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CMAA Exam – Practice Questions and Study Guide

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Study resource for CMAA exam preparation featuring practice questions, review material, and key concepts to help candidates prepare for the Certified Medical Administrative Assistant exam.

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CMAA Exam 2023 Questions and Answers
(Verified Answers by Expert)



1. What qualities should an MA posess
DependabilityCourtesy
Initiative
Interpersonal Skills


2. An implied contract in which the physician is expected to assess and treat
the patient with the same amount of knowledge, skill, and judgement as
another physician under the same circumstances Physician-Patient
Relation-ship



3. What are the rules that must be followed under the Physician-Patient Re-
lationship The patient is expected to compensate the physician for all
servicesprovided.
The patient is expected to adhere to any directions or guidance provided by the
physician.
If the physician terminates the contract, the patient must be provided with advance
notice of these intentions as well as given enough time to seek the services of

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another physician.


4. This is apparent through the action of seeking the services of a physician.-
: Implied Consent


5. A form that states the patient's understanding of the prescribed treatment
as well as its accompanying risks; usually signed prior to operations or
procedures to be conducted Informed Consent



6. This states that a volunteer is not held liable for any civil damages that may
occur as a result of their efforts to provide emergency care Good
SamaritanAct




7. This document was developed to ensure the fairness and effectiveness of
the healthcare system, as well as encourage people to take an interest in the
improvement of their health Patient's Bill of Rights



8. The discontinuation of medical care without proper notification
Abandon-ment





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9. The usage of an impartial third party for the hearing and determination of
a dispute Arbitration



10. The unlawful use of force or violence; physical contact of a person
without his permission Battery




11. The failure to provide the necessary care that is required for a person's
situation Negligence





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12. Laws enacted by the legislative branch of a government Statutes


13. What are the guidelines for proper phone etiquette Answer the
telephonepromptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and com-
posed.


14. What is verbal communication The use of the language or the
actual wordsspoken.



15. What are some of the key components of verbal
communication SoundWords
Speaking
Language


16. This is the use of eye contact, body language, facial expression, or sym-
bolic expressions to communicate a message Nonverbal
Communication


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