers - Patient care, medical or clinical
knowledge, practice-based learning and improvement, interpersonal and
communication skills, professionalism, systems-based practice
Performance Management - Answers - A process of defining, measuring, appraising,
providing feedback on, and improving performance
Studer's pillars - Answers - Service, quality, financial, people, growth
Framework for leadership for improvement step 1 - Answers - Set direction: Mission,
vision, strategy
Framework for leadership for improvement step 2 - Answers - Establish the foundation
Framework for leadership for improvement step 3 - Answers - Build will
Framework for leadership for improvement step 4 - Answers - Generate ideas
Framework for leadership for improvement step 5 - Answers - Execute change
Spaghetti diagram - Answers - A graphic representation of the flow of traffic or
movement. Also called a layout diagram.
Checklist - Answers - A standard way to ensure completion of critical tasks for a
process or activity
5-S - Answers - A lean tool that represents: sort, straighten, scrub, systematize,
standardize
Value Stream Mapping - Answers - A graphical way to analyze where value is or is not
being added as material flows through a process.
Voice of the Customer - Answers - A list of needs, wants, and desires of the customer of
a process output, sometimes called specifications or requirements
SIPOC diagram - Answers - a type of process map that includes suppliers, inputs,
processing, outputs, and customers
Strategy - Answers - A planned action toward a goal
Strategic Management Process - Answers - A six-step process that encompasses
strategic planning, implementation, and evaluation
Strategic Planning - Answers - A set of procedures for making decisions about the
organization's long-term goals and strategies. Consider what the company wants to do,
what it should do, and what it can do.
mission statement - Answers - a short, specific written statement of the reason a
business exists.
Vision Statement - Answers - Expresses what the organization should become, where it
wants to go strategically
Guiding Principles - Answers - Define the organizations attitudes and policies for
employees and thereby help to direct the vision.
SMART goals - Answers - goals that are specific, measurable, attainable, realistic, and
timely
How to determine "what an organization should do" - Answers - Assess the external
environment
How to determine " what an organization can do" - Answers - Assess the internal
environment
structural variables - Answers - Subsystems of an organizations
Hoshin - Answers - A Japanese word meaning statement of objectives.
Hoshin Kanri planning - Answers - policy deployment through a strategic planning
process that utilizes project-based improvement. Planning typically performed at three
levels: general (senior management), intermediate (middle management), and detailed
(implementation teams).
Bears ultimate responsibility for setting policy, financial and strategic direction, and the
quality of care and service provided by all of its practitioners - Answers - An
organization's governing body
Leadership - Answers - The ability to influence an individual or group toward
achievement of goals. Determining the correct direction or path.
, Management - Answers - Doing the correct things to stay on the correct path.
Continuous survey readiness (CSR) - Answers - Preparation for accreditation surveys
Credentialing and Privileging - Answers - Process by which a provider is granted
permission to practice in an inpatient setting
ACGME six areas of general competencies - Answers - Patient care, medical or clinical
knowledge, practice-based learning and improvement, interpersonal and
communication skills, professionalism, systems-based practice
Performance Management - Answers - A process of defining, measuring, appraising,
providing feedback on, and improving performance
Studer's pillars - Answers - Service, quality, financial, people, growth
Framework for leadership for improvement step 1 - Answers - Set direction: Mission,
vision, strategy
Framework for leadership for improvement step 2 - Answers - Establish the foundation
Framework for leadership for improvement step 3 - Answers - Build will
Framework for leadership for improvement step 4 - Answers - Generate ideas
Framework for leadership for improvement step 5 - Answers - Execute change
Spaghetti diagram - Answers - A graphic representation of the flow of traffic or
movement. Also called a layout diagram.
Checklist - Answers - A standard way to ensure completion of critical tasks for a
process or activity
5-S - Answers - A lean tool that represents: sort, straighten, scrub, systematize,
standardize
Value Stream Mapping - Answers - A graphical way to analyze where value is or is not
being added as material flows through a process.
Voice of the Customer - Answers - A list of needs, wants, and desires of the customer of
a process output, sometimes called specifications or requirements
SIPOC diagram - Answers - a type of process map that includes suppliers, inputs,
processing, outputs, and customers
