CPHQ Study Guide | UPDATED Questions with 100%
Verified Answers
Q1: The evolution of quality improvement in healthcare has shifted
the primary focus from performance of individuals to the
performance of the
a. Medical Staff
b. Governing Body
c. Ancillary Departments
d. Organization's Systems
A: D. Organization's Systems
Q2: The best way to evaluate the effectiveness of performance
improvement training is through
a. Observed behavioral changes
b. Self-assessments
c. Participant's Feedback
d. Post-test results
A: a. observed behavioral changes
Q3: The primary objective of the operational linkage between risk
management and quality/performance improvement is to
a. Meet regulatory requirements
b. Develop a plan of action for individual cases
c. Develop a comprehensive plan to prevent future
occurrences
d. alert the hospital attorney of a potentially compensable
event
A: c. Develop a comprehensive plan to prevent future occurrences
Q4: The primary reason to analyze customer satisfaction surveys is
to
a. provide data for the quality improvement program
b. meet pay-for-performance requirements
c. identify how perceptions relate to the services provided
d. assist with evaluating employee performance
A: c. identify how perceptions relate to the services provided
Q5: Which of the following should a Quality Council provide to
best ensure success of performance improvement teams?
a. facilitator and recorder
b. empowerment and training
c. indicators and a data analyst
d. standards and procedures
, A: b. empowerment and training
Q6: Which of the following is the most effective way to integrate
performance improvement concepts throughout an
organization?
a. quarterly newsletters
b. monthly lectures
c. quality teams
d. continuous monitoring
A: c. quality teams
Q7: A critical difference between quality assurance (QA) and
quality improvement is a shift in focus from
a. retrospective review to concurrent screening
b. nonclinical aspects to customer satisfaction
c. identifying poor performers to improving group
performance
d. QA coordinators to teams
A: c. identifying poor performers to improving group performance
Q8: A clinical pathway on the management of hip fractures has
been developed by a multi-disciplinary team and
implemented in a large teaching hospital. After monitoring for
6 months, the length of stay continues to exceed the
guidelines. Which of the following should be the next step?
a. evaluate compliance with the pathway
b. correlate the pathway with staffing levels
c. re-educate the staff on the purpose of the pathway
d. continue to monitor and collect additional data
A: a. evaluate compliance with the pathway
Q9: `One difference between continuous quality improvement
and traditional quality assurance is that quality improvement
always
a. requires the application of statistical process control
b. excludes monitoring and evaluation of care provided
c. focuses on systems or processes
d. addresses potential problems
A: c. focuses on systems or processes
Q10: Which of the following sampling techniques selects
participants based on their availability in a certain place during
a specific time frame?
a. quota
b. random
Verified Answers
Q1: The evolution of quality improvement in healthcare has shifted
the primary focus from performance of individuals to the
performance of the
a. Medical Staff
b. Governing Body
c. Ancillary Departments
d. Organization's Systems
A: D. Organization's Systems
Q2: The best way to evaluate the effectiveness of performance
improvement training is through
a. Observed behavioral changes
b. Self-assessments
c. Participant's Feedback
d. Post-test results
A: a. observed behavioral changes
Q3: The primary objective of the operational linkage between risk
management and quality/performance improvement is to
a. Meet regulatory requirements
b. Develop a plan of action for individual cases
c. Develop a comprehensive plan to prevent future
occurrences
d. alert the hospital attorney of a potentially compensable
event
A: c. Develop a comprehensive plan to prevent future occurrences
Q4: The primary reason to analyze customer satisfaction surveys is
to
a. provide data for the quality improvement program
b. meet pay-for-performance requirements
c. identify how perceptions relate to the services provided
d. assist with evaluating employee performance
A: c. identify how perceptions relate to the services provided
Q5: Which of the following should a Quality Council provide to
best ensure success of performance improvement teams?
a. facilitator and recorder
b. empowerment and training
c. indicators and a data analyst
d. standards and procedures
, A: b. empowerment and training
Q6: Which of the following is the most effective way to integrate
performance improvement concepts throughout an
organization?
a. quarterly newsletters
b. monthly lectures
c. quality teams
d. continuous monitoring
A: c. quality teams
Q7: A critical difference between quality assurance (QA) and
quality improvement is a shift in focus from
a. retrospective review to concurrent screening
b. nonclinical aspects to customer satisfaction
c. identifying poor performers to improving group
performance
d. QA coordinators to teams
A: c. identifying poor performers to improving group performance
Q8: A clinical pathway on the management of hip fractures has
been developed by a multi-disciplinary team and
implemented in a large teaching hospital. After monitoring for
6 months, the length of stay continues to exceed the
guidelines. Which of the following should be the next step?
a. evaluate compliance with the pathway
b. correlate the pathway with staffing levels
c. re-educate the staff on the purpose of the pathway
d. continue to monitor and collect additional data
A: a. evaluate compliance with the pathway
Q9: `One difference between continuous quality improvement
and traditional quality assurance is that quality improvement
always
a. requires the application of statistical process control
b. excludes monitoring and evaluation of care provided
c. focuses on systems or processes
d. addresses potential problems
A: c. focuses on systems or processes
Q10: Which of the following sampling techniques selects
participants based on their availability in a certain place during
a specific time frame?
a. quota
b. random
