TEST BANK FOR NURSING DELEGATION AND
n7 n7 n7 n7 n7
n7 MANAGEMENT OF PATIENT CARE 3RD EDITION
n7 n7 n7 n7 n7
BY MOTACKI RN MSN, KATHLEEN, BURKE RN
n7 n7 n7 n7 n7 n7 n7
PHD, KATHLEENn7 n7
,CH 01: Leadership and Management
n7 n7 n7 n7
Motacki: Nursing Delegation and Management of Patient
n7 n7 n7 n7 n7 n7 n 7 Care, 3rd Edition n7 n7
MULTIPLE CHOICE n7
1. A nursing attendants can be leaders without being managers.
n7 n7 n7 n7 n7 n7 n7 n7
Which nursing actions demonstrate leadership?
n7 n7 n7 n7 n7
a. Assisting a new nursing attendant with enteral tube feedings
n7 n7 n7 n7 n7 n7 n7 n7
b. Counseling a new nursing attendant regarding attendance n7 n7 n7 n7 n7 n7
c. Adjusting assignments after a staff member calls in sick n7 n7 n7 n7 n7 n7 n7 n7
d. Calling a physician for new order clarification
n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-A n7
Reasoning:->>>Leaders act as role models and mentor new staff. The other options n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
are wrong because they are management responsibilities and not leadership roles.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
DIFFICULT:Cognitive Level: Application REF: PG 6 n7 n7 n7 n7
2. Which nursing actions demonstrate the role of management in nursing?
n7 n7 n7 n7 n7 n7 n7 n7 n7
a. Encouraging autonomous decision making n7 n7 n7
b. Observing the documentation of appropriate charges to hospital patients
n7 n7 n7 n7 n7 n7 n7 n7
c. Assisting in a code n7 n7 n7
d. Asking the hospital patient/family about advance directives
n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-B n7
Feedback :->>>Managers are responsible for the budget of their units.
n 7 n 7 n 7 n 7 n7 n 7 n 7 n7 n 7
The other options are wrong because those are leadership or
n 7 n 7 n7 n7 n7 n7 n7 n7 n7 n7
mentoNriUngRrSolIesN
n7
DIFFICULT: Cognitive Level: Application REF:PG 6 n7 n7 n7 n7
3. Much like a politician, a nursing attendant manager must exhibit leadership that
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
inspires and motivates. In which instance is a nursing attendant demonstrating
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
leadership qualities?
n7 n7
a. A staff nursing attendant becomes aware of increased infection rates
n7 n7 n7 n7 n7 n7 n7 n7 n7
following cardiac surgery. The nursing attendant takes it upon herself
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
to research the possible causes and prevention measures and to make
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
suggestions to better protect hospital patients.
n7 n7 n7 n7 n7 n7
b. A staff nursing attendant acts quickly when a cardiac arrest is called on her hospital
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
patient.
n7
c. A staff nursing attendant notifies another staff member that she is being ―pulled‖ today.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
d. A new nursing attendant volunteers to work when another staff
n7 n7 n7 n7 n7 n7 n7 n7 n7
member must leave work because her child is ill.
n7 n7 n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-A n7
Feedback :->>>Nursing attendant leaders are interested in changing practice based
n7 n7 n7 n7 n7 n7 n7 n7 n7
on evidence. Options B and D are wrong because they are actions taken by nursing
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
attendants as part of the functional structure of the unit. Option C is wrong because
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
it is an action taken by a manager.
n7 n7 n7 n7 n7 n7 n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Analysis n7 n7 REF:PG 6 n7
4. A nursing attendant manager must exhibit qualities of efficiency and
n7 n7 n7 n7 n7 n7 n7 n7 n7
organization. Which nursing attendant is demonstrating the qualities
n7 n7 n7 n7 n7 n7 n7 n7
necessary for a manager?
