GAINSIGHT ADMIN CERTIFICATE
COMPREHENSIVE EXAM STUDY GUIDE
WITH COMPLETE SOLUTIONS
●● Among other things, gainsight provides:
A. A 360 Degree snapshot of customers
B. Proactive alerts when customers are at risk of churn
C. Assessment of risk renewal
D. All of the above
Answer: D. All of the above
●● Select the three stages of Gainsight Elements Customer Success
Maturity.
A. Insights & Actions
B. Overviews
C. Outcomes
D. Transformation
Answer: A, C, and D
●● What are the various sources through which Gainsight offers help?
A. Gainsight Go
B. Community
,C. Support Ticket
D. All of the above
Answer: D
●● Gainsight Community is...
A. Where you download best practice examples
B. Used to track open Gainsight Support Cases
C. A forum where customers can interact with each other and the
Gainsight team.
D. The best place to get answers to configuration questions.
Answer: C
●● In Gainsight Go you can find (select all that apply):
A. Links to Gainsight support, community, and customer success
B. Gainsight Product Release Notes
C. Product documentation and tutorials
D. A support Chat feature
Answer: A, B, C, and D
●● An admin's responsibilities may include (select all that apply):
A. Implementation
B. Maintenance and Support
,C. Business Processess
D. A and B only
Answer: A, B, and C
●● Gainsight's Analytics Stack uses:
A. Mongo DB
B. Redshift
C. Heroku
D. All of the above
Answer: D
●● Some key objects you as an Admin need to be familiar with include:
A. Company
B. Call to Action
C. CS Tasks
D. All of the above
Answer: D
●● Which Gainsight custom object stores your list of Customer
Accounts?
A. Person
B. Call to Action
, C. Company
D. Relationship
Answer: C
●● Data Management refers to the applications and tools we use to
create and manage data. (T/F)
Answer: True
●● At Gainsight, we refer to our data management platform as:
A. Gainsight MDA
B. Gainsight Community
C. Gainsight Support
D. All of the above
Answer: A
●● MDA allows you to:
A. Create and modify objects, fields and data types
B. Set up constraints: Update Key or Default Values
C. Check MDA object dependencies
D. View the data, record count and delete existing data
E. All of the above
Answer: E
COMPREHENSIVE EXAM STUDY GUIDE
WITH COMPLETE SOLUTIONS
●● Among other things, gainsight provides:
A. A 360 Degree snapshot of customers
B. Proactive alerts when customers are at risk of churn
C. Assessment of risk renewal
D. All of the above
Answer: D. All of the above
●● Select the three stages of Gainsight Elements Customer Success
Maturity.
A. Insights & Actions
B. Overviews
C. Outcomes
D. Transformation
Answer: A, C, and D
●● What are the various sources through which Gainsight offers help?
A. Gainsight Go
B. Community
,C. Support Ticket
D. All of the above
Answer: D
●● Gainsight Community is...
A. Where you download best practice examples
B. Used to track open Gainsight Support Cases
C. A forum where customers can interact with each other and the
Gainsight team.
D. The best place to get answers to configuration questions.
Answer: C
●● In Gainsight Go you can find (select all that apply):
A. Links to Gainsight support, community, and customer success
B. Gainsight Product Release Notes
C. Product documentation and tutorials
D. A support Chat feature
Answer: A, B, C, and D
●● An admin's responsibilities may include (select all that apply):
A. Implementation
B. Maintenance and Support
,C. Business Processess
D. A and B only
Answer: A, B, and C
●● Gainsight's Analytics Stack uses:
A. Mongo DB
B. Redshift
C. Heroku
D. All of the above
Answer: D
●● Some key objects you as an Admin need to be familiar with include:
A. Company
B. Call to Action
C. CS Tasks
D. All of the above
Answer: D
●● Which Gainsight custom object stores your list of Customer
Accounts?
A. Person
B. Call to Action
, C. Company
D. Relationship
Answer: C
●● Data Management refers to the applications and tools we use to
create and manage data. (T/F)
Answer: True
●● At Gainsight, we refer to our data management platform as:
A. Gainsight MDA
B. Gainsight Community
C. Gainsight Support
D. All of the above
Answer: A
●● MDA allows you to:
A. Create and modify objects, fields and data types
B. Set up constraints: Update Key or Default Values
C. Check MDA object dependencies
D. View the data, record count and delete existing data
E. All of the above
Answer: E
