TEXAS COMMISSION ON LAW ENFORCEMENT (TCOLE) EXAM
|COMPLETE AND GRADED QUESTIONS AND ANSWERS 2026/2027
LATEST UPDATE| 100% GRADED A+
THE COMMUNICATIONS CYCLE IS THE PROCESS BY WHICH A MESSAGE IS SENT ACROSS A MEDIUM
BY AN INDIVIDUAL TO A RECEIVER, WHO CAN THEN PROVIDE FEEDBACK? -
ANSWER
TRUE
ACTIVE LISTENING IS THE SKILL OF LISTENING WHILE FORMULATING THOUGHTS AND IDEAS ABOUT
WHAT IS BEING SAID. -
ANSWER
TRUE
ACTIVE LISTENING TECHNIQUES INCLUDE: -
ANSWER
EFFECTIVE PAUSES, REFLECTIVE/MIRRORING, OPEN ENDED QUESTIONS
THE FIRST ACTIVE LISTENING SKILL OFTEN TO BE USED IN A CRISIS COMMUNICATION INCIDENT IS
CALLED _____ -
ANSWER
EMOTIONAL LABELING
"YOU SOUND REALLY ANGRY ABOUT THAT," IS AN EXAMPLE OF ______, AN ACTIVE LISTENING
TECHNIQUE. -
ANSWER
EMOTIONAL LABELING
GIVING THE CALLER THEIR STORY BACK TO THEM IN YOUR OWN WORDS DEMONSTRATES THE
ACTIVE LISTENING TECHNIQUE OF _______ -
ANSWER
PARAPHRASING
,________DURING A CALL CREATES EMPATHY AND RAPPORT, CLARIFIES CONTENT, AND
DEMONSTRATES YOU HAVE LISTENED AND UNDERSTOOD -
ANSWER
PARAPHRASING
REFLECTING/MIRRORING DURING A CALL GIVES FEEDBACK THAT IS ______ -
ANSWER
EXACT
REPEATING BACK THE LAST WORD OR PHRASE THE CALLER HAS JUST SAID IS AN EXAMPLE OF THE
ACTIVE LISTENING TECHNIQUE ________ -
ANSWER
REFLECTIVE/MIRRORING
THE ACTIVE LISTENING TECHNIQUE OF EFFECTIVE PAUSES USES _______TO ENCOURAGE CALLERS TO
CONTINUE SPEAKING -
ANSWER
SILENCE
THE EFFECTIVE PAUSES ACTIVE LISTENING TECHNIQUE CAN ONLY BE USED _________ -
ANSWER
ONCE A RAPPORT HAS BEEN ESTABLISHED
"UH HUH?" "OKAY" "I SEE" ARE ALL EXAMPLES OF ___________ -
ANSWER
MINIMAL ENCOURAGERS
WHEN YOU USE _____, THESE ARE THE SOUNDS YOU MAKE TO LET THE CALLER KNOW YOU ARE
THERE AND ARE LISTENING -
ANSWER
MINIMAL ENCOURAGERS
,"I WANT TO HELP, BUT YOU'RE REALLY STARTING TO SCARE ME," IS AN EXAMPLE OF THE ACTIVE
LISTENING TECHNIQUE ________ -
ANSWER
"I" MESSAGES
DURING A CALL, "I" MESSAGES HELP TO HUMANIZE YOURSELF TO THE CALLER AND ________ -
ANSWER
CONVEY YOUR MESSAGE IN A NON THREATENING MANNER
DURING A CALL, ASKING QUESTIONS THAT CANNOT BE
ANSWER
ED WITH A YES OR A NO IS ASKING _____ -
ANSWER
OPEN ENDED QUESTIONS
THE PURPOSE OF USING OPEN ENDED QUESTIONS DURING A CALL IS TO ________ -
ANSWER
GET THE SUBJECT TO START TALKING
SOME METHODS OF EFFECTIVE COMMUNICATION ARE: -
ANSWER
RECEIVING, PROCESSING, DISSEMINATING INFORMATION WITH ACCURACY
TO DISSEMINATE FACTS MEANS TO ________ -
ANSWER