n7 n7 n7 n7
a. A nursing attendant becomes aware of increased infection rates following cardiac
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
surgery. The
n7 n7
, nursing attendant takes it upon herself to research the possible causes and
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
prevention measures and to make suggestions to better protect hospital
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
patients. n7
b. A nursing attendant acts quickly when a cardiac arrest is called on her hospital patient.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
c. A nursing attendant notifies another staff member that she is being ―pulled‖ today.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
d. A nursing attendant volunteers to work when another staff member
n7 n7 n7 n7 n7 n7 n7 n7 n7
must leave work because her child is ill.
n7 n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-C n7
Feedback :->>> determining who gets ―pulled‖ is a management decision. Option A
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
is wrong because it is a role taken by a nursing attendant leader. Option B is
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
wrong because it is an action taken by staff as part of the functional structure of
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
the unit. Option D is wrong because it is an action taken by staff as part of the
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
functional structure of the unit.
n7 n7 n7 n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Analysis REF:PG 6 n7 n7 n7
5. A nursing attendant has accepted a position on a nursing unit where the nursing
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
attendant manager promotes autonomy and staff involvement in decision
n7 n7 n7 n7 n7 n7 n7 n7 n7
making. What would the nursing attendant expect to observe on this unit?
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
a. Nursing attendant manager mandates changes. n7 n7 n7 n7
b. Staff takes responsibility for assignments.
n7 n7 n7 n7
c. Staff participates on health center committees.
n7 n7 n7 n7 n7
d. Nursing attendants are recognized for excellence in practice.
n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-C n7
Feedback :->>> Work environments that promote autonomy and decision making
n7 n7 n7 n7 n7 n7 n7 n7 n7
encourage participation on health center committees so that staff may become involved
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
in the decisions that are made.
n7 n7 n7 n7 n7 n7
Option A is wrong because this is not an environment in which staff are encouraged
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
to participate
n7 n7
in decision making. Option U
n7 BNi Ss RinN coI Trr ecGt ObeBca.uCse iMt
n7 n7 n7 n 7 n7 n 7 n 7 n 7 n 7
should be seen in all environments regardless of autonomy. Option D is wrong because
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
excellence in practice is not seen solely
n7 n7 n7 n7 n7 n7 n7
in autonomous environments.
n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Analysis n7 n7 REF:PG 6 n7
6. The fundamental element of any hospital patient care delivery combines work allocation with
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
a. hospital patient acuity. n7 n7
b. leadership.
c. clinical decision making. n7 n7
d. delegation.
ACCURATE ANSWER:-C n7
Feedback :->>> Work allocation is necessary in any hospital patient care delivery
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
system. The other options are wrong because it is not necessarily useful in
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
determining the appropriate hospital patient care delivery systems needed.
n7 n7 n7 n7 n7 n7 n7 n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Analysis n7 n7 REF:PG 10 n7
7. The student nursing attendant, shadowing on a medical-surgical unit, observes the
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
charge nursing attendant. Which action would the student identify as a leadership
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
quality in the nursing attendant‘s actions?
n7 n7 n7 n7 n7 n7
a. Making hospital patient care assignments distributed equally to staff
n7 n7 n7 n7 n7 n7 n7 n7
b. Sitting with a confused combative hospital patient
n7 n7 n7 n7 n7 n7
c. Calling the nursing office for extra staff when an RN calls in sick
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
, d. Assisting in a code n7 n7 n7
ACCURATE ANSWER:-B n7
Feedback :->>> Leaders act as role models and do what is right for the hospital
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
patient. The other options are wrong because these actions are expected as part
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
of the functioning of the unit.
n7 n7 n7 n7 n7 n7
DIFFICULT:Cognitive Level: Analysis n7 n7 REF:PG 5 n7
8. Primary health care is seen and managed as a business today. Which skills are
n7 n7 n 7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
considered essential to managing primary health care as a business?
n7 n7 n7 n7 n7 n7 n7 n 7 n7 n7
a. Ability to pressure staff to do what you want
n7 n7 n7 n7 n7 n7 n7 n7
b. Resource utilization n7
c. Cutting corners to make money n7 n7 n7 n7
d. Providing bonuses to staff members who help the organization to save money
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-B n7
Feedback :->>> the ability to manage a budget is essential to being a manager in
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
primary health care today. The other options are wrong because they are only a
n7 n7 n7 n 7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
perception of the public regarding successful managers.
n7 n7 n7 n7 n7 n7 n7
DIFFICULT: Cognitive Level: Application REF:PG 3 | page 7
n7 n7 n7 n7 n7 n7 n7
9. The novice nursing attendant is speaking with the nursing attendant manager about
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
their roles within the hierarchy of the institution. The nursing attendant manager
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
would most likely identify which role as having the most internal conflict?
