Gainsight Admin Tested Questions And Solutions Final Paper

GAINSIGHT ADMIN TESTED QUESTIONS
AND SOLUTIONS FINAL PAPER

◉ Exceptions in Scorecards (select all that apply):
A. Can be manually updated by the end user
B. Can be defined for different account segments
C. Are used to override the Overall Score
D. Can be defined using multiple measures
Answer: C and D


◉ The report that lets you quickly update manual scores as well
as overall score visibility and segmentation is called:
A. Scorecard Mass Edit
B. Report Builder Score Edit
C. Scorecard Fact Object
D. Scorecard Measure Edit
Answer: A. Scorecard Mass Edit


◉ Scorecards can be created on:
A. Company Only
B. Relationship Only
C. Company and Relationship
D. None of the above

, Answer: C. Company and Relationship


◉ Best practice recommendations for Scorecards include (select
all that apply):
A. Use at least 12 measures
B. Subjective measure weighting should total no more than 15%
C. Usage should total more than half the weighting
D. All organizations should use multiple scorecards
Answer: B and C


◉ Multiple scorecard examples include (select all that apply):
A. Product
B. Segment
C. Hierarchy
D. Lifecycle
Answer: A, B, and D


◉ Admins should re-evaluate the validity of Scorecard
configuration every 6-12 months. (T/F)
Answer: True


◉ Which section should be put first in C360?
A. Attributes
B. Segment