DELIVER THE INFORMATION VIA PHONE OR WRITTEN COMMUNICATION
JUMPING TO CONCLUSIONS, ACTING AS A JUDGE AND JURY, OR TURNING OFF IDEAS YOU DON'T
AGREE WITH COULD CALL BE CLASSIFIED AS________ -
ANSWER
BARRIERS TO GOOD LISTENING
, WHEN WE HEAR WHAT WE WANT, ARE EXPECTING, OR ARE TAUGHT TO HEAR, WE ARE LISTENING
THROUGH A ___________FILTER -
ANSWER
PROGRAMMING
EFFECTIVE INTERVENTION TECHNIQUES INCLUDE: -
ANSWER
PUTTING ACTIONS IN PERSPECTIVE
A POWERFUL TOOL FOR EFFECTIVE COMMUNICATION IS __________. THIS DEMONSTRATED BY
USING A CALM AND SOOTHING MANNER WHEN TALKING TO THE CALLER -
ANSWER
THE TONE OF VOICE
EFFECTIVE COMMUNICATION THAT INVOLVES ASKING QUESTIONS THAT BEGIN WITH WHAT, WHO,
WHEN, HOW, WHY, WEAPON, AND WHERE, IS CALLED _________ -
ANSWER
THE JOURNALISTIC/INVESTIGATIVE APPROACH
THE USE OF ACTIVE LISTENING SKILLS CAUSES TIME TO PASS NEGATIVELY, BREAKS DOWN RAPPORT,
AND CAUSES LOS OF INTELLIGENCE OR INSIGHT -
ANSWER
FALSE
AN IMPORTANT GOAL OF A TELECOMMUNICATOR IS TO BUY TIME. REASON(S) TO BUY TIME
INCLUDE: -
ANSWER
DECREASES EMOTION
TELECOMMUNICATORS' RESPONSIBLITIES INCLUDE: -
ANSWER
GIVING PRE-ARRIVAL MEDICAL INSTRUCTIONS TO EMS PERSONNEL, UPDATING PERTINENT
INFORMATION TO RESPONDERS, PROVIDING A REASONABLE STANDARD OF CARE TO THE CALLER
|COMPLETE AND GRADED QUESTIONS AND ANSWERS 2026/2027
LATEST UPDATE| 100% GRADED A+
THE COMMUNICATIONS CYCLE IS THE PROCESS BY WHICH A MESSAGE IS SENT ACROSS A MEDIUM
BY AN INDIVIDUAL TO A RECEIVER, WHO CAN THEN PROVIDE FEEDBACK? -
ANSWER
TRUE
ACTIVE LISTENING IS THE SKILL OF LISTENING WHILE FORMULATING THOUGHTS AND IDEAS ABOUT
WHAT IS BEING SAID. -
ANSWER
TRUE
ACTIVE LISTENING TECHNIQUES INCLUDE: -
ANSWER
EFFECTIVE PAUSES, REFLECTIVE/MIRRORING, OPEN ENDED QUESTIONS
THE FIRST ACTIVE LISTENING SKILL OFTEN TO BE USED IN A CRISIS COMMUNICATION INCIDENT IS
CALLED _____ -
ANSWER
EMOTIONAL LABELING
"YOU SOUND REALLY ANGRY ABOUT THAT," IS AN EXAMPLE OF ______, AN ACTIVE LISTENING
TECHNIQUE. -
ANSWER
EMOTIONAL LABELING
GIVING THE CALLER THEIR STORY BACK TO THEM IN YOUR OWN WORDS DEMONSTRATES THE
ACTIVE LISTENING TECHNIQUE OF _______ -
ANSWER
PARAPHRASING
,________DURING A CALL CREATES EMPATHY AND RAPPORT, CLARIFIES CONTENT, AND
DEMONSTRATES YOU HAVE LISTENED AND UNDERSTOOD -
ANSWER
PARAPHRASING
REFLECTING/MIRRORING DURING A CALL GIVES FEEDBACK THAT IS ______ -
ANSWER
EXACT
REPEATING BACK THE LAST WORD OR PHRASE THE CALLER HAS JUST SAID IS AN EXAMPLE OF THE
ACTIVE LISTENING TECHNIQUE ________ -