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
a. Coordinating institutional goals with the immediate demands of the clinical area
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
b. Determining which of the staff members should get better raises
n7 n7 n7 n7 n7 n7 n7 n7 n7
than other members
n7 n7 n7
c. Deciding which employees should be recommended for promotion
n7 n7 n7 n7 n7 n7 n7
d. Determining which staff members get Christmas day off n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-A n7
Feedback :->>> Many times the goals of the institution conflict with the goals of the
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
individual employees of a particular clinical area and the nursing attendant manager
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
must implement institutional changes regardless of the nursing attendant‘s personal
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
opinion. The other options are wrong because those roles should not provoke as much
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
conflict.
n7
DIFFICULT: Cognitive Level: Application REF: pages 7-8
n7 n7 n7 n7 n7
10. Nursing attendant managers can best be described as people who
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a. develop institutional goals based on staff suggestions.
n7 n7 n7 n7 n7 n7
b. develop institutional goals based on a personal theory.
n7 n7 n7 n7 n7 n7 n7
c. motivate staff to meet institutional goals through positional power.
n7 n7 n7 n7 n7 n7 n7 n7
d. inspire staff to meet institutional goals through personal power.
n7 n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-C n7
Feedback :->>>Managers motivate staff to make changes. Options A and B are
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
wrong because nursing attendant managers usually do not make institutional
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
goals. Option C is wrong because leaders inspire, not managers.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Application n7 n7 REF:PG 6 n7
n7 n7 n7 n7 n7
n7 MANAGEMENT OF PATIENT CARE 3RD EDITION
n7 n7 n7 n7 n7
BY MOTACKI RN MSN, KATHLEEN, BURKE RN
n7 n7 n7 n7 n7 n7 n7
PHD, KATHLEENn7 n7
,CH 01: Leadership and Management
n7 n7 n7 n7
Motacki: Nursing Delegation and Management of Patient
n7 n7 n7 n7 n7 n7 n 7 Care, 3rd Edition n7 n7
MULTIPLE CHOICE n7
1. A nursing attendants can be leaders without being managers.
n7 n7 n7 n7 n7 n7 n7 n7
Which nursing actions demonstrate leadership?
n7 n7 n7 n7 n7
a. Assisting a new nursing attendant with enteral tube feedings
n7 n7 n7 n7 n7 n7 n7 n7
b. Counseling a new nursing attendant regarding attendance n7 n7 n7 n7 n7 n7
c. Adjusting assignments after a staff member calls in sick n7 n7 n7 n7 n7 n7 n7 n7
d. Calling a physician for new order clarification
n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-A n7
Reasoning:->>>Leaders act as role models and mentor new staff. The other options n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
are wrong because they are management responsibilities and not leadership roles.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
DIFFICULT:Cognitive Level: Application REF: PG 6 n7 n7 n7 n7
2. Which nursing actions demonstrate the role of management in nursing?
n7 n7 n7 n7 n7 n7 n7 n7 n7
a. Encouraging autonomous decision making n7 n7 n7
b. Observing the documentation of appropriate charges to hospital patients
n7 n7 n7 n7 n7 n7 n7 n7
c. Assisting in a code n7 n7 n7
d. Asking the hospital patient/family about advance directives
n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-B n7
Feedback :->>>Managers are responsible for the budget of their units.
