WGU C720 Complete OA Prep Guide.Final Test Paper
2026\2027.
Inputs
People, capital, material, money
Outputs
Services and goods
Sustainability
Defined broadly in operations and supply chain
management as the ethical issues an organization
faces to balance financial performance while
maintaining social responsibility standards and a
responsible environmental profile.
VIRAL
Acronym - A framework for competitive advantage.
Viral, Inimitable, Rare, Aptitude, Lifespan.
The advantage must provide Value to consumers; it
should be Inimitable (not easily imitated), Rare, and
an organization must have the Aptitude (capability)
,WGU C720 Complete OA Prep Guide.Final Test Paper
2026\2027.
and Lifespan (sustainability) to earn appropriate
returns on the advantage.
Productivity
A mathematical calculation; it is the ratio of the
outputs achieved divided by the inputs consumed to
achieve those outputs.
6 Types of Inventory
o Raw Materials
o Work In Progress
o Finished Goods
o Replacement Parts Inventory
o Supplies
o Transportation
Raw Materials
These parts and materials are obtained from
suppliers and are used in the production process.
Work-in-process (WIP)
These are partly finished parts, components, sub-
assemblies, or modules.
,WGU C720 Complete OA Prep Guide.Final Test Paper
2026\2027.
Finished Goods
Items are ready to ship to the customer. No more
work is required.
Replacement parts inventory
These are maintained to replace other parts in
machinery or equipment as those parts wear out
Supplies
Parts or materials are used to support the
production process but not usually a component of
the product. These items, such as lubricant and
cutting tools, are consumed in the production
process.
Transportation (pipeline):
The portion of inventory that is in the process of
being shipped through the distribution system.
4 Types of Demand
o Peak
o Seasonal
, WGU C720 Complete OA Prep Guide.Final Test Paper
2026\2027.
o Unexpected
o Chase
Peak Demand
Demand which occurs in response to planned events
such as advertising, publicity or promotion. The
release of a popular game franchise's latest version
often causes peak demand for a few days or weeks.
Seasonal Demand
Demand as shoppers adjust their purchase velocity
in line with holidays, especially Christmas. But
Halloween, Thanksgiving and even St. Patrick's Day
also create seasonal demand for certain kinds of
merchandise.
Unexpected Demand
Demand which occurs due to a usually-unexpected
event. For example, an underdog school may upset a
favorite during the NCAA's basketball tournament,
causing a run on their merchandise.
Chase Demand
2026\2027.
Inputs
People, capital, material, money
Outputs
Services and goods
Sustainability
Defined broadly in operations and supply chain
management as the ethical issues an organization
faces to balance financial performance while
maintaining social responsibility standards and a
responsible environmental profile.
VIRAL
Acronym - A framework for competitive advantage.
Viral, Inimitable, Rare, Aptitude, Lifespan.
The advantage must provide Value to consumers; it
should be Inimitable (not easily imitated), Rare, and
an organization must have the Aptitude (capability)
,WGU C720 Complete OA Prep Guide.Final Test Paper
2026\2027.
and Lifespan (sustainability) to earn appropriate
returns on the advantage.
Productivity
A mathematical calculation; it is the ratio of the
outputs achieved divided by the inputs consumed to
achieve those outputs.
6 Types of Inventory
o Raw Materials
o Work In Progress
o Finished Goods
o Replacement Parts Inventory
o Supplies
o Transportation
Raw Materials
These parts and materials are obtained from
suppliers and are used in the production process.
Work-in-process (WIP)
These are partly finished parts, components, sub-
assemblies, or modules.
,WGU C720 Complete OA Prep Guide.Final Test Paper
2026\2027.
Finished Goods
Items are ready to ship to the customer. No more
work is required.
Replacement parts inventory
These are maintained to replace other parts in
machinery or equipment as those parts wear out
Supplies
Parts or materials are used to support the
production process but not usually a component of
the product. These items, such as lubricant and
cutting tools, are consumed in the production
process.
Transportation (pipeline):
The portion of inventory that is in the process of
being shipped through the distribution system.
4 Types of Demand
o Peak
o Seasonal
, WGU C720 Complete OA Prep Guide.Final Test Paper
2026\2027.
o Unexpected
o Chase
Peak Demand
Demand which occurs in response to planned events
such as advertising, publicity or promotion. The
release of a popular game franchise's latest version
often causes peak demand for a few days or weeks.
Seasonal Demand
Demand as shoppers adjust their purchase velocity
in line with holidays, especially Christmas. But
Halloween, Thanksgiving and even St. Patrick's Day
also create seasonal demand for certain kinds of
merchandise.
Unexpected Demand
Demand which occurs due to a usually-unexpected
event. For example, an underdog school may upset a
favorite during the NCAA's basketball tournament,
causing a run on their merchandise.
Chase Demand