ANSWER
REFLECTIVE/MIRRORING
THE ACTIVE LISTENING TECHNIQUE OF EFFECTIVE PAUSES USES _______TO ENCOURAGE CALLERS TO
CONTINUE SPEAKING -
ANSWER
SILENCE
THE EFFECTIVE PAUSES ACTIVE LISTENING TECHNIQUE CAN ONLY BE USED _________ -
ANSWER
ONCE A RAPPORT HAS BEEN ESTABLISHED
"UH HUH?" "OKAY" "I SEE" ARE ALL EXAMPLES OF ___________ -
ANSWER
MINIMAL ENCOURAGERS
WHEN YOU USE _____, THESE ARE THE SOUNDS YOU MAKE TO LET THE CALLER KNOW YOU ARE
THERE AND ARE LISTENING -
ANSWER
MINIMAL ENCOURAGERS
,"I WANT TO HELP, BUT YOU'RE REALLY STARTING TO SCARE ME," IS AN EXAMPLE OF THE ACTIVE
LISTENING TECHNIQUE ________ -
ANSWER
"I" MESSAGES
DURING A CALL, "I" MESSAGES HELP TO HUMANIZE YOURSELF TO THE CALLER AND ________ -
ANSWER
CONVEY YOUR MESSAGE IN A NON THREATENING MANNER
DURING A CALL, ASKING QUESTIONS THAT CANNOT BE
ANSWER
ED WITH A YES OR A NO IS ASKING _____ -
ANSWER
OPEN ENDED QUESTIONS
THE PURPOSE OF USING OPEN ENDED QUESTIONS DURING A CALL IS TO ________ -
ANSWER
GET THE SUBJECT TO START TALKING
SOME METHODS OF EFFECTIVE COMMUNICATION ARE: -
ANSWER
RECEIVING, PROCESSING, DISSEMINATING INFORMATION WITH ACCURACY
TO DISSEMINATE FACTS MEANS TO ________ -
ANSWER
DELIVER THE INFORMATION VIA PHONE OR WRITTEN COMMUNICATION
JUMPING TO CONCLUSIONS, ACTING AS A JUDGE AND JURY, OR TURNING OFF IDEAS YOU DON'T
AGREE WITH COULD CALL BE CLASSIFIED AS________ -
ANSWER
BARRIERS TO GOOD LISTENING
, WHEN WE HEAR WHAT WE WANT, ARE EXPECTING, OR ARE TAUGHT TO HEAR, WE ARE LISTENING
THROUGH A ___________FILTER -
ANSWER
PROGRAMMING
EFFECTIVE INTERVENTION TECHNIQUES INCLUDE: -
ANSWER
PUTTING ACTIONS IN PERSPECTIVE
A POWERFUL TOOL FOR EFFECTIVE COMMUNICATION IS __________. THIS DEMONSTRATED BY
USING A CALM AND SOOTHING MANNER WHEN TALKING TO THE CALLER -
ANSWER
THE TONE OF VOICE
EFFECTIVE COMMUNICATION THAT INVOLVES ASKING QUESTIONS THAT BEGIN WITH WHAT, WHO,
WHEN, HOW, WHY, WEAPON, AND WHERE, IS CALLED _________ -
ANSWER
THE JOURNALISTIC/INVESTIGATIVE APPROACH
THE USE OF ACTIVE LISTENING SKILLS CAUSES TIME TO PASS NEGATIVELY, BREAKS DOWN RAPPORT,
AND CAUSES LOS OF INTELLIGENCE OR INSIGHT -
ANSWER
FALSE
AN IMPORTANT GOAL OF A TELECOMMUNICATOR IS TO BUY TIME. REASON(S) TO BUY TIME
INCLUDE: -
ANSWER
DECREASES EMOTION
TELECOMMUNICATORS' RESPONSIBLITIES INCLUDE: -
ANSWER
GIVING PRE-ARRIVAL MEDICAL INSTRUCTIONS TO EMS PERSONNEL, UPDATING PERTINENT
INFORMATION TO RESPONDERS, PROVIDING A REASONABLE STANDARD OF CARE TO THE CALLER