n 7 n 7 n 7 n 7 n7 n 7 n 7 n7 n 7
The other options are wrong because those are leadership or
n 7 n 7 n7 n7 n7 n7 n7 n7 n7 n7
mentoNriUngRrSolIesN
n7
DIFFICULT: Cognitive Level: Application REF:PG 6 n7 n7 n7 n7
3. Much like a politician, a nursing attendant manager must exhibit leadership that
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
inspires and motivates. In which instance is a nursing attendant demonstrating
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
leadership qualities?
n7 n7
a. A staff nursing attendant becomes aware of increased infection rates
n7 n7 n7 n7 n7 n7 n7 n7 n7
following cardiac surgery. The nursing attendant takes it upon herself
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
to research the possible causes and prevention measures and to make
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
suggestions to better protect hospital patients.
n7 n7 n7 n7 n7 n7
b. A staff nursing attendant acts quickly when a cardiac arrest is called on her hospital
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
patient.
n7
c. A staff nursing attendant notifies another staff member that she is being ―pulled‖ today.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
d. A new nursing attendant volunteers to work when another staff
n7 n7 n7 n7 n7 n7 n7 n7 n7
member must leave work because her child is ill.
n7 n7 n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-A n7
Feedback :->>>Nursing attendant leaders are interested in changing practice based
n7 n7 n7 n7 n7 n7 n7 n7 n7
on evidence. Options B and D are wrong because they are actions taken by nursing
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
attendants as part of the functional structure of the unit. Option C is wrong because
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
it is an action taken by a manager.
n7 n7 n7 n7 n7 n7 n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Analysis n7 n7 REF:PG 6 n7
4. A nursing attendant manager must exhibit qualities of efficiency and
n7 n7 n7 n7 n7 n7 n7 n7 n7
organization. Which nursing attendant is demonstrating the qualities
n7 n7 n7 n7 n7 n7 n7 n7
necessary for a manager?
n7 n7 n7 n7
a. A nursing attendant becomes aware of increased infection rates following cardiac
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
surgery. The
n7 n7
, nursing attendant takes it upon herself to research the possible causes and
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
prevention measures and to make suggestions to better protect hospital
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
patients. n7
b. A nursing attendant acts quickly when a cardiac arrest is called on her hospital patient.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
c. A nursing attendant notifies another staff member that she is being ―pulled‖ today.
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
d. A nursing attendant volunteers to work when another staff member
n7 n7 n7 n7 n7 n7 n7 n7 n7
must leave work because her child is ill.
n7 n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-C n7
Feedback :->>> determining who gets ―pulled‖ is a management decision. Option A
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
is wrong because it is a role taken by a nursing attendant leader. Option B is
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
wrong because it is an action taken by staff as part of the functional structure of
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
the unit. Option D is wrong because it is an action taken by staff as part of the
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
functional structure of the unit.
n7 n7 n7 n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Analysis REF:PG 6 n7 n7 n7
5. A nursing attendant has accepted a position on a nursing unit where the nursing
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
attendant manager promotes autonomy and staff involvement in decision
n7 n7 n7 n7 n7 n7 n7 n7 n7
making. What would the nursing attendant expect to observe on this unit?
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
a. Nursing attendant manager mandates changes. n7 n7 n7 n7
b. Staff takes responsibility for assignments.
n7 n7 n7 n7
c. Staff participates on health center committees.
n7 n7 n7 n7 n7
d. Nursing attendants are recognized for excellence in practice.
n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-C n7
Feedback :->>> Work environments that promote autonomy and decision making
n7 n7 n7 n7 n7 n7 n7 n7 n7
encourage participation on health center committees so that staff may become involved
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
in the decisions that are made.
n7 n7 n7 n7 n7 n7
Option A is wrong because this is not an environment in which staff are encouraged
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
to participate
n7 n7
in decision making. Option U
n7 BNi Ss RinN coI Trr ecGt ObeBca.uCse iMt
n7 n7 n7 n 7 n7 n 7 n 7 n 7 n 7
should be seen in all environments regardless of autonomy. Option D is wrong because
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
excellence in practice is not seen solely
n7 n7 n7 n7 n7 n7 n7
in autonomous environments.
n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Analysis n7 n7 REF:PG 6 n7
6. The fundamental element of any hospital patient care delivery combines work allocation with
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
a. hospital patient acuity. n7 n7
b. leadership.
c. clinical decision making. n7 n7
d. delegation.
