GAINSIGHT ADMIN UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
EXAM SCRIPT
◉ Gainsight's Analytics Stack uses:
Answer: Mongo DB, Redshift and Heroku
◉ Some key Objects you as an Admin need to be familiar with
include:
Answer: Customer Info, CTA, and CS Tasks
◉ True or False: Each Customer Info record has a 2:1 Master-
Detail relationship to an existing Salesforce account
Answer: FALSE
◉ True or False: Every customer in Gainsight has a record in the
Customer Info Object
Answer: TRUE
◉ True or False: Gainsight uses the processing stack to process
Rules and Copilot programs
Answer: TRUE
, ◉ True or False: MDA is fully integrated into GS UI without
impacting SFDC storage
Answer: TRUE
◉ Gainsight objects function similar to Salesforce objects, where
you have the ability to:
Answer: 1. Use a Salesforce data loader to import and export
records
2. Add custom fields to Gainsight objects like you can with other
SFDC objects
3. Link to existing Salesforce objects such as Account or Contact
◉ Gainsight collects best practices from thought leaders among
customers, community, and others and presents these as
importable assets through:
Answer: Gainsight Vault
◉ With Vault you can:
Answer: 1. Import assets across industries, customer segments,
and business functions and configure them right away
2. Save time and reduce errors by downloading ready-to-use
Gainsight assets
3. Learn from the best practices of your peers who have shared
their experiences and through process on building and managing
a customer-centric business
QUESTIONS AND CORRECT ANSWERS
EXAM SCRIPT
◉ Gainsight's Analytics Stack uses:
Answer: Mongo DB, Redshift and Heroku
◉ Some key Objects you as an Admin need to be familiar with
include:
Answer: Customer Info, CTA, and CS Tasks
◉ True or False: Each Customer Info record has a 2:1 Master-
Detail relationship to an existing Salesforce account
Answer: FALSE
◉ True or False: Every customer in Gainsight has a record in the
Customer Info Object
Answer: TRUE
◉ True or False: Gainsight uses the processing stack to process
Rules and Copilot programs
Answer: TRUE
, ◉ True or False: MDA is fully integrated into GS UI without
impacting SFDC storage
Answer: TRUE
◉ Gainsight objects function similar to Salesforce objects, where
you have the ability to:
Answer: 1. Use a Salesforce data loader to import and export
records
2. Add custom fields to Gainsight objects like you can with other
SFDC objects
3. Link to existing Salesforce objects such as Account or Contact
◉ Gainsight collects best practices from thought leaders among
customers, community, and others and presents these as
importable assets through:
Answer: Gainsight Vault
◉ With Vault you can:
Answer: 1. Import assets across industries, customer segments,
and business functions and configure them right away
2. Save time and reduce errors by downloading ready-to-use
Gainsight assets
3. Learn from the best practices of your peers who have shared
their experiences and through process on building and managing
a customer-centric business