ACCURATE ANSWER:-C n7
Feedback :->>> Work allocation is necessary in any hospital patient care delivery
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
system. The other options are wrong because it is not necessarily useful in
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
determining the appropriate hospital patient care delivery systems needed.
n7 n7 n7 n7 n7 n7 n7 n7 n7
DIFFICULT: n 7 n 7 Cognitive Level: Analysis n7 n7 REF:PG 10 n7
7. The student nursing attendant, shadowing on a medical-surgical unit, observes the
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
charge nursing attendant. Which action would the student identify as a leadership
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
quality in the nursing attendant‘s actions?
n7 n7 n7 n7 n7 n7
a. Making hospital patient care assignments distributed equally to staff
n7 n7 n7 n7 n7 n7 n7 n7
b. Sitting with a confused combative hospital patient
n7 n7 n7 n7 n7 n7
c. Calling the nursing office for extra staff when an RN calls in sick
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
, d. Assisting in a code n7 n7 n7
ACCURATE ANSWER:-B n7
Feedback :->>> Leaders act as role models and do what is right for the hospital
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
patient. The other options are wrong because these actions are expected as part
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
of the functioning of the unit.
n7 n7 n7 n7 n7 n7
DIFFICULT:Cognitive Level: Analysis n7 n7 REF:PG 5 n7
8. Primary health care is seen and managed as a business today. Which skills are
n7 n7 n 7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
considered essential to managing primary health care as a business?
n7 n7 n7 n7 n7 n7 n7 n 7 n7 n7
a. Ability to pressure staff to do what you want
n7 n7 n7 n7 n7 n7 n7 n7
b. Resource utilization n7
c. Cutting corners to make money n7 n7 n7 n7
d. Providing bonuses to staff members who help the organization to save money
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-B n7
Feedback :->>> the ability to manage a budget is essential to being a manager in
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
primary health care today. The other options are wrong because they are only a
n7 n7 n7 n 7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
perception of the public regarding successful managers.
n7 n7 n7 n7 n7 n7 n7
DIFFICULT: Cognitive Level: Application REF:PG 3 | page 7
n7 n7 n7 n7 n7 n7 n7
9. The novice nursing attendant is speaking with the nursing attendant manager about
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
their roles within the hierarchy of the institution. The nursing attendant manager
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
would most likely identify which role as having the most internal conflict?
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
a. Coordinating institutional goals with the immediate demands of the clinical area
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
b. Determining which of the staff members should get better raises
n7 n7 n7 n7 n7 n7 n7 n7 n7
than other members
n7 n7 n7
c. Deciding which employees should be recommended for promotion
n7 n7 n7 n7 n7 n7 n7
d. Determining which staff members get Christmas day off n7 n7 n7 n7 n7 n7 n7
ACCURATE ANSWER:-A n7
Feedback :->>> Many times the goals of the institution conflict with the goals of the
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
individual employees of a particular clinical area and the nursing attendant manager
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
must implement institutional changes regardless of the nursing attendant‘s personal
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
opinion. The other options are wrong because those roles should not provoke as much
n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7 n7
conflict.
n7
DIFFICULT: Cognitive Level: Application REF: pages 7-8
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10. Nursing attendant managers can best be described as people who
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a. develop institutional goals based on staff suggestions.
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b. develop institutional goals based on a personal theory.
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c. motivate staff to meet institutional goals through positional power.
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d. inspire staff to meet institutional goals through personal power.
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ACCURATE ANSWER:-C n7
Feedback :->>>Managers motivate staff to make changes. Options A and B are
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wrong because nursing attendant managers usually do not make institutional
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goals. Option C is wrong because leaders inspire, not managers.
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DIFFICULT: n 7 n 7 Cognitive Level: Application n7 n7 REF:PG 6 n7